Reviews of Hotel Dunas d'Ovar

First of all, thank you very much for your feedback. We received your email, in which you only sent us the proof of payment charged to the Hotel, but you are missing the proof of payment withdrawn from your bank account by Booking so that we can confirm what you are accusing us of. Booking also considers this unusual, because in the complaint you made to Booking you did not send any proof that the payment was withdrawn from your account twice. Booking is not authorized by us to charge any type of amount to the customer, the amount to be paid is charged at our reception and has operated this way for years. We deeply regret that, instead of waiting for us to try to understand what happened, you preferred to comment on our page, to the misinformation of all other potential guests, an incorrect statement about the dynamics of Booking - Hotel Dunas, casting doubt on our seriousness as professionals. However, we contacted Booking, who informed us that they will take it from here.

First of all, thank you very much for your feedback. We received your email, in which you only sent us the proof of payment charged to the Hotel, but you are missing the proof of payment withdrawn from your bank account by Booking so that … Show more

Thank you very much for your feedback, we would have preferred it to have been more truthful. It is explicit in Booking and not "between the lines" that we have Hotel and Motel. In fact, Booking doesn't allow anything "between the lines". I'm sorry, but I don't understand where you saw the highly suggestive and offensive photo on the wall, since we have families staying there and never once had anything like that pointed out to us. The rooms per hour we have are at the Motel, not the Hotel. What I think happened and since it seems to us that you draw conclusions based not on what you experience but on what you think, is that you saw the Motel's website and not the Hotel's. You paid the price listed on Booking and which is also displayed on our counter, you paid neither more nor less than what was announced. We are very sorry that you advise other customers not to return because the general opinion about us is very good.

Thank you very much for your feedback, we would have preferred it to have been more truthful. It is explicit in Booking and not "between the lines" that we have Hotel and Motel. In fact, Booking doesn't allow anything "be… Show more

We thank you in advance for your contact. We have 12 employees at Hotel Dunas, unfortunately not all of them speak English, but they helped Mrs. and managed to get into the Hotel because he enjoyed his stay. However, the situation of the dirty room may have been due to some computer problem, making this room free for use, however we did not obtain any information at the time from Mrs. to change rooms, for this same reason the room was certainly not dirty. Finally Mrs. She was in the part of the Hotel in the room she booked, where she was attended to by an employee at the physical reception and had our outdoor parking lot to leave her car. If you had gone to a Motel, your check-in would be done by an automatic teller machine (without human contact), you would choose the suite at the time and the number of hours you wanted, and go to the private garage in your suite. Finally, you would pay upon departure at our automatic check-out. How do you see Mrs. He was not at the Motel but at the Hotel. We hope we have helped you understand what a Motel is and its differences. Thanks

We thank you in advance for your contact. We have 12 employees at Hotel Dunas, unfortunately not all of them speak English, but they helped Mrs. and managed to get into the Hotel because he enjoyed his stay. However, the situation of the di… Show more

We thank you in advance for your comment. Mr. It wasn't very clear when it said ''doubtful reputation'', we are a Hotel chosen by you, we normally work within normal rates, check-in and check-out service, a team in which most of them have training and work with us For many years, we don't know what it means.

We thank you in advance for your comment. Mr. It wasn't very clear when it said ''doubtful reputation'', we are a Hotel chosen by you, we normally work within normal rates, check-in and check-out service, a team in which… Show more

We appreciate your feedback. All our rooms have Air Conditioning (and they are all new in 2022), we are sorry that you were unable to turn it on or ask for help, because all the A/C works. You have at your disposal a telephone in your room with 24h reception service that could have taught you or explained how to turn on the A/C.

We appreciate your feedback. All our rooms have Air Conditioning (and they are all new in 2022), we are sorry that you were unable to turn it on or ask for help, because all the A/C works. You have at your disposal a telephone in your r… Show more

We appreciate your feedback. Hotel Dunas does not have a restaurant nor has it ever had an open restaurant, that is, your comment makes no sense. We have our room-service service available to customers 24 hours a day. There's a mine in the room with everything we have and just call the reception and it's served in the room, whether it's dinner, lunch, coffee, drinks or breakfast. For this reason, he had in his room an entrance hall with a dining table and a service pass to receive your order at any time.

We appreciate your feedback. Hotel Dunas does not have a restaurant nor has it ever had an open restaurant, that is, your comment makes no sense. We have our room-service service available to customers 24 hours a day. There's a mine in … Show more