Reviews of MS Vila Nova 3 stars
Rua João Francisco Cabral 1 / 3, 9500-208 Ponta Delgada, Portugal
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at this hotel. The staff were very welcoming, friendly, and always ready to help, which made the experience even more enjoyable. The location is excellent—close to everything I needed and very convenient for exploring the area. The overall atmosphere was comfortable and pleasant. I would definitely recommend this hotel to anyone looking for a great place to stay!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff food
Washrooms need updating and carpets also need updating
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWonderful staff and location, car park is gold dust in the city centre!
Dear Monica, We would like to thank you for taking the time to leave this review about your recent visit. It brings us great joy to hear you enjoyed the attentive service from our dedicated team and found our prime location ideal for your needs. We're particularly pleased you appreciated the convenience of our parking solutions in this vibrant urban area. Our team takes pride in maintaining high service standards while offering strategically located accommodations that put guests at the heart of the city's energy. We look forward to seeing you again. Best regards, Helena Correia, General Manager
Dear Monica, We would like to thank you for taking the time to leave this review about your recent visit. It brings us great joy to hear you enjoyed the attentive service from our dedicated team and found our prime location ideal for your … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewFree Apple
No supermarket close by
Dear Guest, Thank you very much for the time taken to review your stay with us. It is wonderful that you took the time to share your experience at My Story Hotel Vila Nova. We are pleased you appreciated the thoughtful touches during your stay. Small gestures like these allow us to show our care for guests' comfort. While we cannot influence nearby commercial offerings, our concierge maintains updated information about local services to assist with any needs during stays. Please don't hesitate to ask our team for recommendations in the future. We hope you enjoyed exploring our historic neighborhood's charming streets and landmarks, perfect for discovering Ponta Delgada's unique character between your hotel moments. We look forward to the pleasure of seeing you again in the future. Kind regards, Helena Correia, General Manager
Dear Guest, Thank you very much for the time taken to review your stay with us. It is wonderful that you took the time to share your experience at My Story Hotel Vila Nova. We are pleased you appreciated the thoughtful touches during your… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNice staff, good breakfast. Well located. They have parking service
One dy our room wasn’t done/cleaned
Dear Silvia, We appreciate that you took the time to share your experience with us. We're delighted you found our team welcoming and enjoyed the breakfast selection. However, we regret the oversight in our daily service and want to assure you our 24-hour reception is always available to address any immediate needs during stays. It's equally rewarding to know our central location worked well for exploring the area, and we're glad you could utilize our convenient parking options during your visit. The whole team hope that we may see you again in the future. Kind regards, Helena Correia, General Manager
Dear Silvia, We appreciate that you took the time to share your experience with us. We're delighted you found our team welcoming and enjoyed the breakfast selection. However, we regret the oversight in our daily service and want to as… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a great location, close to the airport. It’s nice to have a pool. It was rather clean.
The hotel is old. The showers are old, the bed is old and not very comfortable. The water in the pool was very cold it’s also strange they ask for a deposit for a towel.
Dear Iryna, Thank you for taking the time to share your feedback. We appreciate you highlighting our pool facilities and cleanliness standards during your stay. Our team takes pride in maintaining welcoming spaces for all guests to enjoy. However, we sincerely regret that certain aspects of our accommodations fell short of expectations. Please know we continuously review our maintenance schedules and guest policies to balance operational needs with comfort. Additionally, we aim to allow guests to enhance their stays with optional extras and we take note of your feedback regarding the towel fee. Nevertheless, we're pleased our strategic location near transportation hubs contributed positively to your visit. This proximity remains one of our most valued assets for travelers seeking convenient access to local attractions. The whole team hope that we may see you again in the future. Kind regards, Helena Correia, General Manager
Dear Iryna, Thank you for taking the time to share your feedback. We appreciate you highlighting our pool facilities and cleanliness standards during your stay. Our team takes pride in maintaining welcoming spaces for all guests to enjoy. … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLovely staff. Friendly, welcoming and helpful.
Everything was wonderful!
Dear Lindsay, It was a pleasure to receive this kind review of your time with us. It is wonderful to know you enjoyed your time at My Story Hotel Vila Nova. We are thrilled our team's warm hospitality contributed to your positive memories. We hope you appreciated our convenient location near São Brás Fortress and Ponta Delgada's historic center. We would love to welcome you back on many more occasions. Best wishes, Helena Correia, General Manager
Dear Lindsay, It was a pleasure to receive this kind review of your time with us. It is wonderful to know you enjoyed your time at My Story Hotel Vila Nova. We are thrilled our team's warm hospitality contributed to your positive memo… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewBreakfast was 10 euros which was reasonable! Good selection of choices for breakfast!
The chicken wrap for dinner was burnt and we expressed that with the waiter but they did not take off the bill🥲
Dear Guest, Thank you for sharing your experiences following your recent stay with us. We are glad you felt our breakfast was a good value and enjoyed the variety of options available to start your day. However, we regret that your dinner experience was not entirely positive. Your feedback helps us in our constant effort to provide attentive service and we will be sure to take your comments into consideration. We nevertheless hope you were able to enjoy our hotel's central location in Ponta Delgada, which offers convenient access to explore the city and nearby attractions. We would be delighted to welcome you back to our hotel in the future. Kind regards, Helena Correia, General Manager
Dear Guest, Thank you for sharing your experiences following your recent stay with us. We are glad you felt our breakfast was a good value and enjoyed the variety of options available to start your day. However, we regret that your dinner… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom was big, clean and convenient, was cleaned every day. We found there such things as bathrobe and slippers that can be found not in every hotel.
Dear Boris, We really appreciate this positive review about your stay. We're thrilled you enjoyed your stay at My Story Hotel Vila Nova. Our team takes pride in maintaining spacious, well-appointed rooms and providing daily refreshments to enhance our guests' comfort. We're especially pleased you appreciated the thoughtful amenities included with your stay – these special touches are designed to make visitors feel truly cared for during their travels. We would be delighted to welcome you back on another occasion. All the best. Helena Correia, General Manager
Dear Boris, We really appreciate this positive review about your stay. We're thrilled you enjoyed your stay at My Story Hotel Vila Nova. Our team takes pride in maintaining spacious, well-appointed rooms and providing daily refreshmen… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewA basic hotel with a pool. We didn’t have breakfast as we left early for the airport. The location is convenient, just a short distance from the airport.
Staff needs some training.
Dear Žilvinas, Thank you for taking the time to share a review. We appreciate you highlighting our outdoor pool facility and practical amenities that provide comfort to travelers. However, we sincerely regret that your experience with our team fell short of expectations. Our staff undergoes regular training programs, and we will reinforce this commitment to service excellence. Nevertheless, we're pleased our location near Pope John Paul II International Airport provided convenience for your travel plans. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Helena Correia, General Manager
Dear Žilvinas, Thank you for taking the time to share a review. We appreciate you highlighting our outdoor pool facility and practical amenities that provide comfort to travelers. However, we sincerely regret that your experience with our… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewHotel was overall very good, the room was spacious. Breakfast buffet wide variety and the local products were of good quality. Location quite good, ten minutes walk from the center. Had private parking for 5 EUR per day.
Rooms needs some renovation, some tiles cracked and the toilet seat also worn out.
Dear Zoltan, Thank you for taking the time to review your stay with us. We're delighted you appreciated our breakfast variety with local specialties and found our parking solution convenient for your needs. While we regret some maintenance aspects affected your comfort, please know we're currently implementing upgrades as part of our scheduled renovation program to enhance room facilities. It's particularly rewarding to hear you enjoyed both the central yet peaceful location and the generous room dimensions, aspects we carefully maintain to ensure our guests' comfort. We hope to welcome you back. Best wishes, Helena Correia, General Manager
Dear Zoltan, Thank you for taking the time to review your stay with us. We're delighted you appreciated our breakfast variety with local specialties and found our parking solution convenient for your needs. While we regret some mainte… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewExcellent location. It was very close to the center of town. It was very clean. The staff was friendly and helpful. The breakfast was great. They gave towels for the pool, and you could also take these towels to your day trips to the thermal spas. It was always fast and easy to order a taxie at the hotel. I will stay here again when I come back to Sao Miguel.
Nothing, I loved it!!
Dear Renata, Please accept our sincere thanks for this glowing review. We are delighted to know your stay at My Story Hotel Vila Nova met all your expectations. It's particularly rewarding to hear you appreciated our prime location near Ponte Delgada's heart, enjoyed our breakfast selections, and found our team welcoming. The provision of pool towels for thermal spa visits and our seamless taxi service arrangements reflect our commitment to creating convenient experiences for explorers like yourself. It would be a pleasure to welcome you again. Best regards, Helena Correia, General Manager
Dear Renata, Please accept our sincere thanks for this glowing review. We are delighted to know your stay at My Story Hotel Vila Nova met all your expectations. It's particularly rewarding to hear you appreciated our prime location ne… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified review• It’s clean and confy with super kind staff
• welcome drink is a kind idea but it’s limited to a soda… the bar is way overpriced otherwise • it’s super close to the airport. So planes passes 100m above the building. It’s fun but noisy
Dear Mihaly, Thank you for taking the time to share your feedback. We're pleased to read your appreciation for our clean accommodations and comfortable environment, which we maintain meticulously to ensure guest satisfaction. While we regret any inconvenience experienced, our bar team works carefully to balance quality with local market rates. Regarding airport proximity, our location 4km from the terminals typically provides convenient access without disturbance, though we acknowledge exceptional circumstances may occur. Above all, we're heartened our staff's genuine warmth stood out during your visit. Their dedication to thoughtful service remains central to our hospitality ethos. We hope to welcome you back on a future occasion. Kind regards, Helena Correia, General Manager
Dear Mihaly, Thank you for taking the time to share your feedback. We're pleased to read your appreciation for our clean accommodations and comfortable environment, which we maintain meticulously to ensure guest satisfaction. While we… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGood location, delicious breakfast, swimming pool
Not enough staff at the reception during the pick hours. We had to wait for 15 minutes just to get our luggage from the storage room to go to the airport
Dear Tatjana, Thank you for sharing your detailed feedback with us. We're delighted you enjoyed our breakfast offerings and pool facilities during your stay. Our team takes pride in curating diverse breakfast options and maintaining refreshing amenities for our guests. That said, we regret the delay you experienced during check-out and appreciate your understanding as we continuously work to optimize our staffing during peak periods through improved scheduling protocols. Nonetheless, we’re glad you found our location convenient for exploring Ponta Delgada's historic center and nearby landmarks like São Brás Fortress, perfect for creating lasting travel memories. We would be honored to welcome you back for a more seamless experience. Kind regards, Helena Correia, General Manager
Dear Tatjana, Thank you for sharing your detailed feedback with us. We're delighted you enjoyed our breakfast offerings and pool facilities during your stay. Our team takes pride in curating diverse breakfast options and maintaining re… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewClean and comfy
Checked in a the hotel had no water for several hours
Dear Louie, Thank you very much for this kind review. Thank you for taking the time to share your experience at My Story Hotel Vila Nova. We are delighted that you found your accommodations welcoming and pleasant during your stay. However, we sincerely apologize for the temporary water service interruption you encountered. Our maintenance team works diligently to minimize any disruptions to our guests' comfort. Nonetheless, we truly appreciate your recognition of the high standards of hygiene maintained throughout our establishment. We look forward to welcoming you back for a flawless experience. Best regards, Helena Correia, General Manager
Dear Louie, Thank you very much for this kind review. Thank you for taking the time to share your experience at My Story Hotel Vila Nova. We are delighted that you found your accommodations welcoming and pleasant during your stay. Howeve… Show more