Reviews of Pine Cliffs Residence, a Luxury Collection Resort, Algarve 5 stars
Praia da Falesia, Pinhal do Concelho, 8200-593 Albufeira, Portugal
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe resort was beautifully maintained.
Everything on on-site was overly expensive.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood location with first rate accommodation.
Facilities spread too thin when resort is at full capacity. Avoid peak season.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewClean and nice grounds
Very rare to say this but staff just seemed utterly miserable. I don’t know what the issue was, perhaps just too busy (it was full). Also they need to sort beach sunbeds out. Having only about 100 is just not enough for a hotel of this size. Didn’t get one once in a week.
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewBeautiful place and very well maintained. All the facilities you could wish for and a friendly atmosphere. Very large though so it takes a while to get to the swimming pool, tennis courts, etc. I recommend asking for an apartment next to the facilities you intend to use the most. Restaurants on location very nice but very expensive, especially the breakfast buffet.
The room could use some updating. TV and furniture getting old, especially the sofa bed which was squeaky, but the beds in the rooms were comfortable and the bedding very nice. The shower in our room didn´t work when we arrived and took four days to get fixed, had to complain five times before the plummer arrived.
Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to know that you appreciated the beauty of our resort, the friendly atmosphere, and the range of facilities available. We also appreciate your constructive comments. We understand that the size of the resort can make moving between facilities take longer, and your suggestion to request an apartment near the facilities you plan to use most is a helpful tip for future guests. Regarding our restaurants, I take note of your observations about pricing and will share your feedback with our F&B team as part of our ongoing review of the guest experience. We are sorry to hear about the issues with the room, including the sofa bed, the furniture, and especially the delay in fixing the shower. Please be assured that your feedback has been shared with the relevant teams to ensure that maintenance issues are addressed promptly and that our rooms continue to meet the high standards we aim to provide. Your comments are invaluable in helping us maintain and improve our resort. We hope to welcome you back in the future, so that you can enjoy an even smoother and more comfortable experience. Warm regards, Guest Relations Team Pine Cliffs Team
Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to know that you appreciated the beauty of our resort, the friendly atmosphere, and the range of facil… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewAmenities, there were a lot of options for things to do. Rooms were great and clean.
Food prices were high for value of food and restaurant staff generally seemed uninterested and not the most friendly
Dear Guest, First and foremost, we would like to show how grateful we are for choosing the Pine Cliffs Residence, a Luxury Collection Resort to spend your holidays, and for taking the time to provide us with your honest feedback. We are delighted to learn that you enjoyed the variety of amenities available at the resort and that you found the room to be clean and comfortable. It is always a pleasure to know our guests had a pleasant and enjoyable experience. We truly appreciate your input, and I want to assure you that we value your perspective. we would like to take a moment to address your concerns and provide some context. Our pricing structure is designed to reflect the luxury market standards of the Algarvian Region, ensuring that we can maintain the high-quality service and amenities that our guests expect. We understand that perceptions of value can vary, and we regret any inconvenience you may have experienced. Further on that note, we promote a friendly, prompt, and courteous customer service. We are also concerned to learn that you considered our associates to be disinterested and not customer friendly, as that is certainly not indicative of our well-known reputation. Please note that we foment, during our daily meetings, the genuine interest for each guest' needs and that is one of our key priorities. Once again, we truly appreciate you taking the time to share your impressions and hope to have the pleasure of welcoming you back to Pine Cliffs Resort in the near future. Warm regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, First and foremost, we would like to show how grateful we are for choosing the Pine Cliffs Residence, a Luxury Collection Resort to spend your holidays, and for taking the time to provide us with your honest feedback. We are d… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewThe resort was amazing, well kept, clean, and golf was a blast!! Our kids really enjoyed a lot of the amenities the property had to offer, the rooms were very spacious!
This is no knock to the hotel, I have zero issues with the hotel... the airport immigration line was the worst I have ever seen... I have been to 94 countries and never seen such a horrible system to process passengers.
Dear Guest, Thank you for your kind feedback regarding your recent stay at Pine Cliffs Residence, a Luxury Collection Resort. We are thrilled to learn that your experience with us was such a positive one. It is especially gratifying to know that you found the resort beautifully maintained and clean, and that the golf facilities added to the enjoyment of your stay. We are also pleased that your children made the most of our amenities and that the spaciousness of your accommodation contributed to your comfort. Your generous words are truly appreciated and serve as great motivation for our team. We would be delighted to welcome you and your family back in the near future and remain at your disposal for any future assistance you may require. With warm regards, Libania Martins Guest Relations Agent Pine Cliffs Resort
Dear Guest, Thank you for your kind feedback regarding your recent stay at Pine Cliffs Residence, a Luxury Collection Resort. We are thrilled to learn that your experience with us was such a positive one. It is especially gratifying to kn… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGreat property, good food options. More than enough for everyone to do, the beach is great.
Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Pine Cliffs Resort Residence, a Luxury Collection Resort. We are delighted to learn that you enjoyed the property, appreciated the variety of dining options, and made the most of the activities available throughout the resort. It is also wonderful to know that you had a positive experience at the beach, as it is one of our most cherished features. Your kind comments are truly appreciated and have been shared with our team, who will be encouraged by your words. We look forward to welcoming you back to Pine Cliffs in the near future for another memorable stay. With our best regards, Libania Martins Guest Relations Agent Pine Cliffs Resort
Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Pine Cliffs Resort Residence, a Luxury Collection Resort. We are delighted to learn that you enjoyed the property, appreciated the variety of d… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe location, flora.
Shuttle service in the hotel does not work at all!
Dear Guest, First of all we would like to express our gratitude for the time taken to share with us your experience at the Pine Cliffs Resort. We are pleased to learn that you appreciated the resorts location and natural surroundings, our gardens and coastal setting are among the features our guests value most. We have also taken note of your comments regarding the shuttle service within the resort. Please be assured that we take such feedback seriously, and your remarks have been shared with the relevant team to review and improve the efficiency of our transportation service. Your input is important to us, and we hope to have the opportunity to welcome you back for another memorable stay. Sincerely, Libania Martins Guest Relations Agent Pine Cliffs Resort
Dear Guest, First of all we would like to express our gratitude for the time taken to share with us your experience at the Pine Cliffs Resort. We are pleased to learn that you appreciated the resorts location and natural surroundings, our… Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in April 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewMost fabulous place that I have ever stayed at. This hotel is pure luxury. The facilities, the gardens, the food, the location but most of all the staff are spectacular.
There wasn’t a thing that I didn’t like.
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. Thank you for your kind words and for sharing such wonderful feedback. We are thrilled to hear that your stay was so memorable and that you found every aspect from the facilities and gardens to our location and food so enjoyable. Your praise for our staff is highly appreciated. Knowing we contributed to such a positive experience is truly rewarding. We look forward to welcoming you back for another exceptional stay. Warm regards, Guest Relation Team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. Thank you for your kind words and f… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewFacilities are superb. It’s very clean. Gardens are stunning
Food is really overpriced- in some cases shockingly so. It’s not that great either. We ate primarily at local restaurants as a result, that were much nicer and a fraction of the cost
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. We're glad you enjoyed the facilities, cleanliness, and gardens. We appreciate your comments on the dining experience and pricing your input is valuable and will be shared with our team as we continue to review and refine our offerings. We hope to welcome you again in the future. Best regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. We're glad you enjoyed the faci… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewClean and big
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. It is always a pleasure to learn that our guests had an amazing time and were able to enjoy all the facilities that we have to offer. We hope to welcome you again in the future. Best regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. It is always a pleasure to learn th… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewBetter communication as to events on property and location of unit and how things work in unit. Things should be in English to help with directions
Dear Guest, Thank you very much for your recent stay at Pine Cliffs Resort and for taking the time to share your feedback. We truly appreciate your comments and your kind suggestion regarding clearer communication and English-language information about events and unit features. Your input is valuable to us, and it helps us continue improving the experience for all our guests. We hope to have the pleasure of welcoming you back in the future. Kind regards, Guest Relations Team
Dear Guest, Thank you very much for your recent stay at Pine Cliffs Resort and for taking the time to share your feedback. We truly appreciate your comments and your kind suggestion regarding clearer communication and English-language inf… Show more