Reviews of Pine Cliffs Village 5 stars
Praia Da Falesia, Po Box 644, 8200-909 Albufeira, Portugal
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe resort is really good with a lot of things to do.
Beach, pool and shuttle staff were mostly junior and clearly overwhelmed/hangover/tired, which led to disappointing service in such an otherwise great place. Some confusion was done during payment with double charges.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewthe site was excellent lots to do for the whole family .children aged 7 to 18 ,all had a great time an excellent resort
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewFood was good but did not meet a 5 star standard over all as a hotel and accommodation
Standard of room/ cleanliness
Dear Guest, We hereby respond to your complaint regarding your recent stay with us, which deeply saddens us. We regret that your experience did not meet the expected five-star standards, particularly in regard to the accommodation and cleanliness. Please rest assured that your feedback has been duly noted and shared with the relevant teams for improvement. We thank you for bringing these matters to our attention and hope to have the opportunity to better serve you in the future. Kind regards, Guest Relations Team
Dear Guest, We hereby respond to your complaint regarding your recent stay with us, which deeply saddens us. We regret that your experience did not meet the expected five-star standards, particularly in regard to the accommodation and cle… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation excellent with easy access to lovely beach. Gym and sports facilities excellent.
Townhouse we were staying in was showing its age, took 4-5 days to get a washing machine replaced. Couldn't use kettle and microwave together as it tripped switches. Hooks in bathroom broken. Staff did not answer internal lines, we needed to go physically to book tennis, golf and paddle. Booked for 1 double bedroom and a twin, not provided and staff did not return calls as promised.
Dear Guest, Thank you for choosing Pine Cliffs Resort and for taking the time to share your feedback following your recent stay with us. While we are pleased to know that you enjoyed our location, beach access, and sports facilities, we deeply regret to learn that several aspects of your experience fell short of your expectations. Please accept our sincere apologies for the inconvenience caused by the issues reported in your accommodation, including the delay in replacing the washing machine, electrical concerns, and maintenance deficiencies. We are also sorry for the lack of responsiveness from our team, as this is certainly not in keeping with the standards we aim to uphold. Your comments have been shared with the relevant departments to ensure that proper follow-up is conducted, and corrective measures are taken where necessary. Feedback such as yours is essential to our ongoing efforts to improve the quality of our service and facilities. We hope to have the opportunity to restore your confidence in our resort on a future visit. Warm regards, Guest Relations team
Dear Guest, Thank you for choosing Pine Cliffs Resort and for taking the time to share your feedback following your recent stay with us. While we are pleased to know that you enjoyed our location, beach access, and sports facilities, we d… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewVillage apartments very spacious and clean. The resort itself is so beautiful, the landscaping and water features. Beautiful sunsets at Mirador.
Unfortunately not all the restaurants were open during our stay. Another family restaurant option would’ve been good. It is really important that management improve pedestrian access to the property at the main entrance. There are no footpaths and it can feel dangerous, especially when walking in between cars with children. Finally, reception always seemed to be extremely busy with long waits. On checking in we didn’t receive an induction to the resort which would’ve been helpful to allow us make the most of our stay. Concierge don’t seem to fill this gap.
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit We are delighted to hear that you enjoyed a relaxing stay at our resort and appreciated the spaciousness and cleanliness of the Village Apartments. It is especially gratifying to know that you found the landscaping, water features, and sunsets at Mirador beautiful. However, we feel that we can always improve in the future, since we take our guest comments very seriously, and we definitely take action, on that being possible, we implement it, right away, when promptly warned. We look forward to welcoming you back for another memorable visit. Warm regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit We are delighted to hear that you en… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewIt is a beautiful and well located property, with lots of amenities. We loved everything about it, except for our rather tired apartment.
The apartment we stayed in was part of the original build which we understand is over thirty years old, and much of the apartment has not been changed since the original build, so parts of the unit were quite tired and badly needs to be refurbished. Although I must say though that the air conditioning system (Daikin) seemed relatively new and worked quite well. So although everything worked except the toaster and which was eventually replaced. In particular the combination clothes washer & dryer was so old that we couldn’t find any instructions online and after two frustrating days of trying to figure it out we needed an operating lesson from one of the senior staff technicians on how to operate it. The apartment itself was quite spacious and well laid out.
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. We are delighted to hear that you appreciated the beautiful location, wide range of amenities, and the spacious layout of your apartment. At the same time, we regret to learn that the condition of your unit did not fully meet your expectations. We greatly value your honest comments. Please rest assured that your observations have been shared with our management and maintenance teams to help us improve the overall guest experience. We truly appreciate your intention to return and will do our utmost to ensure that your next stay is even more comfortable. Thank you once again for your valuable feedback and for choosing Pine Cliffs Resort. Warm regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. We are delighted to hear that you a… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewDear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. Thank you so much for your dreamlike review. We really appreciate your positive review. But the most important for us is actually that you had an excellent stay with us. We look forward to welcoming you again on your next visit. Best regards, Guest Relations team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. Thank you so much for your dreamlik… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewHouse excellent. Clean. Spacious. The tennis made our holiday. Thank you so much Sophia & Bruno!
Everything is expensive
Dear Guest, First and foremost, we would like to sincerely thank you for choosing Pine Cliffs Resort for your holiday and for sharing such a positive review. We are thrilled to hear that you enjoyed the house, and we’re so pleased that the tennis facilities made your holiday special. We will be sure to pass on your thanks to Sophia and Bruno hey will be delighted to hear your kind words! We also appreciate your feedback regarding pricing and will certainly take it into consideration as we continue to evaluate our offerings. We hope to have the pleasure of welcoming you back in the future for another wonderful stay. Warm regards, Guest Relations Agent
Dear Guest, First and foremost, we would like to sincerely thank you for choosing Pine Cliffs Resort for your holiday and for sharing such a positive review. We are thrilled to hear that you enjoyed the house, and we’re so pleased that th… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewBeautiful location, great facilities, relaxed ambience
Nothing really
Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the beautiful location, great facilities, and relaxed ambience of Pine Cliffs Resort. We truly appreciate your preference and look forward to welcoming you back in the near future for another wonderful stay. Warm regards, Guest Relations Team
Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the beautiful location, great facilities, and relaxed ambience of Pine Cliffs Resort. We truly appreciate your preference and look forward to welc… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewGreat location near the beach. Clean. Helpful staff.
Food and drink extremely expensive. Every extra costs ££££ sadly - I felt less like a valued guest and more like a cash machine!
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewFaultless, everything you could possibly want and more. Will definitely return. Private beach.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewThe resort was beautiful. Beach, pools, golf. Lots to do. Unit was well stocked and very clean. Check in was easy and friendly. A few things within walking distance, restaurants and grocery. And plenty more within driving distance. Free parking was appreciated.
I think being the cold season,( to cold to swim in the many pools, ) that the price was a bit high. And the bathrooms had no fans, or none that worked anyway. This made them wet. Floors, counters, everything was always wet. The on suite bathroom in the primary bedroom made the bedroom itself damp. And being the rainy season it was impossible for anything to dry out without proper fans/ventilation.
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe view from the property was beautiful. There were several restaurants to choose from. The staff were very friendly and helpful.
O Pescador restaurant. Our waiter was very keen until we didn’t order drinks and large meals. Then he suddenly became aloof and on the verge of rude. Obviously he wanted us to spend more money.
Reviewed: 26 December 2024 · Stayed in December 2024
Verified review