Reviews of SANA Reno Hotel 3 stars
Av. Duque D'Ávila, 195/197, Avenidas Novas, 1050-082 Lisbon, Portugal
Loading
Guests also reviewed these properties:
Madrid, Spain
Seville, Spain
Guangzhou, China
Sherman Oaks, United States
Klek, Croatia
Stresa, Italy
Hakuba, Japan
Putrajaya, Malaysia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood hotel with good destination easy access to metro
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewHelpful staff, swimming pool, gluten free breakfast options, large rooms (studio).
Old hardware and doors (bathroom door didn’t lock), really tight parking entrance - only a super super small car could fit, some spaces in the hotel do not smell very nice.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStaff was really nice and polite rooms very nice no
Every thing was perfect 👌 no worries we both wear happy at this hotel 😀
Dear, Nobre Your satisfaction is ours too. We hope to see you again! Best Regards,
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewComfortable and clean, in a great central location. The breakfast was amazing with many gluten free choices for me, a gift when traveling.
Dear, Heather Your satisfaction is ours too. We hope to see you again! Best Regards,
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery near the metro with a quick link to city centre Hotel had a pool Good value Rooms very clean and comfortable
Bar service at the pool was very slow
Dear Nicola We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear Nicola We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAntonio was unreal. Love that guy. Pool was solid for a 3* hotel. Breakfast was not bad Beds are comfortable, showers worked, TV had English channels too. Really solid all round
Rooms were a bit dark
Dear Cillian We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear Cillian We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe pool. The staff.
Lack of outdoor area once pool shut. Sauna not working
Dear, Michael Thank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel. Best Regards,
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBig room
Had an unpleasant encounter with the bartender the first day he was very unnecessarily rude when he was to busy to take our order and the lobby staff did not care at all. Kind of set the tone for the rest of the stay…. Rooms outdated and hotel in general , the bathroom door was not functional. Hard to communicate with the lobby staff. Minni fridge really dirty. Breakfast nothing special. But staff there were nice.
Dear Sigrun We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,
Dear Sigrun We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provid… Show more
Reviewed: 24 August 2025 · Stayed in May 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewWonderful breakfast. Warm pool. Comfortable clean room. Lots of shops near by hotel.
Dear, Miwako Your satisfaction is ours too. We hope to see you again! Best Regards,
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean room, swimming pool availability, excellent location. The breakfast was plentiful and excellent.
There was no shampoo and conditioner provided and the coffee pods were available only for one day and not for the rest of the stay.
Dear Maya We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear Maya We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in th… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSpacious room, easy to get to on the Metro , staff were lovely and the facilities were great
Nothing I found fault in
Dear, Michael Your satisfaction is ours too. We hope to see you again! Best Regards,
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff were very helpful and friendly. Nothing was to much trouble for them. They organised taxi for us when we requested and the taxi arrived promptly.
Dear Haines We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear Haines We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in … Show more
Reviewed: 15 August 2025 · Stayed in June 2025
Verified reviewExcellent location Great customer service Wonderful roof top pool
-
Dear Joanna Thank you for the preference shown towards SANA Reno Hotel and the willingness to let us know your opinion about our service. Kind regards,
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGreat location, beds and rooms. Good breakfast also. Good value for money!
Our room needed some TLC to many things. Our bathroom door handle was broken, the shelf in the bath, cracked tiles placed back together and old decor. An upgrade to modernise the room. I also told the hotel in advance that I would be spending my birthday there, and got nothing back. No birthday message, no gesture, nothing. Slightly disappointing.
Dear Scott We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,
Dear Scott We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provid… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe Location suited us well, we wanted a pool as it is so hot in summer. We always stay a little further out of the CBD as a pool was a must and a Metro station - the station was directly outside the hotel. There was also a small 7/11 type store only metres away, there was also a large shopping centre 5 minutes walk away where you can purchase your sim cards etc. 5 x train stops to the city centre, not easy to purchase train tickets as NO English translations anywhere. Breakfast was very good for this type of hotel.Overall a very good place to stay.
Rooms are small but you only sleep there!
Dear, McLennan We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear, McLennan We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewExcellent quality rooms, good facilities (including a reasonable size rooftop pool considering its location). Excellent location for transport via metro into central Lisbon and great location for supermarket and restaurants nearby. Very friendly staff who went above and beyond to make our stay pleasant. Overall extremely good value for money given its location.
Dear Mr. Andrew We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear Mr. Andrew We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewVery clean hotel. Set just outside the city centre but so close to Metro station it didn’t have any adverse impact.
Only one comment: our bathroom had no hooks to hang damp swimwear on/or clothes.
Dear Raphael Thank you for the preference shown towards SANA Reno Hotel and the willingness to let us know your opinion about our service. Kind regards,
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBreakfast good and subway station outside literally 50 yards
Dear Mr. Mizan We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,
Dear Mr. Mizan We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again i… Show more