Reviews of NAU Sao Rafael Suites - All Inclusive 5 stars
Sesmarias, 8200-613 Albufeira, Portugal
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat room with a large balcony, food was great for all inclusive
Dear John , Thank you for your nice review, we shared it with our team and everybody is very happy with your comments and with the fact that we were able to give you “the time of your life”. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest regards Débora Vairinhos Guest Service Manager
Dear John , Thank you for your nice review, we shared it with our team and everybody is very happy with your comments and with the fact that we were able to give you “the time of your life”. It was a pleasure to have you as our guest and … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was clean and the food was good.
It was a bit far from the beach and too much on top of houses.
Dear Julia , Thank you for having the time to post a review regarding your stay with us. It was a pleasure to have you here and we look forward to see you again on your next visit to Albufeira . Kind Regards Débora Vairinhos Guest Service Manager
Dear Julia , Thank you for having the time to post a review regarding your stay with us. It was a pleasure to have you here and we look forward to see you again on your next visit to Albufeira . Kind Regards Débora Vairinhos Guest Servi… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewWell kempt , comfortable , clean , great facilities . Staff was really helpful . Animation team and kids club were delightful . Food was fresh and delicious , good variety .
Access to the beach could be improved with a shuttle specially for families with little ones .
Dear Maria, We are thrilled to have met your expectations. Thank you for taking the time to leave us a review! Your feedback is truly appreciated. We can't wait to welcome you back soon! Best Regards Débora Vairinhos Guest Service Manager
Dear Maria, We are thrilled to have met your expectations. Thank you for taking the time to leave us a review! Your feedback is truly appreciated. We can't wait to welcome you back soon! Best Regards Débora Vairinhos Guest Service Ma… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFood was great, the animation amazing, staff was very helpful and friendly
No drying racks on the balcony, very uncomfortable chairs on the balcony, daily cleaning was very late
Dear Vladlena, First of all, we would like to thank you for your excellent feedback about São Rafael Suites. We are delighted to know that you enjoyed a fantastic stay at our Hotel and that you particularly appreciated the professional service provided by our team. We are also immensely happy to know that we gave you “the time of your life” in your “new home”. We hope to have the pleasure of welcoming you back to São Rafael Suites soon. Best regards, Débora Vairinhos Guest Service Manager
Dear Vladlena, First of all, we would like to thank you for your excellent feedback about São Rafael Suites. We are delighted to know that you enjoyed a fantastic stay at our Hotel and that you particularly appreciated the professional ser… Show more
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEntertainment team were great. 50% of bar staff / servers were great, the other 50% rude and disinterested. Beds were comfy and black out blinds were good.
Lots. It isn't 5* or anywhere near. No refills of bottled water in rooms, limited to how much you can change your pool towels, our room was cleaned once in 7 days. 50% of staff were rude and couldn't be arsed.
Dear Liam, Thank you for taking the time to share with us your comments and views. At São Rafael Suítes, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to our guests. Please accept our sincere apologies for the unsatisfactory service you have received from some of our staff. I have discussed the issues you mentioned with my entire team and corrective action has been taken to prevent such occurrences from happening again and to ensure our usual top quality service is maintained at all times. Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future. Kind regards, Débora Vairinhos Guest Service Manager
Dear Liam, Thank you for taking the time to share with us your comments and views. At São Rafael Suítes, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe rooms were comfy and spacious
The restaurant very busy , main bar only opens at 6 and closes at 11, The pool bar very noisy and busy, staff not overly friendly
Dear Mr . Ben, Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I would like the opportunity to welcome you back again and I shall personally oversee your visit. Best regards, Débora Varinhos Guest Service Manager
Dear Mr . Ben, Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I would like the opportunity t… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLovely place, entrance was very appealing.
Staff didn’t have much English. Debora upgraded us and couldn’t do enough for us. She allowed me to text her in her work WhatsApp. With there only being two restaurants there were limited food and the same food each day. No different nationality foods. I asked for nachos three different times and didn’t get them. We travelled into the old town three times out of four nights. Old town is pretty close and bolts are very cheap.
Dear Edel, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations. Please accept our apologies for the aspects of your stay that left you feeling disappointed. Your comments have been carefully reviewed by our management team. What you described is certainly not the level of service we strive to provide, nor is it representative of the standards we hold ourselves to. Warm regards, Débora Vairinhos Guest Service Manager
Dear Edel, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations. Please accept our apologies for the aspects of… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Dear Anne, We are thrilled to have met your expectations. Thank you for taking the time to leave us a 10! Your feedback is truly appreciated. We can't wait to welcome you back soon! Best Regards Débora Vairinhos Guest Service Manager
Dear Anne, We are thrilled to have met your expectations. Thank you for taking the time to leave us a 10! Your feedback is truly appreciated. We can't wait to welcome you back soon! Best Regards Débora Vairinhos Guest Service Mana… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewroom size , wifi was good
cleaning of bathrooms and rooms, cleaner around pool area,
Dear Inderjit, Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. I would like the opportunity to welcome you back again and I shall personally oversee your visit. Best regards, Débora Varinhos Guest Service Manager
Dear Inderjit, Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your fee… Show more
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewVery welcoming, clean and lovely decor
Dear Jane, First of all, we would like to thank you for your excellent feedback about São Rafael Suites. We are delighted to know that you enjoyed a fantastic stay at our Hotel and that you particularly appreciated the professional service provided by our team. We are also immensely happy to know that we gave you the time of your life in your new home. We hope to have the pleasure of welcoming you back to São Rafael Suites soon. Best regards, Débora Vairinhos Guest Service Manager
Dear Jane, First of all, we would like to thank you for your excellent feedback about São Rafael Suites. We are delighted to know that you enjoyed a fantastic stay at our Hotel and that you particularly appreciated the professional service… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewFriendly staff, great location, pools amazing. Balcony was fabulous. Good food nd drink selection for the all inclusive.
Fee for leisure area since booking. Some in group mentioned very limited gluten free options available. New towels weren't left on cleaning room one day and took many hours to get new ones sent up.
Dear Sarah , Thank you for taking the time to give us feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing São Rafael Suítes . All The Best, Débora Vairinhos Guest Service Manager
Dear Sarah , Thank you for taking the time to give us feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and conti… Show more
Reviewed: 18 June 2025 · Stayed in April 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewIv stayed here before and was great, there was a group off 14 off us what went home today but Caroline was fantastic from the first day. Very helpful, polite and would highly recommend coming out to stay at this hotel
Dear Jake , First of all, we would like to thank you for your excellent feedback about São Rafael Suites. We are delighted to know that you enjoyed a fantastic stay at our Hotel and that you particularly appreciated the professional service provided by our team. We hope to have the pleasure of welcoming you back to São Rafael Suites soon. Best regards, Débora Vairinhos Guest Service Manager
Dear Jake , First of all, we would like to thank you for your excellent feedback about São Rafael Suites. We are delighted to know that you enjoyed a fantastic stay at our Hotel and that you particularly appreciated the professional servic… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in March 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewnot too busy, nice dining room (Buffet), pool bar great staff were great although seemed to be a few "new starts" but early season I guess
Main bar closed at 11pm so not very good for grown-ups Hotel had another restaurant - not a buffet - but not included in the package, prices looked very expensive and we only saw 4 people use it over 5 nights so seemed a total waste of time to have it
Dear Mr. William, We are thrilled to have met your expectations. Thank you for taking the time to leave us a review! Your feedback is truly appreciated. We can't wait to welcome you back soon! Best Regards Débora Vairinhos Guest Service Manager
Dear Mr. William, We are thrilled to have met your expectations. Thank you for taking the time to leave us a review! Your feedback is truly appreciated. We can't wait to welcome you back soon! Best Regards Débora Vairinhos Guest Ser… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe hotel was perfect, and so was the staff. My friends and I were surprised by the staff and were upgraded to a premium all-inclusive package.
Dear João, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the São Rafael Suítes hotel, so we can have the pleasure of hosting you again to offer you “the time of your life”. Kind regards, Débora Vairinhos Guest Service Manager
Dear João, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the São Rafael Suítes… Show more