Reviews of Pine Cliffs Hotel, a Luxury Collection Resort, Algarve 5 stars
Praia da Falésia, 8200-909 Albufeira, Portugal
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAmazing facilities, exceptionaly wide & spacious resort!
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe nature in this place is incredible, that's a fact.
This is the first time I have encountered such a violation of rights in my life. I have been to more than 35 countries, I stayed at different hotels. This place is the worst you can find. We checked in, from the beginning the atmosphere at the reception was not friendly. They took a few thousands euros as a deposit, and that was okay. But then, a few days later, they took more thousands euros without OUR PRESENCE AND OUR KNOWLEDGE. I came to the reception and wanted to know why they didn’t say NOTHING about this transaction. This is a direct violation. The hotel has no right to take money without my presence or without notification of it. But that’s not all. They automatically add a “suggested” tip. In restaurants, there is a “Tips” mark at the bottom of the receipts, you can write 5% or 10% there, but it doesn’t matter, they will add what you wrote + the suggested 10%. Because of this, you will have to stand at the reception for two hours until the reception corrects the bill. The evening before check out, I was solving this issue. When we solved the issue with double tips, they did not show the bill the exact amount that they plan to charge. This hotel violated all the rules of payment. I have never seen anything like this anywhere. He did not show how much he was going to charge. I expected that I would make a payment through the payment terminal, but it all happened at once. He charged money without a POS-terminal, I did not even know what amount he was taking. I just receive a message from the bank that he took the money and that's it. I told him several times that the hotel administration had already charged the deposit, but he charged MUCH MORE THAN NEEDED. He argued that the money would be returned, but in reality you don't have this money on the card. He said the money would be returned the next day, which was a lie. What was the point of taking an additional thousands euros when he needs to charge a much smaller amount??
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location and facilities. Golf lessons for the kids were brilliant. Beach is lovely though sun loungers were scarce.
Rooms were a bit dated, the pool near us was dirty for a few days. The service was hit and miss. The restaurants were overprice and the tips get added even when you don’t put a tip on the document.
Dear guest, Thank you very much for taking the time to share your feedback. Please believe that we make our biggest effort to maintain top quality in all interactions with our guests, as you are the most important part of our hotel. We apologize for the inconvenience caused by the pool issue you experienced; indeed, there was one morning when the pool water had a problem, but it was promptly resolved by the afternoon thanks to our dedicated technical team, which is always available to assist. Regarding the service and restaurants, we appreciate your comments and will take them into account to improve further. As for the tips, they are included in the final bill for convenience, but guests always have the option to decline or adjust them according to their preference. We hope to have the opportunity to welcome you back and provide an even better experience. Warm regards, Guest Relations Team
Dear guest, Thank you very much for taking the time to share your feedback. Please believe that we make our biggest effort to maintain top quality in all interactions with our guests, as you are the most important part of our hotel. We ap… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBeautiful Luxurious Hotel. A very family oriented hotel. Breakfast was abundant, fruits, juices, diff smoothies everyday. Service is excellent.. Our grandchildren didn’t want to leave…
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Dear Guest, Thank you very much for your kind words and for choosing Pine Cliffs Hotel for your family vacation. We are thrilled to hear that you enjoyed your stay with us and that our beautiful and luxurious setting provided the perfect backdrop for your time together. It is wonderful to know that you appreciated our family-oriented environment and that our breakfast selection, including fresh fruits, juices, and a variety of smoothies, contributed positively to your mornings. We strive to offer an abundant and varied breakfast experience to start the day right! We are especially delighted that our excellent service met your expectations and that your grandchildren had such a memorable time that they didn’t want to leave. Creating joyful experiences for families is truly one of our greatest rewards. Thank you once again for sharing your experience. We look forward to welcoming you and your loved ones back to Pine Cliffs for many more unforgettable family holidays. Warmest regards, Beatriz Antunes Guest Relations Agent
Dear Guest, Thank you very much for your kind words and for choosing Pine Cliffs Hotel for your family vacation. We are thrilled to hear that you enjoyed your stay with us and that our beautiful and luxurious setting provided the perfect b… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWhat we did in fact like the most, was the staff!! Everyone was very friendly from the front desk, to the concierge moving to the housekeeping and specially the breakfast staff and waiting staff. Location is perfect with one of the best views over the garden and ocean. The facilities in general are great. We stayed in the main hotel and the room was comfortable and always very clean.
Though we are rating our stay 10 out of 10, we are disappointed with the restaurant "O Pescador", we ordered drinks that never arrived, so we had the majority of our meal without drinks, though we have asked the waitress in all 3 times she came to our table to clear our tray still half full with seafood, about them and had to ask why she was so concerned in rather clearing something from our table that still had food. It just seemed messy, since we had in total 4 different waiters coming up to our table to serve. At the end, the drinks we had ordered were in the bill, it was an easy fix and surely during high season staff might be tired, but it is not a good experience, that does not influence at all the other great ones we had.
Dear Guest, First of all, we would like to sincerely thank you for returning to our resort and for taking the time to share your detailed feedback regarding your stay with us. Your comments give us the valuable opportunity to review our service standards and identify areas where we can improve. We are delighted to hear that you enjoyed the friendliness of our staff, the beautiful location, and the cleanliness and comfort of your room. It’s wonderful to know that overall, your stay was memorable and you rated it a perfect 10 out of 10. At the same time, we sincerely apologize for the disappointing experience you had at “O Pescador” with your drinks order and the level of service you received. This is certainly not the standard we strive to offer, and your feedback will be shared with our restaurant team to ensure such issues are addressed promptly. Thank you again for your valuable insights and your kind words about many aspects of your stay. We look forward to welcoming you and your friends back for another exceptional visit in the future. Warm regards, Guest Relations Team
Dear Guest, First of all, we would like to sincerely thank you for returning to our resort and for taking the time to share your detailed feedback regarding your stay with us. Your comments give us the valuable opportunity to review our se… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewAmazing level of service from staff all around the property! Beautiful gardens, and beach area! LOVED our stay here and will be back for sure with the whole family!
The hair dresser closing early, and nail person being out for the whole week of the stay.
Dear Guest, Thank you very much for sharing your experience at Pine Cliffs Hotel, a Luxury Collection Resort. We are thrilled to hear that you enjoyed the service from our team, the gardens, and the beach area, and that your stay was so memorable. Feedback like yours is a great motivation for all of us! We do, however, regret the inconvenience caused by the hairdresser closing earlier than expected and the nail technician being unavailable during your stay. We completely understand how this may have impacted your experience, and we are working to improve the availability of these services to ensure that our guests can fully enjoy all the amenities we offer in the future. It will be a true pleasure to welcome your family back to Pine Cliffs, and we look forward to providing an even more complete and memorable stay on your next visit. Once again, thank you for your feedback and for choosing our resort. Sincerely, Guest Relations Team Pine Cliffs Team
Dear Guest, Thank you very much for sharing your experience at Pine Cliffs Hotel, a Luxury Collection Resort. We are thrilled to hear that you enjoyed the service from our team, the gardens, and the beach area, and that your stay was so me… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe overall facilities are topnotch l and the grounds are beautiful l 😍
Beach chairs are too small and lacked a cushion. And some sort of entertainment in the evening would be nice .
Dear Guest, Thank you so much for your fantastic review! We are absolutely delighted to learn that you enjoyed our top-notch facilities and the beautiful grounds here at Pine Cliffs Resort. It is wonderful to know that you appreciated the overall experience, and we are thrilled that you took the time to share your thoughts. We also appreciate your constructive feedback regarding the beach chairs and the need for evening entertainment. Your comments have been duly noted, and we will certainly explore ways to improve these aspects to enhance the comfort and enjoyment of our guests in the future. Thank you again for your valuable insights and for choosing to stay with us. We truly hope to welcome you back soon for another unforgettable stay. Warm regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, Thank you so much for your fantastic review! We are absolutely delighted to learn that you enjoyed our top-notch facilities and the beautiful grounds here at Pine Cliffs Resort. It is wonderful to know that you appreciated the … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location Nice facilities
Dirty sheets that had to be replaced Slow reaction in reception and concierge Limited information about facility during check in
Dear Guest, First and foremost, we would like to express our sincere gratitude for choosing Pine Cliffs, A Luxury Collection Resort to spend your holidays. We truly appreciate you highlighting the great location and nice facilities that make our resort special. At the same time, we regret the inconvenience you experienced with the sheets and the delayed response from our reception and concierge teams. Your feedback regarding the limited information provided at check-in is invaluable and will be addressed to improve our guests’ experience. Thank you once again for your thoughtful comments. We hope to welcome you back soon and provide you with the flawless stay you deserve. Kind regards, Beatriz Antunes Guest Relations Team
Dear Guest, First and foremost, we would like to express our sincere gratitude for choosing Pine Cliffs, A Luxury Collection Resort to spend your holidays. We truly appreciate you highlighting the great location and nice facilities that ma… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLovely complex Great restaurant staff
Major issue with check out resulting in being charged twice, as hotel took pre authorised payment and then another payment at checkout Took 5 phone calls and emails before it was resolved.after 48 hours
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our resort and that our restaurant team left a positive impression on you, your kind words will certainly be passed along to them. We additionally regret inconvenience caused during the checkout process. Although the situation was resolved, we understand it may have been less smooth than expected, and we genuinely appreciate your patience and understanding throughout. Your comments are valuable to us and will be used to improve our processes going forward. We hope to have the opportunity to welcome you back for a seamless and relaxing experience in the future. Sincerely, Guest Relations Team
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our resort and that our restaurant team left a positive impression on you, your kind words will certainly be passed along to them.… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBreakfast was fantastic, such a wide choice of food and exceptional staff service
Sun beds around the pool were often taken by 8am by towels being placed on beds - but no one actually used them before 1pm!! This happened daily, many people found it frustrating. The behaviour of some children was also unacceptable, yet staff did nothing to ask parents to have more control
Dear Guest Thank you sincerely for choosing Pine Cliffs Resort and for taking the time to share your valuable feedback following your recent stay with us. We are delighted to know that our wide breakfast selection was to your liking and met your preferences. It is also very rewarding to hear that you found the resort accommodating in terms of cleanliness, location, facilities, and overall comfort. Your kind comments will be shared with our team as motivation to continue delivering the high standard of service we strive for at Pine Cliffs. Regarding your comments about the availability of sunbeds around the pool, we fully understand your frustration. Please rest assured that your feedback, along with similar comments from other guests, has been shared with the team, who are going to work on a solution to improve this aspect of the guest experience. We genuinely appreciate you bringing this to our attention, as it allows us to identify areas for improvement. We look forward to welcoming you back in the near future and to providing you with an even more enjoyable and seamless stay. Warm regards, Warm regards Guest Relations Team Pine Cliffs Team
Dear Guest Thank you sincerely for choosing Pine Cliffs Resort and for taking the time to share your valuable feedback following your recent stay with us. We are delighted to know that our wide breakfast selection was to your liking and … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation good
In 7 years coming here standards have gone down. Very disappointing this time
Dear Guest, First and foremost, thank you for choosing Pine Cliffs Resort once again. We truly value your loyalty over the past seven years, and we are sincerely grateful that you took the time to share your feedback with us. We were sorry to read that your most recent stay did not meet the standards you have come to expect from Pine Cliffs. Please accept our apologies for the disappointment you experienced, especially considering your longstanding relationship with the resort. We understand your concerns regarding cleanliness, value for money, and the overall quality of your experience. Your comment that standards have gone down is particularly concerning, and we would like to assure you that this is being taken seriously. Your impressions have already been shared with the departments so that we may review procedures and reinforce the standards of care and attention we are known for. It is our sincere hope that this recent visit will not define your view of Pine Cliffs moving forward. We would very much appreciate the opportunity to restore your confidence and to welcome you back for the experience you rightfully expect and deserve. Should you wish to share any additional details or if there is anything we can do to assist further, please do not hesitate to contact us, we remain fully at your disposal. With warmest regards, Guest Relations Team Pine Cliffs Team
Dear Guest, First and foremost, thank you for choosing Pine Cliffs Resort once again. We truly value your loyalty over the past seven years, and we are sincerely grateful that you took the time to share your feedback with us. We were sorr… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNothing. Rubbish
Run down. Not maintained at all. AC barely works. But rumbling. Only single door key handed. Could not give me the second to keep the fridge and charger working.. No phone in the room to call reception (!!!!) although the brochure says - call “0” for reception. Incredible. The TV set completely out of order. No channels.. nothing. Absolute rubbish of a hotel.
Dear Guest, Thank you for your stay and for taking the time to share your feedback. We truly regret that we did not meet your expectations and apologize for the inconveniences you experienced. Our main purpose is to calmly understand the reasons pointed out by our guests, learn from their comments, and above all, improve our service to deliver the best possible experience. Your comments regarding the air conditioning, TV, room facilities, and lack of communication options have been taken seriously and shared with the relevant departments for immediate review. We genuinely hope to have the opportunity to welcome you again in the future, with the improvements in place, and to provide you with a much more satisfying stay. Kind regards, Guest Relations Team
Dear Guest, Thank you for your stay and for taking the time to share your feedback. We truly regret that we did not meet your expectations and apologize for the inconveniences you experienced. Our main purpose is to calmly understand the … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe breakfast is very poor with so less varieties. The reception attendance is not good.
Dear Guest, Thank you for choosing Pine Cliffs Hotel, a luxury Collection Resort and for taking the time to share your feedback. We’re truly sorry to hear that we did not meet your expectations, particularly with the breakfast variety and reception service. Thank you for sharing this review, your comments are important, and we will address them with the relevant teams. This type of feedback is certainly not indicative of the level of quality and service we strive to provide to all of our guests. We are committed to learning from this and making the necessary improvements. We would very much like to have the opportunity to welcome you back in the near future and provide you with a more enjoyable experience. Warm regards, Guest Relations Team
Dear Guest, Thank you for choosing Pine Cliffs Hotel, a luxury Collection Resort and for taking the time to share your feedback. We’re truly sorry to hear that we did not meet your expectations, particularly with the breakfast variety and… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewRoom with big terrace and sea view.
Food in hotel very expensive
Dear Guest, First and foremost, we would like to show how grateful we are for choosing the Pine Cliffs, A Luxury Collection Resort to spend your holidays and for pointing out all the details that make our resort so special with this glowing review. We are pleased to know you enjoyed your room with its spacious terrace and sea view, it is always rewarding to learn that our guests appreciate the setting. Your comments regarding the pricing of our food and beverage offerings are appreciated. While our pricing reflects the quality, location, and service provided, we recognize the importance of offering value and continue to review this aspect regularly. We appreciate your visit and hope to have the pleasure of welcoming you again in the future. Best regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, First and foremost, we would like to show how grateful we are for choosing the Pine Cliffs, A Luxury Collection Resort to spend your holidays and for pointing out all the details that make our resort so special with this glowin… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBeautiful scenery
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. We are delighted to know that you enjoyed the beautiful scenery of our resort and the natural surroundings are indeed one of the highlights of our property, and it is wonderful to learn that they added to your experience. Please know that your feedback regarding staff and value for money have been taken seriously. We are currently reviewing areas for improvement to ensure a more consistent and rewarding experience for all our guests. We appreciate your input and hope to welcome you back in the future. Kind regards, Guest Relations Team Pine Cliffs Resort
Dear Guest, We sincerely appreciate your choice to stay at Pine Cliffs Resort, and we are genuinely grateful that you took the time to provide us with your valuable feedback following your recent visit. We are delighted to know that you e… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewWe stay on a regular basis, the location and the campus is pretty amazing really.
A recurring issue we’ve noticed over the years is the lack of experienced front-of-house staff. During check-in, I felt I knew more about the hotel than the receptionist. She made several mistakes, and I ended up guiding her through parts of the process—likely frustrating for both of us. One of these errors later caused a problem with our pre-authorisation, which affected us throughout the stay. Another ongoing frustration is booking restaurant reservations. In previous years, we arrived to find everything already fully booked weeks in advance. This year, anticipating the same, I emailed ahead—but once again received no response prior to arrival. I appreciate this may sound like nit-picking, but it’s in the context of the hotel’s repeated claims of offering excellent service. After five consecutive visits, it’s disappointing that the front-facing team still seems undertrained. That said, it won’t stop us from returning—the overall experience remains enjoyable—but it’s a shame, because if this were addressed, the hotel could truly be exceptional. There was also an issue the night before departure when a water main broke outside the hotel, cutting off the water supply. We were offered use of the suites the following morning, which still had running water. However, the staff at the suite reception came across as dismissive. Given the circumstances and the fact we’d spent over £10,000 at the hotel, it felt like they were doing us a favour, rather than providing a basic service, they should have refunded the night really.. bye and bye… the stay was great the beach is amazing ..
Dear Guest, First of all, thank you for your continued preference and loyalty over the years. We truly appreciate your kind words regarding our location and overall experience, and we’re especially grateful that you took the time to share such detailed feedback. We’re genuinely sorry to hear that your recent stay was affected by service inconsistencies at the front desk. We understand how frustrating it must have been to encounter errors during check-in and communication difficulties regarding your restaurant reservation. Please know that we take great care in training all our team members to ensure a consistent and professional level of service, and it’s clear in this case that we fell short. Your comments have been shared with the front-of-house management team to address and strengthen staff preparedness moving forward. Regarding the water outage, we fully understand the inconvenience this caused. Unfortunately, the issue was due to a municipal supply problem, completely outside of our control. Still, we did our utmost to respond quickly by offering access to available suites and gym facilities that had water reserves, in an effort to minimize the impact on our guests. We regret that this solution did not meet expectations, and we’ll review how this was communicated to ensure future situations are handled with more empathy and care. Despite these setbacks, we’re truly pleased to know that you still enjoyed your stay and the beauty of our beach. We sincerely hope to welcome you back once again and provide a smoother, more polished experience that reflects the high standards we strive for. Warm regards, Guest Relations Team
Dear Guest, First of all, thank you for your continued preference and loyalty over the years. We truly appreciate your kind words regarding our location and overall experience, and we’re especially grateful that you took the time to share … Show more