Reviews of Castle Inn Lisbon Apartments
Rua de Santa Cruz do Castelo, 52,, Santa Maria Maior, 1100-480 Lisbon, Portugal

Loading
Guests also reviewed these properties:
Mexico City, Mexico
Muizenberg, South Africa
Gomel, Belarus
Quartu SantʼElena, Italy
Hua Hin, Thailand
Fiascherino, Italy
Velbert, Germany
Bantayan Island, Philippines
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt matched our expectations, and the staff were very helpful. Communication with our hosts was ideal. The info pack really useful, and having the tourist information and Cheesy Sheep on the doorstep was great.
The key code mechanism to enter the property was a bit temperamental.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe property was spacious and well maintained. Friendly staff and willing to assist with transportation and advise on restaurants and other activities.
The location was excellent however we found that the there was a need to use taxis to arrive at the location due to steep slopes to the top of the castle area.
Dear Peter, Thank you for sharing your experience. It is very gratifying to know that our team and the comfort of the property contributed to your stay in Lisbon. We would be delighted to welcome you again in the future. Best regards, Castle Inn Lisbon Team
Dear Peter, Thank you for sharing your experience. It is very gratifying to know that our team and the comfort of the property contributed to your stay in Lisbon. We would be delighted to welcome you again in the future. Best regards, Cas… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect.
Dear Nick, Thank you for your feedback! We’re glad you enjoyed the location and hope to welcome you again soon. Best regards, Castle Inn Lisbon Team
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI liked the location and the rooms were clean and comfortable.
Dear Pat, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDear Ali, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you all the best. Kind regards Castle Inn Lisbon Team
Dear Ali, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you a… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery comfortable and spacious given its location. Lots of restaurants close by and a fun place to staying being inside the castle walls. Easy to access with the key pad.
Dear Fiona, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI stayed there for a few nights with my daughter. The facility is in a very nice area of the city, just by a beautiful castle. It has a small kitchen with fridge (great!) and working AC (important!). Two single beds, small but functional bathroom. Apartment was clean.
Be aware Uber can't go into the area. Official taxis can. Staircase is narrow and steep. Both didn't bother us, but may be an issue for others.
Dear Malte, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe location was wonderful and really added to our enjoyment of our visit to Lisbon. Prior to our visit, the staff kept us informed about the progress of our booking, answered questions promptly, offered advice and organised a pick up for us from Lisbon airport. During our stay we were contacted with other offers of help. We could not have asked for better hosts.
Nothing at all. Everything was perfect.
Dear Susan, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you all the best. Kind regards Castle Inn Lisbon Team
Dear Susan, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish yo… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe view was best
The beds were very hard
Dear Daniel, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewWe had a great stay at this apartment! The location is excellent for exploring the city – just a short walk to the castle, the city centre, and several miradouros. Communication with the hosts was smooth. The kitchen is quite small, but it had everything we needed. Peaceful atmosphere – even with the window open, there was no city noise, just the sound of birds.
One should have in mind that the apartment is on the hill, and the street is not accessible by car, so if you're traveling with heavy luggage, it might be a bit challenging.
Dear Airida, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewAirconditioner kept tripping circuit breaker all night. I had to reset it 4 times.
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThis was a very clean and very well-organized hotel just next to the castle entrance. The lady in charge was also super helpful and kind. The surrounding streets are narrow cobblestone streets with lots of good dining options.
The only issue can be the steep streets and the many stairs around.
Dear Eren, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you all the best. Kind regards Castle Inn Lisbon Team
Dear Eren, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewEverything, the location was amazing, the roof top terrace and pool were fabulous and the staff friendly and efficient.
Nothing it was fabulous.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe location within the Castelo. The modern features of the unit. The cleanliness of the place. The responsiveness and attentiveness of our host.
The air conditioning kept turning itself off. No screens on the windows. The living space was somewhat cramped for three people with luggage.
Dear Guest, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewIt was a great location, and the hosts provided great tips and places to eat, things to do. My girlfriend also said she thought it was very clean.
The beds were a bit on the tough side so I couldn’t get a great sleep, and I had asked for a mattress topper but they were all in use. Also the air conditioning was giving trouble to last 2 nights as it wouldn’t stay on and was making a rumbling noise, wasn’t as cool as before. Also the hot water tank is a bit small so if you don’t shower quick it may get cold on you.
Dear Kristyan, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe apartment was beautiful and clean. The bed was comfortable and view of the water was an added bonus. Suggest…if you’re coming with luggage or backpacks from airport or train station, take a bus (737) or taxi. Save the energy for walking up the hills for the sightseeing portion of your trip.
Dear Tanya, Thank you very much for your recent comment. We hope to have the privilege of welcoming you again soon. Until then, we wish you all the best. Kind regards, Castle Inn Lisbon Team
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewWe chose to get a taxi from the airport via the host as we were arriving in the evening and wanted an easy transfer. Highly recommend this option at any time of day as finding the property might have been difficult without our taxi driver who very kindly showed us right to the door. Apartment was really quiet at night and very comfy so slept well. Liked having a fridge so we could keep drinks and fruit.. Liked the keypad entrance as saved carrying a key. Really appreciated the breakfast and dinner recommendations, used both breakfast recommendations and would highly recommend. Loved stepping out of the door and being near the castle. Anywhere in Lisbon will involve either walking up or down hills so being at the top of the hill was irrelevant and we were so near bus stop, tram stop, tourist bus stop, restaurants and excellent views over the city.
Perfect stay in a perfect apartment in a perfect location so nothing not to like!
Dear Paula, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you all the best. Kind regards Castle Inn Lisbon Team
Dear Paula, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish yo… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe staff were so helpful!
It’s so clean and tidy!
Dear Geraint, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you all the best. Kind regards Castle Inn Lisbon Team
Dear Geraint, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewWas clean and neat. Had a reasonable sized room and mini kitchen. Double glazing, shutters and air conditioning make it very comfortable and quiet. We enjoyed the location very quiet at night. Modern facilities in an older part of the town.
If you want to walk down to the Port its a long way down however everywhere is hilly in Lisbon.
Dear Michelle, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish you all the best. Kind regards Castle Inn Lisbon Team
Dear Michelle, thank you for this review. Is always gratifying to read how the accommodation was so comfortable and clean and how the staff provide you a great experience. We would be delighted to welcome you back soon. Until then, we wish… Show more