Reviews of Hotel Umu 3 stars

Good location. Hotel was clean. Lovely, super friendly receptionist who gave us advice on places to take our 4 year old son (sorry I didn’t catch your name! She had dark hair and spoke English extremely well!) Air con in room was great during the heat wave!

Would have liked to have a kettle or tea/coffee making facilities in the room!

They had a wonderful breakfast. Our room was a good size.

I didn't like having to pay for the extra bed.

Modern

The staff, the room, the breakfast

Nothing

Lication was fairly close to commerce. Breakfast was good

This is the review from my friend Maria Jose, who stayed at the hotel instead of me (I had an emergency and I was not able to come):"I stayed at Hotel Umu from 19 to 24 June in a single room. It was clean, quiet, and had everything I needed for a comfortable stay. The Wi-Fi worked well, and the bed was comfortable. The staff were friendly and helpful, and check-in was quick. I was able to walk to nearby cafés and shops. Breakfast was simple but fresh, with enough variety to start the day. While the hotel is older in style, it’s well maintained and offers great value for money. The desk in the room was a bit small. I managed to get work done however, it was a bit tight trying to fit both a laptop and a notepad. Overall, I’d recommend this hotel."

The only thing that I was not happy about was the fact that the hotel did not agree for me to move my trip to another date in October (I had an emergency and I was not able to come at this time in June). Despite quite a few requests and phone calls with the manager of Hotel Umu, my request was declined. I am glad that my friend Maria Jose was able to stay there (luckily she lives nearby).

The stay in the hotel was average, okay. The breakfast was nice and there was variety although sometimes cheese or chocolate sirup where missing and the waiter care more about cleanliness of the tables than adding what was missing. The staff at the recepetion was nice but did not inform us about pool. gym and conditions which aply there only after request.

The shower is super tiny. Sometimes cheese or other things were missing at breakfast. The staff does not provide full information about hotel facilities. Hotel is located outside of the city center.

The property was fantastic and located within walking distance of the laundromat and supermarket. Breakfast was also delicious. Maria was a delightful staff member who helped us locate the Post Office and the bus to get there. She was wonderful and very friendly.

The only complaint is that it was a bit far from the Camino for us pilgrims but we caught the bus back to the CBD. Everything else was great.

It’s good value for money if we are on our own, to spend a night or two. The rooms are cosy and clean but definitely not the standard I would pick for a romantic/family getaway. Close to grocery stores, which is helpful because there’s only a vending machine with some snacks. Staff is great and helpful.

The rooms are ok for the price, and clean. I just don’t like not having eating and drinking options inside. If it wasn’t the only hotel available at those dates, I wouldn’t have picked this one just for that reason.

Good hotel, friendly staff, good breakfast

Not the best value for money. It's a regular 2-3 star hotel, good breakfast etc, but there's not many options in Santarem, so it ends up being a bit more expensive than I would personally like.

Good breafast, clean and comfortable room.

A little dated, but clean and friendly.