Reviews of VidaMar Resort Hotel Algarve 5 stars
Herdade Dos Salgados, Rua Boca da Alagoa, Lote 1 - Fase 2, 8200-424 Albufeira, Portugal
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel itself is wonderful — great access to the beach, lovely pools, nice atmosphere, and plenty of fun for kids with shows and activities. My children really enjoyed the facilities, and most of the staff around the resort were friendly. Unfortunately, the customer service at reception completely ruined the experience.
We originally tried to book two rooms on Booking.com but there was no space. We booked one, only to discover on arrival that there was space for another room — and at €100 cheaper. At check-in, I booked for 5 people including an infant, but then we were told the room was too small. Because of this, I ended up leaving my family and staying elsewhere to comply with policy, while my wife and 3 kids struggled alone. Reception promised me they would sort the situation and contact me to finalise arrangements for the second day. They did not. Worse, they later claimed they had emailed and called me, which was untrue — when I showed them proof, they were visibly embarrassed. Meanwhile, while I was away at work, my wife and three kids were hassled by reception for payment relating to the second day, even though the communication breakdown was entirely their fault. It wasn’t until the new duty manager, Carolina, came in later in the day that anything moved forward. She was polite and understanding, but ultimately no responsibility was taken for her team’s negligence — only payment seemed to matter. I explained to her that money was not the issue (and she could see I settled the bill immediately), but that paying over €800 for two nights at a “5-star resort” while receiving “3-star treatment” was deeply disappointing. The most upsetting part was the pressure placed on my wife and children while I wasn’t there to support them. All of this stress could have been avoided if reception had simply communicated properly from the start or honoured their promise to call/email me before hassling my family.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFood is always the same.
Too expensive for whait is.
Dear Ms. Andrea, Thank you for sharing your feedback with us. We’re pleased to know that you found your stay satisfactory overall, but we’re sorry that some aspects — particularly the food variety and value for money — did not meet your expectations. Your comments have been shared with our team so we can review both our dining options and pricing to ensure a better balance between quality and cost. We truly appreciate your input, as it helps us improve our guest experience. We hope you might consider giving us another opportunity to provide a more enjoyable stay in the future. Kind regards, Hugo R. Guest Relations Manager
Dear Ms. Andrea, Thank you for sharing your feedback with us. We’re pleased to know that you found your stay satisfactory overall, but we’re sorry that some aspects — particularly the food variety and value for money — did not meet your ex… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery clean, well located and very confortable
Nothing
Dear Mr. Bruno, Thank you very much for sharing your experience with us and for the excellent review! We are extremely happy to know that you appreciated our team, the cleanliness, the location, and the comfort of the hotel. It is truly gratifying to receive such positive feedback — knowing that we were able to provide you with a pleasant stay motivates us to continue delivering the best service possible. We look forward to the pleasure of welcoming you back soon! Sincerely, Hugo R. Guest Relations Manager
Dear Mr. Bruno, Thank you very much for sharing your experience with us and for the excellent review! We are extremely happy to know that you appreciated our team, the cleanliness, the location, and the comfort of the hotel. It is truly gr… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewExcellent service, beautiful aesthetics, friendly and attentive staff.
I had to leave.
Dear Mr./Mrs. Harminder, Thank you so much for your wonderful review and perfect scores across all categories! We’re truly delighted to hear that you consider us the best holiday resort you’ve ever stayed at. It’s fantastic to know you enjoyed our service, beautiful setting, and attentive team. We only wish you could have stayed longer — and we’ll be ready to welcome you back whenever you plan your next getaway! Warm regards, Hugo R. Guest Relations Manager
Dear Mr./Mrs. Harminder, Thank you so much for your wonderful review and perfect scores across all categories! We’re truly delighted to hear that you consider us the best holiday resort you’ve ever stayed at. It’s fantastic to know yo… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt's our 5th year at Vidamar, and we continue to find the location unbeatable, right on the beach with the beautiful palmtrees landscaping - the huge beautiful pool is unique and the rooms are very comfortable. Nice varied breakfast. We also added the half board option for all the days and found it to be a good decision if you really just want to chill and enjoy staying at the hotel. We had a small problem with some guests at the pool who were refusing to behave in conformity with the rules and the hotel management (Carolina) was prompt to resolve things with great professionalism, effectiveness and discreetness. Spa treatments also great, good products and great value for money. We noticed that certain areas of the hotel were freshly renovated, which is a great sign that the property, even being recent, is well kept to a high standard of maintenance. All in all, another fantastic family stay at Vidamar.
Housekeeping could improve, the way beds are made is not in line with other properties of similar caliber (sheets are not tucked in properly and the bed gets undone very quickly) and sometimes the service comes really too late in the afternoon. But apart from that, all was good!
Dear E., Thank you very much for once again choosing Vidamar for your holidays and for sharing such a detailed review of your recent stay with us. It is a great pleasure to welcome you and your family back for the fifth year, and we are delighted to know that our unique beachfront location, spacious pool, comfortable rooms, and varied breakfast continue to meet your expectations. We are also pleased that you enjoyed the half-board option, spa treatments, and the recent refurbishments to some of our areas. Your kind words regarding the professionalism and efficiency of our colleague Carolina in resolving a poolside matter are truly appreciated, and we will ensure your compliments are shared with her. We also value your constructive feedback regarding the cleaning service and bed arrangements. Please rest assured that your comments have been noted and will be shared with our housekeeping team to ensure improvements are made to match the standards we strive for. It is an honour to be your chosen destination year after year, and we look forward to welcoming you and your family back for another memorable stay. Warm regards, Hugo R. Guest Relations Manager
Dear E., Thank you very much for once again choosing Vidamar for your holidays and for sharing such a detailed review of your recent stay with us. It is a great pleasure to welcome you and your family back for the fifth year, and we are de… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewKids club was amazing. The staff great, my 4 year old enjoyed the crafts everyday and made some lovely friends. The children's pools were nice, clean and perfect for young families.
The service was slow getting food at the poolside restaurants on two days when there were weddings happening. Need a few more staff on the hotel guests especially if you are paying additionally for lunch meals (half board).
Dear Mrs. Natalie, Thank you for choosing our hotel for your stay and for sharing your experience with us. We are very pleased to receive your kind words about our kids’ club, the pools, and the dedication of our team—especially for having provided enjoyable moments for your son. Knowing that we have been able to create happy memories for families is, for us, a source of pride. We regret, however, that the service in the poolside restaurants was not as prompt as you expected on busier days due to events. We have taken note of your comment and will strengthen our staffing on such occasions to ensure that all our guests, regardless of occupancy levels, receive agile service consistent with the experience we aim to provide. We look forward to the pleasure of welcoming you back soon so you may enjoy more pleasant and relaxing moments with us. Yours sincerely, Hugo R.- Concierge
Dear Mrs. Natalie, Thank you for choosing our hotel for your stay and for sharing your experience with us. We are very pleased to receive your kind words about our kids’ club, the pools, and the dedication of our team—especially for havin… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewHonest review. This is not a 5 star hotel, 4 star. Pros Very clean rooms and hotel in general. Staff are polite and attentitive. Very nice main pool and can get a deck chair at anytime of the day. Beach is close-by and very clean. Cons For families there is no evening entertainment apart from a band. Being half board I would not expect to pay for drinks at dinner but you do and they are pricey. Even water they charged 5 euros for a 70cl bottle. Overall 4 Star hotel but not 5 Star as suggested.
Dear Mr. Aran, Thank you for choosing our hotel for your stay and for taking the time to share your honest feedback. We are pleased to know that you found our rooms and facilities to be very clean, appreciated the courtesy and attentiveness of our staff, enjoyed the main pool, and valued the proximity and cleanliness of the beach. These positive remarks mean a great deal to us. We have also taken note of your observations regarding evening entertainment, the half-board beverage policy, and pricing. While we strive to offer a service that meets our 5-star standards, we understand your perspective and will carefully review these points to identify areas for improvement. Your comments are invaluable in helping us refine the guest experience, and we hope you may consider returning so we can provide you with an even more enjoyable stay. Yours sincerely, Hugo R.- Concierge
Dear Mr. Aran, Thank you for choosing our hotel for your stay and for taking the time to share your honest feedback. We are pleased to know that you found our rooms and facilities to be very clean, appreciated the courtesy and attentivene… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewIt was clean, calm, and good location
Most of the staff were unfriendly and some were just rude
Dear Mr. Pauric, Thank you for sharing your review regarding your stay with us on July 31st, 2025. We are pleased to know that you appreciated the cleanliness, tranquility, and location of our hotel — aspects we value greatly in order to provide a pleasant stay for our guests. We are truly sorry that your impression of our team was not a positive one. Courtesy and professionalism in service are fundamental pillars of our hospitality, and your feedback will be duly shared with the relevant departments so we can reinforce our commitment to excellence in guest care. We sincerely hope to have the opportunity to welcome you again, so that you may enjoy an experience more in line with our hospitality standards. With our kindest regards, Hugo R.- Concierge
Dear Mr. Pauric, Thank you for sharing your review regarding your stay with us on July 31st, 2025. We are pleased to know that you appreciated the cleanliness, tranquility, and location of our hotel — aspects we value greatly in order to … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat resort. Really enjoyed the pool. Nice lounges. Very relaxed with family. Great beach, very nearby, and easily accessible thru a nice walk crossing the dunes. Very good quality breakfast. All fresh food. Overall, family and kids had a great experience. On arrival, staff went the extra mile to accommodate us. Outstanding.
Some minor service issues at pool restaurant. But all quickly resolved. We were very satisfied at the end. Maybe as a minimum water at the pool should be offered complimentary.
Dear Mr. Brian, Thank you kindly for taking the time to share your experience with us. We are truly pleased to know that you and your family enjoyed a relaxing holiday at our resort. It is wonderful to hear your appreciation for the pool, the lounges, and especially our privileged location near the beach, accessible by a scenic walk through the dunes. We are also delighted that our breakfast offerings met your expectations in terms of freshness and quality. Your compliments regarding the initial welcome and our team's extra efforts to ensure a smooth check-in are very much appreciated and will certainly be shared with the team. We have also taken careful note of your comments regarding the service at the poolside restaurant and your suggestion concerning complimentary water at the pool. Please rest assured that your feedback is valuable to us and will be reviewed internally, as we continuously strive to improve the experience of all our guests. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Hugo R.-Concierge
Dear Mr. Brian, Thank you kindly for taking the time to share your experience with us. We are truly pleased to know that you and your family enjoyed a relaxing holiday at our resort. It is wonderful to hear your appreciation for the pool,… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLovely breakfast selection Clean large room with spare bed plus sofa cheap to travel to neighbouring towns great pools, entertainment and kids care
Dear Ms. Priya, We sincerely thank you for your review and for taking the time to share your experience with us. It is truly rewarding to know that you appreciated our breakfast selection, the comfort and cleanliness of the rooms, as well as our facilities, such as the swimming pools and children's entertainment. Feedback like yours motivates us to continue delivering excellent service. We have taken note of your comment regarding the location and appreciate your constructive feedback. We are always striving to improve and make our guests’ stay even more enjoyable. It will be a pleasure to welcome you back soon. Kind regards, Hugo R. Concierge
Dear Ms. Priya, We sincerely thank you for your review and for taking the time to share your experience with us. It is truly rewarding to know that you appreciated our breakfast selection, the comfort and cleanliness of the rooms, as well… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe staff was incredibly helpful
Restaurant limited hours
Dear Mr. Mark, Thank you very much for your wonderful feedback and for awarding us top marks in all categories. We are delighted to hear that you enjoyed your stay and that our team was so helpful. We appreciate your comment regarding the restaurant’s limited hours and will certainly take it into consideration to improve our services. We look forward to welcoming you back soon for another memorable experience. Kind regards, Hugo R.-Concierge
Dear Mr. Mark, Thank you very much for your wonderful feedback and for awarding us top marks in all categories. We are delighted to hear that you enjoyed your stay and that our team was so helpful. We appreciate your comment regarding the… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewFacilities, kids club were great
Waiting staff definitely need more training, breakfast coffee needs changing
Dito pelo ChatGPT: Dear Mr. Marcus, Thank you very much for your feedback and for your kind words regarding our facilities and the kids' club. We have taken note of your observations concerning the service provided by the waitstaff and the breakfast experience. We regret any discomfort you may have encountered and assure you that your comments will be shared with the responsible teams so that we may continuously improve the quality of our services. We truly appreciate your input and hope to have the opportunity to welcome you again, offering an even more pleasant experience. With kind regards, Hugo R. – Concierge
Dito pelo ChatGPT: Dear Mr. Marcus, Thank you very much for your feedback and for your kind words regarding our facilities and the kids' club. We have taken note of your observations concerning the service provided by the waitstaff an… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewOur mattress felt like it was wrapped in plastic under the sheets. When we were in bed we could hear the plastic rustle which made it feel cheap and not to the level of the hotel overall. The queue for the omelettes was very long and if we wanted a fried egg we would have to join the same queue
Dito pelo ChatGPT: Dear Mr. Dominic, Thank you very much for sharing your experience and for your kind remarks regarding the hotel's location. We regret the discomfort caused by the mattress and the noise from the mentioned materials. We truly appreciate your feedback, which will be reviewed by the responsible team to help improve the quality of our accommodations. With regard to breakfast, we understand your comment about the queues and will reassess our procedures to optimize service and provide a more comfortable experience for our guests. We are grateful for your recommendation and hope to have the opportunity to welcome you again, with noticeable improvements. With kind regards, Hugo R. – Concierge
Dito pelo ChatGPT: Dear Mr. Dominic, Thank you very much for sharing your experience and for your kind remarks regarding the hotel's location. We regret the discomfort caused by the mattress and the noise from the mentioned materials.… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified review