Reviews of Convent Square Lisbon, Vignette Collection by IHG 4 stars
Rua Dom Antão de Almada, 4, Santa Maria Maior, 1100-373 Lisbon, Portugal
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast excellent. Fruit particularly good. Quiet ambience
Dearest Myra, Thank you so much for sharing your experience with us. We are delighted to hear about the important highlights of your stay. We look forward to the opportunity of welcoming you back again in the future. Kind regards, Bruno Baptista Concierge Department
Dearest Myra, Thank you so much for sharing your experience with us. We are delighted to hear about the important highlights of your stay. We look forward to the opportunity of welcoming you back again in the future. Kind regards, Br… Show more
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewLocation was great !! Staff were very helpful !!
Dearest Ms. Louise, Thank you for taking the time to write such a pleasant review after your recent stay with us. We are delighted that you enjoyed Convent Square Hotel. Please know we will be expecting your visit any time soon! Best regards, Bruno Baptista Concierge Department
Dearest Ms. Louise, Thank you for taking the time to write such a pleasant review after your recent stay with us. We are delighted that you enjoyed Convent Square Hotel. Please know we will be expecting your visit any time soon! Be… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe loved the ambiance at the hotel- the courtyard was lovely.
NA
Dear Mrs Katherine, Thank you for your kind words. We’re delighted to hear that you enjoyed the ambiance of our hotel, particularly the courtyard. It’s always a pleasure to know that our guests appreciate the atmosphere we strive to create. We hope to welcome you back again soon for another memorable stay. Warm regards, Irina Carolino Concierge Department
Dear Mrs Katherine, Thank you for your kind words. We’re delighted to hear that you enjoyed the ambiance of our hotel, particularly the courtyard. It’s always a pleasure to know that our guests appreciate the atmosphere we strive to create… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClean comfortable hotel in the heart of Lisbon. The courtyard was a lovely place to enjoy an afternoon drink.
We liked it all
Dearest Ms. Hannah, Thank you so much for sharing your experience with us. We are delighted to hear about the important highlights of your stay. We look forward to the opportunity of welcoming you back again in the future. Kind regards, Bruno Baptista Concierge Department
Dearest Ms. Hannah, Thank you so much for sharing your experience with us. We are delighted to hear about the important highlights of your stay. We look forward to the opportunity of welcoming you back again in the future. Kind rega… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, very nice design, great restaurant, great rooms
Air conditioning was too cold and could not be set above 21. When off, then it was really to hot. Orange juice for breakfast was often just bad, which is disappointing for such a hotel
Dear Mr. YannD_, Thank you for sharing your feedback with us. At the same time, we sincerely appreciate your honest comments regarding the air conditioning and the orange juice at breakfast. We understand how important temperature control is for a comfortable stay, and we're sorry that the system didn’t allow for more flexibility. Our maintenance team will be looking into this to ensure better functionality moving forward. We also regret that the quality of the orange juice fell short of expectations. This is certainly not in line with the standards we strive for, and we've passed your feedback along to our F&B team for immediate review and improvement. Thank you again for your helpful insights. We hope to have the opportunity to welcome you back soon and provide an even more seamless experience. Warm regards, Bruno Baptista Concierge Department
Dear Mr. YannD_, Thank you for sharing your feedback with us. At the same time, we sincerely appreciate your honest comments regarding the air conditioning and the orange juice at breakfast. We understand how important temperature control… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewCentral location, good size rooms, nice apartment for us as family of three, very friendly staff.
Parking is not on site but possibility to use Hotel Mundial is no problem. It‘s a 5 minute walk. Parking underground is very narrow and could be challenging for large cars/ SUVs.
Dear Mr Townend, Thank you for your thoughtful review. We’re pleased to hear that you enjoyed our central location and that the apartment was a good fit for your family of three. It's also wonderful to know that you found the rooms spacious and our team friendly. Your kind words mean a lot to us. We hope to have the opportunity to welcome you and your family again in the near future. Warm regards, Irina Carolino Concierge Department
Dear Mr Townend, Thank you for your thoughtful review. We’re pleased to hear that you enjoyed our central location and that the apartment was a good fit for your family of three. It's also wonderful to know that you found the rooms spac… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewParking access
Dear Mr Guillaume, Thank you for taking the time to share such a pleasant review after your recent stay with us. Our greatest commitment is to continue improving and evolving every day to make each stay unique. We look forward to welcoming you back soon! Best regards, Irina Carolino Concierge Department
Dear Mr Guillaume, Thank you for taking the time to share such a pleasant review after your recent stay with us. Our greatest commitment is to continue improving and evolving every day to make each stay unique. We look forward to welcoming… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewExcellent staff. The room was impeccable
A better price?
Dearest Mr. Montano, Thank you for taking the time to write such a pleasant review after your recent stay with us. We are delighted that you enjoyed Convent Square Hotel. Please know we will be expecting your visit any time soon! Kind regards, Bruno Baptista Concierge Department
Dearest Mr. Montano, Thank you for taking the time to write such a pleasant review after your recent stay with us. We are delighted that you enjoyed Convent Square Hotel. Please know we will be expecting your visit any time soon! … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewHotel architecture and fabulous restoration with lovely design touches blending through gave the hotel a lovely ambience First class service and food with staff who go beyond 100% to make your trip memorable, comfortable rooms with top class bedding and robes plus super cleanliness everywhere meant this stay was very calming. Location couldn't be more perfect, a stones throw from all forms of transport needed.
It only has a tiny plunge pool but with sauna and modern ingym.
Dearest Ms. Chamberlain, Thank you so much for taking the time and writing such an important review. There is no greater feeling than to realize we played a significant role in making your stay memorable. Please know we are happy to be your home whenever you decide to visit us again! Kind regards, Bruno Baptista Concierge Department
Dearest Ms. Chamberlain, Thank you so much for taking the time and writing such an important review. There is no greater feeling than to realize we played a significant role in making your stay memorable. Please know we are happy to b… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation, breakfast, design, staff
Swimming pool and gym should be bigger for the size of the hotel
Dearest Mr. Barnouin, Thank you very much for your comments. Our greatest commitment is to continue improving and evolving every day to make each stay unique. We look forward to welcoming you back soon! Best regards, Bruno Baptista Concierge Department
Dearest Mr. Barnouin, Thank you very much for your comments. Our greatest commitment is to continue improving and evolving every day to make each stay unique. We look forward to welcoming you back soon! Best regards, Bruno Baptista C… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewVery comfortable beds. Great location. Historical building lovely renovated.
Automated light in corridor
Dearest Ms. Sandra, Thank you so much for sharing your experience with us. We are delighted to hear about the important highlights of your stay. We look forward to the opportunity of welcoming you back again in the future. Kind regards, Bruno Baptista Concierge Department
Dearest Ms. Sandra, Thank you so much for sharing your experience with us. We are delighted to hear about the important highlights of your stay. We look forward to the opportunity of welcoming you back again in the future. Kind regar… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe Covent Square hotel is perfectly situated in the historic centre of Lisbon. At the same time it provides an absolute tranquil courtyard. Furthermore the breakfast is outstanding likewise the hospitality of the staff.
Parking at the Mundial hotel is challenging (small garage). One should consider one of the public garages nearby.
Dear Mr. Roek, Thank you very much for sharing your thoughtful review of your recent stay at Covent Square Hotel. It’s wonderful to hear that our breakfast selection and the hospitality of our team left such a positive impression. Your kind words mean a great deal to us and have been shared with the entire team, who take great pride in delivering memorable experiences. We also appreciate your feedback regarding the parking at the nearby Mundial Hotel. Indeed, parking in central Lisbon can be a bit tight, and we’re always happy to assist with recommending alternative nearby public garages that may better suit our guests’ needs. We hope to have the pleasure of welcoming you back to Covent Square Hotel on your next visit to Lisbon. Warm regards, Bruno Baptista Concierge Department
Dear Mr. Roek, Thank you very much for sharing your thoughtful review of your recent stay at Covent Square Hotel. It’s wonderful to hear that our breakfast selection and the hospitality of our team left such a positive impression. Your ki… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewHotel was great. Staff were friendly and helpful. Nice variety on breakfast buffet. Great central courtyard for drinks / nibbles. Convenient location - easy access to metro train station and easy access to meeting place for many tours. No vehicular access to front door so need to grab uber around the corner.
Only positive likes about the property
Dear Ms Juliette, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay, especially our friendly staff, breakfast buffet, and cloister. It is also great to know our location worked well for your travel plans and tours. We hope to welcome you back again soon! Best regards, Anna Pimenta Head Concierge
Dear Ms Juliette, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay, especially our friendly staff, breakfast buffet, and cloister. It is also great to know our location worked well for your travel… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGreat location
Portly run, rude staff , very disorganized and not very customer concerned..
Dear Ms. Nancy, Thank you for sharing your feedback following your recent stay at Convent Square Hotel, Vignette Collection. As the Front Office Manager, I am truly sorry to learn that your experience did not meet your expectations, particularly in regard to the service received. Please allow me to express our sincere apologies. Our team is fully committed to delivering attentive and personalised service to every guest, and we take your comments very seriously. We would greatly appreciate the opportunity to better understand the details of your experience, so we can address any shortcomings and ensure they are not repeated. We always strive to resolve any concerns during our guests’ stay, and it is truly disappointing to know we may not have had the chance to do so in your case. We value your feedback as it helps us to improve and we would like to welcome you back, Sincerely, Alexandra Duarte | Front Office Manager
Dear Ms. Nancy, Thank you for sharing your feedback following your recent stay at Convent Square Hotel, Vignette Collection. As the Front Office Manager, I am truly sorry to learn that your experience did not meet your expectations, particu… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewStaff really good, smells amazing, clean rooms Attention to detail - chocolate every night and treats on last day left in the room was lovely
Nothing
Dear Mrs. Ashleigh, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay and appreciated the little touches like the nightly chocolates and farewell treats. It is great to know our team's attention to detail made a difference. We hope to welcome you back again soon! Sincerely, Anna Pimenta Head Concierge
Dear Mrs. Ashleigh, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay and appreciated the little touches like the nightly chocolates and farewell treats. It is great to know our team's atten… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewWelcoming staff! The restaurant had exceptional service & the food was delicious.
Dear Laurie, Thank you for choosing the Convent Square Hotel for your recent stay in Lisbon. Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and food. It means a lot to our team. We hope to welcome you back again soon! Kind regards, Lucas Rozani Concierge Team
Dear Laurie, Thank you for choosing the Convent Square Hotel for your recent stay in Lisbon. Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and food. It means a lot to our team. We hope to welcom… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewAlthough in a very central location, as other guests have mentioned, you wouldn’t know it once inside. Very quiet, staff were excellent and rooms were well soundproofed from the outside and other rooms.
Strangely, the bathroom had blackout blinds, but bedroom didn’t.
Dear Mr. Tom, We are so glad you appreciated the quietness and comfort of your stay, despite our central location. Kindly note that the blackout in the rooms is provided by the traditional shutters, which ensure 100% darkness for a restful and undisturbed sleep. We hope to have the opportunity to welcome you again in the future! Sincerely, Anna Pimenta Head Concierge
Dear Mr. Tom, We are so glad you appreciated the quietness and comfort of your stay, despite our central location. Kindly note that the blackout in the rooms is provided by the traditional shutters, which ensure 100% darkness for a restfu… Show more