Reviews of Palasia Hotel 4 stars

Central location

I booked a stay at Palasia for my mum and her friends as a special treat for Mother’s Day, and hoped they would have a relaxing and enjoyable experience. Unfortunately, it was anything but that. The room was very dirty — the floor was so dirty that my aunts feet turned black just from walking around barefoot. The air in the room was extremely stuffy, making it uncomfortable to stay in. The beds were of such low quality that they slid around with the slightest movement, which made resting difficult. To make matters worse, no bellboy was available to help carry their luggage to the room. When we requested a first aid kit, it took a maintenance staff member to bring one, and the contents were labelled only in Chinese — we couldn’t understand what any of it was, even with Google Translate. The TV channels kept cutting out, and the water in the bathroom wouldn’t heat up , perhaps something was not working with the heater. For the price I paid, I expected basic standards of cleanliness, service, and comfort. What my mum and her friends experienced was not just disappointing — completely unacceptable. I cannot recommend this hotel and I urge management to seriously reconsider how they handle housekeeping, customer service, and facility maintenance. This was a Mother’s Day gift, and instead of relaxation, it caused stress and frustration.

Location is central, room is comfortable.

Food isn't great, the breakfast buffet caters only to asian palates and the hot food was cold despite being kept in a warmer. The bar closes earlier than stated hours, and God only knows where the spa was-never found it. The shower was challenging. Kept turning off and having no water randomly. The bed was hard, like sleeping on a yoga mat on the floor. Might suit some people.

The workers where really helpful. Clarisa from the front desk was outstanding: always with a smile, helping with all the arrangements.

The breakfast was too asiatic

The rooms were clean, spacious, with balconies and sea view. The staff were very helpful

Breakfast oriented mostly towards Chinese guests

Very clear and comfortable. Close to downtown with easy access to stores and restaurants. The staff went way above normal to accommodate our short stay.

Great friendly staff.

I came for vacation to wake up and enjoy leisure time to wake up and go to sleep when I wanted. The restaurant is closed after 9 AM and nothing is opening until 12. Lunchroom cafe closes 1:30 and nothing to eat if you come back from an outing after that time. No exceptions. The same for after dinner. If you arrive from the airport late at night you starve till morning. Definitely not a vacation resort.

Great staff

The restaurant is closed after breakfast, lunch and dinners. We cannot eat or order in between. There is no place to eat or drink if we are not in those time frames. The owners of the hotel should consider the fact that we arrive after 10 pm on a long flight and should have 24 hour service if some kind.

Extended check out accommodation

Very ordinary breakfast

Convenient, comfortable, alert and helpful, kind staff.

Nothing

it's closed at the town

Thing's getting weird , cause this property allowed private detect to spy it's customer.

Breakfast could have been better to cater for people with specific dietary needs.

Breakfast selection could have been better. Now much selection for westerners.