Reviews of West Plaza Hotel at Lebuu Street 4 stars
Lebuu Street, 96940 Koror, Palau

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Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewNice clean & big room
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe restaurant is excellent, and that we got meal coupons was a great bonus.
The cost to extend until departure time at 10pm was less than $20 less than a full night's rate. That was the only downside to an otherwise great stay.
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 September 2024 · Stayed in August 2024
Verified reviewI love how the Hotel was very inviting and the staff are very welcoming! It was so clean and luxurious, made ma feel at home. Met a staff named Rasco. He was Super great! helpful friendly and always happy with a smile.
None
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewTherefore, I can't say what I "liked" about West Plaza Hotel. However, I can provide you with information based on the feedback and reviews I've gathered from various sources. Here are some common points of praise about West Plaza Hotel: Location: Many guests appreciate its central location in Koror, making it convenient for exploring the city and nearby attractions. Amenities: The hotel often receives positive feedback for its on-site amenities, such as the restaurant, fitness center, and business center. Rooms: Guests often describe the rooms as comfortable and clean, with modern amenities. Staff: The hotel's staff is frequently praised for their friendliness and helpfulness.
Therefore, I can't say what I "didn't like" about West Plaza Hotel. However, I can provide you with information based on the feedback and reviews I've gathered from various sources. Some guests have mentioned the following potential drawbacks: Limited amenities: While the hotel offers basic amenities, it may not have the same level of luxury or facilities as larger resorts. Noise: Some guests have reported noise from the street or nearby establishments, especially in rooms facing the main road. Limited dining options: The on-site restaurant may have limited options or may not cater to all dietary preferences.
Reviewed: 27 November 2023 · Stayed in November 2023
Verified reviewReviewed: 24 November 2023 · Stayed in November 2023
Verified reviewReviewed: 18 June 2023 · Stayed in May 2023
Verified reviewReviewed: 22 March 2023 · Stayed in February 2023
Verified reviewRoom, friendly staff and restaurant.
Reviewed: 3 March 2023 · Stayed in February 2023
Verified reviewNeed more on menu
No towel racks, must have small microwave in rooms or one on each floor
Reviewed: 2 February 2023 · Stayed in January 2023
Verified reviewExcellent clean hotel. The staff was amazingly professional.
Reviewed: 27 January 2023 · Stayed in December 2022
Verified reviewReviewed: 12 January 2023 · Stayed in December 2022
Verified reviewReviewed: 26 October 2022 · Stayed in October 2022
Verified review