Reviews of West Plaza Malakal
P.O. Box 280, 96940 Koror, Palau

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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewGood Hotel We only stayed one night but everything was Good
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewVery friendly staff, good room service, good shower with amenities. Good value for the money
The bed wasn't really comfortable. The location was good for us to go to the nearby dive shop but it's quite far from the city center.
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewGreat breakfast location
the noise from nearby club... beds need a bit of an upgrade...
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewStaff were mostly friendly except for the elderly lady when I told them they double billed me. She offered no help.
Being double billed, it could have restricted my funds. I also found the stay very noisy both fridge and aircon kept me awake as very dated.
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe staff went out of their way for us. Big shout out to Rebecca the owner who took us to the airport when our driver let us down.
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewGreat value for 2-3 pax. Clean and comfortable. They were flexible and understanding with check in and out time. Walking distance to the major dive and tour operators.
For the price point, some basic coffee and tea sachets could be provided. Refillable water would be more environmentally friendly than bottled water.
Reviewed: 16 September 2024 · Stayed in August 2024
Verified reviewWebsite mentioned ocean view which it didn’t have! When asked to shorten we were charged a fee after much reluctance. It was right next to a bar with noisy customers coming and going.
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 27 April 2024 · Stayed in April 2024
Verified reviewThe internet was faster than the other hotel but it was not secured. There was also a limit on devices.
The rooms are a complete fire hazard. They clearly have issues with theft so they welded the balconies shut. In the event of a fire you could not escape. I'm surprised palau fire code allows this.
Reviewed: 21 April 2024 · Stayed in April 2024
Verified reviewThe location is very good and very convenient. I wasn't able to have breakfast but I'm sure it was good. Excellent customer service!!
Everything was great!!
Reviewed: 4 March 2024 · Stayed in March 2024
Verified reviewRoom spacious, employees super supportive, small market and diving centers in walking distance
poor maintenance, no restaurant open for breakfast, karaoke place right next door, One got coffee toasted bread, eggs, butter, jam on your room
Reviewed: 25 February 2024 · Stayed in February 2024
Verified reviewReviewed: 23 January 2024 · Stayed in January 2024
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 November 2023 · Stayed in November 2023
Verified reviewAll of the staff are amazing! They take pride in their job and are incredibly pleasant to deal with. Two restaurants are just steps away, and a little grocery store within walking distance
If you’re looking for a resort with a lot of amenities, this is not the place for you. No spa, no pool, not downtown, but it’s great for a couple of nights stay
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewThe accommodations were exceptionally clean and comfortable. All of the staff were so wonderful and truly cared about making sure everything was just perfect. The location had two restaraunts within steps and a grocery store all within walking distance. Or they would arrange a drive to take you wherever you wanted to go. Oh, and a Dive shop close by!
Everything was perfection!
Reviewed: 15 October 2023 · Stayed in October 2023
Verified reviewReviewed: 17 June 2023 · Stayed in June 2023
Verified reviewGreat location for my business Friendly staffres
Restaurant next door closed. Does not open until 10a.m.
Reviewed: 19 April 2023 · Stayed in April 2023
Verified reviewReviewed: 24 March 2023 · Stayed in March 2023
Verified reviewfriendly staff
Reviewed: 9 January 2023 · Stayed in January 2023
Verified review