Reviews of Carnaval Hotel Casino 5 stars
Avenidad Irrazabal 750, 6000 Encarnación, Paraguay
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Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe breakfast selection was very poor, not 5 star at all. This is meant to be a 5 star hotel and it's far from it. Our room didn't get made up the first day, the tag we left on our room door just got taken down but didn't get made up. Only 2 towels for 4 of us.
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the breakfast selection, room servicing, and towel availability. Please accept our sincerest apologies for these shortcomings. This is certainly not the standard we strive to maintain, and your comments have already been shared with the relevant departments to ensure these issues are addressed promptly. We value your input, as it helps us improve, and we truly hope you would consider giving us another opportunity to provide the 5-star experience we are known for.
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the breakfast selection, room servicing, and towel availability. Please accept our si… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe room is super comfortable and clean. The bathroom is very spacious and comfortable .
The breakfast could be better. It’s a 3 star hotel breakfast.
Thank you so much for your feedback! We're glad to hear you found the room and bathroom comfortable and clean — that means a lot to us. We appreciate your comments about the breakfast as well; we're always looking for ways to improve, and your input helps us do just that. We hope to welcome you back soon!
Thank you so much for your feedback! We're glad to hear you found the room and bathroom comfortable and clean — that means a lot to us. We appreciate your comments about the breakfast as well; we're always looking for ways to improv… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewComfortable room, good breakfast and good facilities.
A little out of the centre but the city isn’t that big
Thank you for your kind words. We're happy to hear you had a comfortable stay and enjoyed the room, breakfast, and our facilities. While we're a bit outside the city center, we're glad it was still convenient for you. We hope to welcome you back soon!
Thank you for your kind words. We're happy to hear you had a comfortable stay and enjoyed the room, breakfast, and our facilities. While we're a bit outside the city center, we're glad it was still convenient for you. We hope to… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewGeen
Not Worthy of 5 Stars Upon arrival, we received no help with our luggage. A concierge stood at the top of the stairs watching us struggle with our suitcases—he only opened the door. Later, we saw him sitting at the reception desk playing Candy Crush on his phone, which did not give a professional impression. The room is outdated and the breakfast is very basic for a 5-star hotel. Even water in the room is not complimentary. Overall, this felt more like a 3-star experience.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and will address your comments regarding the assistance with luggage and the professionalism of our staff. We also appreciate your input on the room and breakfast; we will consider your suggestions to improve our offerings. Our goal is to provide a 5-star experience, and we hope to have the opportunity to welcome you again and show you the improvements we are making.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and will address your comments regarding the assistance with luggage and the professionalism of ou… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified review- Great, very helpful and friendly staff. - Good food at the bar. - Rooms are well equipped and large! - Free parking in hotel's parking garage
- Rooms smelled slightly like people smoked a lot there a long time ago. It might have been smoker rooms many years prior, but it might have been something else that I smelled. For me this was very inconvenient, but maybe other guests don't even notice. - The gym is much too small and poorly equipped.
Thank you for sharing your experience! We’re happy to hear that you found our staff helpful and friendly, and that you enjoyed the food at the bar as well as the spacious and well-equipped rooms. We apologize for the smell in the room—it’s something we’ll look into to improve the overall guest experience. We also appreciate your feedback regarding the gym and will consider it for future improvements. Thank you again for your valuable comments, and we hope to welcome you back soon!
Thank you for sharing your experience! We’re happy to hear that you found our staff helpful and friendly, and that you enjoyed the food at the bar as well as the spacious and well-equipped rooms. We apologize for the smell in the room—it’s … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewIt was very nice
The food was not so fresh. It was very hot there so its probably hard to keep things fresh, mainly the bread and fruits
Thank you for your feedback! We’re glad to hear that you had an overall good experience and enjoyed your stay. We apologize for the issue with the food freshness, especially the bread and fruits. We understand that hot weather can make it challenging to maintain freshness, but we’ll definitely look into ways to improve in this area to ensure the best quality for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back soon!
Thank you for your feedback! We’re glad to hear that you had an overall good experience and enjoyed your stay. We apologize for the issue with the food freshness, especially the bread and fruits. We understand that hot weather can make it c… Show more
Reviewed: 1 February 2025 · Stayed in December 2024
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in December 2024
Verified reviewThe size of the room, the breakfast and the service.
N/A
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the size of the room, breakfast, and our service. We hope to welcome you back soon for another great experience!
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewGood, best in the Encarnacion town.
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewGood breakfast, fine big beds, spacious rooms, friendly staff
Rooms were noisy, gym small and outdated
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 February 2024 · Stayed in February 2024
Verified reviewReviewed: 14 December 2023 · Stayed in December 2023
Verified reviewGreat staff, comfortable
Everything excellent
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience and that our staff and comfort met your expectations. We hope to welcome you back soon for another great stay!
Reviewed: 11 December 2023 · Stayed in December 2023
Verified reviewWe loved the quiet rooms and the overall style. The shower was amazing.
The gym is lacking. Our only complaint! Trying to stay on a weights routine, but I had to skip the planned work out and run outside instead.
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 25 September 2023 · Stayed in July 2023
Verified reviewGoom room, clean and big, very comfortable bed
Windows to the road and it's noizy! And breakfast was really under my expectations, nothing from normal warm food, no service and very poor food