Reviews of Nova Hotel
El Pinal, Fraccion 18, 7000 Ciudad del Este, Paraguay
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Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewHotel charged me double than op Booking site despite me showing the proof.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified review- They slandered me and wanted to impose an unjust fine even though I didn't smoke in the room. When I refused, they threatened me and said they would file a complaint. I said I would file a counter complaint. - They didn't deliver an invoice even though I requested one - There were bugs crawling around the lobby and corridors. There were also dead cockroaches - My room hadn't been cleaned. There were hairs and used toilet paper everywhere. The room (including the bed) was filthy! - Breakfast items and forks/spoons were dirty. They served blackened (probably spoiled) eggs - The staff didn't want to talk to me at all. They didn't even have the decency to look at my face. They were indifferent and disrespectful. They either didn't answer my questions at all or gave evasive answers - Due to its location, there wasn't a single person who spoke English, the international common language. All communication had to be done via Google Translate In short, I was not satisfied at all. It was a completely disappointing hotel experience. I hope those who see this message will never choose this hotel again. I have never stayed in such a terrible and disrespectful hotel before!
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewIts a great mini resort
The bedrom needs improvement
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 December 2024 · Stayed in November 2024
Verified reviewSuper clean. comfortable rooms, great breakfast, friendly staff, safe location -- close to km6 bus stop.
I was looking forward to going to a Sauna in the morning but it was off (I think it was under maintenance).
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewVery good!
Reviewed: 20 November 2023 · Stayed in November 2023
Verified reviewReviewed: 8 September 2023 · Stayed in September 2023
Verified reviewTotally wrong booking
Booking didnt go correctly
Reviewed: 5 April 2023 · Stayed in March 2023
Verified revieweverything is good
nothing
Reviewed: 6 February 2023 · Stayed in February 2023
Verified reviewReviewed: 3 January 2023 · Stayed in January 2023
Verified reviewReviewed: 14 December 2022 · Stayed in December 2022
Verified reviewReviewed: 12 December 2022 · Stayed in September 2022
Verified reviewReviewed: 12 December 2022 · Stayed in September 2022
Verified reviewReviewed: 25 November 2022 · Stayed in November 2022
Verified reviewThe location is not great and I found that some taxi drivers supposedly couldn't find it when using the taxi apps. The room was very basic barely meeting main requirements. The breakfast was very basic with little variety. The staff didn't speak a single word of English, which makes it very hard for them to communicate with people who don't speak Spanish. When I asked if they could provide a driver for sightseeing their price was ridiculously expensive and exploitative compared to a price you'd get using a normal taxi or ordering a trip via an app. Overall, I wasn't really pleased with the quality and the deal. I don't recommend it.
Reviewed: 25 September 2022 · Stayed in September 2022
Verified reviewReviewed: 21 September 2022 · Stayed in September 2022
Verified reviewReviewed: 19 September 2022 · Stayed in August 2022
Verified reviewI felt safe and very comfortable at the hotel. Excellent customer service The staff is incredibly friendly, helpful and polite. I can recommend this hotel to anyone, family or solo traveller, on vacation or business. The place is very quiet. The restaurant is great. The pool, jacuzzi and sauna are great. I sometimes had my meals on the patio, which is a great place to eat and relax. I am so grateful to all staff.
Reviewed: 17 September 2022 · Stayed in September 2022
Verified reviewThe room was comfortable, the staff was nice. The breakfast was very complete. The water of the swimming pool was a good temperature and beautiful with a glass roof on the top floor.
The hottub seemed to loose water. And the water was tepid. There were no instructions on how to use the sauna. The firealarms seemed to have been pulled down and disconnected.
Reviewed: 9 September 2022 · Stayed in September 2022
Verified review