Reviews of La Villa Palace Hotel 2 stars

So good

Comfortable

No sleepers shoes available its necessary to keep sleeper shoes

Staffs

Place is so nice

Reception and general cleaning

Nothing caught my my attention

A 10-minute walk from Souq Waqif. Spacious, clean, and quiet room. Big refrigerator.

Smell of smoke coming from the bathroom (extractor fan)

Ilove the maintainance of the room

The room size was perfect.

Parking

Nothing

I wanted big single bed ,,they provide double bed,,we are couple,,,,need must big single bed ,,,,also bed smelling from washroom ,,,

Nice survice

Everything oky

I am extremely disappointed with the service I received upon check-in at this hotel. The guest service agent, Maureen, was extremely unprofessional and rude. Her behavior and attitude were completely unacceptable — she spoke and acted in a very disrespectful way that made me feel uncomfortable from the very beginning of my stay. I have been a regular guest at this hotel in the past, but after this experience, I truly regret my choice. A check-in experience should be welcoming and pleasant, but instead, Maureen’s behavior gave me the opposite impression. Because of her lack of professionalism, I no longer feel comfortable recommending this hotel to anyone

It is beautiful in the inside

I like the facility, and everything was on point. One thing too is that the room 702 bathroom light is not working, but I think i normal, which you can fix later, apart from that everything is ok.

The bathroom light in room 702 is not working, which makes me a little bit bored, which is normal

My favorite place of stay.

From reception to the everything is perfect 👌

Exceptional

I have always chosen this hotel in the past, but this time was completely different and very disappointing. At check-in, the Guest Service Agent Maureen was not only rude, but she also provided service in a very bad way. The way she spoke, the way she acted, and the way she handled the process were all unprofessional and unacceptable. Her service overall was very bad in different ways, which made me feel uncomfortable and unwelcome as a guest. It reached a point where I seriously considered canceling my reservation only because of her behavior and the poor service I received from her.

I have been staying at this hotel many times before, but this visit was the worst experience I’ve had. At the time of check-in, the Guest Service Agent named Maureen was extremely rude and unprofessional. Her way of talking, her attitude, and even the way she handled the check-in process were all completely unacceptable. She acted in a very bad manner in different ways, which made me feel very uncomfortable as a guest. Honestly, I wanted to cancel my reservation only because of her behavior. It is disappointing to see such poor service in a hotel that I used to recommend. After this experience, I cannot recommend it to anyone anymore.