Reviews of Treffen House Doha - Souq Waqif and next to Msheireb Metro Station 4 stars
Musheireb Street, Doha, Qatar
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe reception staff was spot on. Great !! They made the guest feel very welcome.
Could not finish the breakfast taken , hence wanted to take it to the room to eat it later, I was told I cannot take it. My question to the management, what do you do with the food in the plate that I could not take, Do you throw it away as no one is going to eat it or rather let the guest take it to the room and eat it later. Remember you can't waste food. The spread at Breakfast was very poor for a 4 star hotel. The guest have continuosly to ask for refills, and with while the food was brought from the kitchen rather than the staff refill the food during breakfast.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery bad Not clean
Every thing
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe day receptionist, The ladies, Huda, Ikram and the other 2 gave us a very warm welcome and did their best to ensure we have a comfortable stay. The Philippines lady in the Restaurant, was very helpful, jack of all trades.. running around and assisting guest ( multitasking) The security and attendants around the reception very helpful. Finally thanks to the Manager and his team for offering us a complementary shuttle service to airport. Thank you.
Would like to give a feedback on the improvement that should be taken to ensure guest give excellent feedback. 1) If coffee mate is given for coffee in the room, why is their no milk given for tea? Do you expect the guest to use coffee mate in the tea instead of milk ? When the guest ask for milk they said they will be charged..- Remember you are a 4* hotel, please be in line with other 4* hotel. 2) Breakfast options very limited and when their are many guest, the foods is not replenished, guest have to ask for it, once again a 4* hotel have well spread out breakfast buffet. ( I am comparing Treffen house hotel a 4* with other 4* hotel) 3): The furniture in the room is outdated and scratched, the TV table has marble on it , so why not be consistant and have the table dressing table bedside table also covered with marble. 4) Have more lighting brother that enhances the ambience in the room. Please note this is not a complaint, but a feed back to look as how you can improve the ambience. Don't let other guest have to give a repeat of the feedback given. Finally, choice is of the management to compare Treffen house hotel with other 4* hotel ( compare bananas with bananas, and not bananas with apples ). Please do not take any offences. Regards
Dear Iqbal, Thank you for your kind words about our team . especially Huda, Ikram, the reception ladies, restaurant staff, and security. We’re truly glad you felt welcomed and well taken care of. We also appreciate your constructive feedback. Your suggestions regarding in-room milk, breakfast variety, furniture consistency, and lighting have been noted and shared with management for improvement. Please rest assured we are committed to enhancing our services to match the standards expected of a 4-star hotel. Your feedback is not taken as a complaint, but as a helpful input for growth. We hope to welcome you again for an even better experience. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Iqbal, Thank you for your kind words about our team . especially Huda, Ikram, the reception ladies, restaurant staff, and security. We’re truly glad you felt welcomed and well taken care of. We also appreciate your constructive feedb… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGood
Nil
Dear Guest, We very much appreciate your comments regarding your stay at the Treffen House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Guest, We very much appreciate your comments regarding your stay at the Treffen House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as a… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation
Food
Dear Mohammed, We very much appreciate your comments regarding your stay at the Treffen House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Mohammed, We very much appreciate your comments regarding your stay at the Treffen House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve a… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe hotel Is in a great location, and very central! The staff were also brilliant and room was cleaned every day. The pool was also open every day and the gym. Some hotels I’ve stayed in Doha are often a bit funny with pool opening during the less busy and warmer months. I highly recommend the stay.
I wish the AC was slightly more powerful!
Dear Matthew Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our central location, attentive staff, and facilities such as the pool and gym. Your recommendation means a lot to us. We appreciate your feedback regarding t,he AC, and we’ll certainly take it into consideration as we continuously strive to improve our guest experience. We hope to welcome you back to Treffen House Hotel on your next visit to Doha! Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Matthew Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our central location, attentive staff, and facilities such as the pool and gym. Your recommendation means a lot to us. … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified review*Location is great (in the center and 50 meters from metro station) *Super friendly and helpful staff *Food and offers in the restaurat upstairs are amazing *Big and comfy bed
*Not enough light in the room *Balcony door was hard to open (it might be impossible for ladies) need to be fixed *Showet is not convenient for tall peaople (placed too low) *Internet connection slow and not stable
Dear Aliaksandr, thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you enjoyed our great location, friendly staff, comfortable beds, and the food offerings at our restaurant. Your compliments are truly appreciated. At the same time, we appreciate your honest observations regarding the lighting, balcony door, shower design, and internet connection. Please rest assured that we will forward these points to our maintenance and management teams to ensure improvements are made for the comfort of our future guests. We hope to have the opportunity to welcome you back to Treffen House Hotel and provide an even better experience. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Aliaksandr, thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you enjoyed our great location, friendly staff, comfortable beds, and the food offerings at our restaurant. Your compliments a… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewLate check in facility and staff friendly behaviour
Room.. I preferred for NON SMOKING ROOM.. but given room which have smell of smoking..
Dear Shamil, Thank you for your feedback and for highlighting the friendly behavior of our staff and the convenience of our late check-in service. We sincerely apologize for the inconvenience caused by the room not meeting your non-smoking preference. Your comfort is very important to us, and we will ensure better room allocation and air quality checks in the future. We appreciate your comments and hope to have the chance to serve you better on your next visit. Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Shamil, Thank you for your feedback and for highlighting the friendly behavior of our staff and the convenience of our late check-in service. We sincerely apologize for the inconvenience caused by the room not meeting your non-smokin… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewHousekeeping was great. Room was cleaned daily. Breakfast was good. Bottled water replaced daily. Air conditioning was good. Balcony was nice. Location of hotel was fantastic.
The pillows were not comfortable at all! The other guests were noisy (which is not really the hotels fault) but maybe soundproofing needs to be upgraded. I could hear other balcony door being slammed throughout the night. I didnt use the pool as it was windy and the hotel didn't have parasols up on the windy days. The fridge didn't work.
Dear Guest, Thank you for taking the time to share your detailed feedback! We’re glad to hear you appreciated the great location, daily housekeeping, good breakfast, and helpful amenities like air conditioning and bottled water. It’s also wonderful to know you enjoyed the balcony and found the hotel budget friendly. We sincerely apologize for the discomfort caused by the pillows, noise levels, and the non-functioning fridge. Your comments have been noted, and we will address these concerns with the relevant teams to improve soundproofing and maintenance. Your feedback about the parasols at the pool area is also helpful and will be considered moving forward. We truly value your input, and we hope to welcome you back again with an even better experience! Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Guest, Thank you for taking the time to share your detailed feedback! We’re glad to hear you appreciated the great location, daily housekeeping, good breakfast, and helpful amenities like air conditioning and bottled water. It’s also… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewThe hotel's customer service is truly exceptional. What I most loved about the hotel is its serene pool area, Good Wi-Fi Internet and beautiful wellness room, additional facilities, restaurant, and overall atmosphere.
Dear Fatma, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the serene pool area, strong Wi-Fi, and the added comfort of our wellness facilities. It's wonderful to know that the restaurant, atmosphere, and our team’s customer service made a positive impression on your stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Treffen House Hotel for another relaxing and enjoyable experience! Sincerely, Y.A.Upeksha Anjalee Guest Relations Officer
Dear Fatma, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the serene pool area, strong Wi-Fi, and the added comfort of our wellness facilities. It's wonderful to know that the restaurant, atmosphere,… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified review