تقييمات سومرست المنصورة الدوحة 4 نجمة

Dear Abdullah, Thank you so much for your kind words and for choosing to stay with us. We're truly glad to hear you enjoyed the location and found the apartment suitable for families.Our colleague. we’ll make sure to pass along your thanks,will be very happy to hear your appreciation. We also sincerely thank you for your honest feedback regarding the smell from the bathroom and the hallways. We apologize for any discomfort this may have caused during your stay. Please rest assured that we are already looking into this matter and will be adding air fresheners and improving ventilation to enhance the experience for future guests. We value your input and hope to welcome you again in the future with an even better stay! Warm regards, Guest Service Team

Dear Abdullah, Thank you so much for your kind words and for choosing to stay with us. We're truly glad to hear you enjoyed the location and found the apartment suitable for families.Our colleague. we’ll make sure to pass along your tha… عرض المزيد

Dear Valued Guest, Thank you so much for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and motivates us to continue providing the best possible service. We hope to have the pleasure of welcoming you back again soon! Warm regards, Guest Service Team

Dear Valued Guest, Thank you so much for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and motivates us to continue providing the bes… عرض المزيد

Dear Faris, Thank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that Youssef, Chaimaa, our team, and the hotel management made you feel welcomed and well taken care of during your stay. We also appreciate your feedback regarding the TV entertainment options. Your suggestion is valuable, and we will definitely consider enhancing our in-room entertainment to better serve our guests in the future. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Service Team

Dear Faris, Thank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that Youssef, Chaimaa, our team, and the hotel management made you feel welcomed and well taken care of du… عرض المزيد

Dear Hanan, Thank you so much for your kind words! We’re truly delighted to hear that Ms Chaimaa made such a positive impression. Her professionalism and warm demeanor are qualities we deeply value, and your recognition means a great deal. We look forward to welcoming you again soon! Warm regards, Guest Service Team

Dear Hanan, Thank you so much for your kind words! We’re truly delighted to hear that Ms Chaimaa made such a positive impression. Her professionalism and warm demeanor are qualities we deeply value, and your recognition means a great deal. … عرض المزيد

عزيزي عبد الهادي، شكرًا لك على تخصيص وقتك لمشاركة ملاحظاتك. نعتذر بصدق عن أي إزعاج قد واجهته خلال إقامتك. نحن نسعى جاهدين للحفاظ على بيئة مريحة وممتعة لجميع ضيوفنا. وبخصوص الرسوم المتعلقة بالأشخاص الإضافيين، فإننا نوضح سياستنا بشكل صريح أثناء الحجز: عندما يتجاوز عدد الأشخاص ما هو مذكور في قسيمة الحجز عند تسجيل الوصول، يتم تطبيق رسوم إضافية. تساعدنا هذه الرسوم في تغطية التسهيلات والخدمات الإضافية المقدمة. وفيما يتعلق بتفتيش التأمين وبقع العصير، يقوم فريق التدبير المنزلي لدينا بفحص الشقق بعناية لضمان أن يجد الضيوف القادمون كل شيء نظيفًا ومرتبًا. نحن نأسف إذا تسبب ذلك في أي إزعاج، ولكن هذه الإجراءات ضرورية للحفاظ على معاييرنا العالية. نحن نقدر تعليقاتك الصادقة، فهي تساعدنا في تحسين خدماتنا. ونأمل أن تتاح لنا الفرصة لاستقبالك أنت وعائلتك مرة أخرى وتقديم تجربة أفضل. مع أطيب التحيات، فريق خدمة الضيوف

عزيزي عبد الهادي، شكرًا لك على تخصيص وقتك لمشاركة ملاحظاتك. نعتذر بصدق عن أي إزعاج قد واجهته خلال إقامتك. نحن نسعى جاهدين للحفاظ على بيئة مريحة وممتعة لجميع ضيوفنا. وبخصوص الرسوم المتعلقة بالأشخاص الإضافيين، فإننا نوضح سياستنا بشكل صريح أ… عرض المزيد

عزيزي محمد، نشكرك على تخصيص وقتك لمشاركة ملاحظاتك معنا، وعلى تمديد إقامتك معنا لليلتين إضافيتين. نعتذر بصدق عن الإزعاج الذي واجهته خلال إقامتك معنا. نحن ندرك تمامًا أهمية الخصوصية والتواصل الواضح، خاصةً بالنسبة للعائلات، ونأسف لعدم التعامل مع الموقف بالسلاسة والاحترام المطلوبين. وللتوضيح، وكجزء من بروتوكولات السلامة والأمن لدينا، قد يقوم فريقنا بتفقد الغرف التي يبدو أنها لا تزال مشغولة بعد وقت تسجيل المغادرة المحدد، خاصة في حال تعذر التواصل مع الضيف المسجل. وفي مثل هذه الحالات – وفقط في حال عدم وجود علامة "عدم الإزعاج" – قد يشمل ذلك قرع جرس الباب أو الاتصال بالشقة. ومع ذلك، نحن نتفق تمامًا على أن هذه الإجراءات يجب أن تُنفذ دائمًا بأقصى درجات الاحترام والحرص، مع إعطاء راحة الضيف و سلامته أولوية قصوى. ولتجنب حدوث أي أخطاء بخصوص الحجوزات المستقبلية، نرجو من جميع الضيوف التأكد من أن قسيمة الحجز تتضمن الاسم الكامل كما هو موضح في جواز السفر، ومطابق لما هو مسجل في نظامنا. وقد تم بالفعل مشاركة ملاحظاتك مع الفريق المعني للعمل على تحسين طريقة التعامل مع مثل هذه الحالات مستقبلاً. وفيما يتعلق بتسجيل المغادرة المتأخر، فإننا نسعى دائمًا لتلبية هذه الطلبات حسب توفر الغرف، لكن في بعض الأحيان نضطر إلى الالتزام بوقت تسجيل المغادرة الرسمي في تمام الساعة 12:00 ظهرًا، لضمان تجهيز الوحدات للضيوف القادمين في الوقت المناسب. مرة أخرى، نشكرك جزيل الشكر على ملاحظاتك، فهي تساهم في تحسين خدماتنا وتعزيز تجربة الإقامة لضيوفنا. مع أطيب التحيات، فريق خدمة النزلاء

عزيزي محمد، نشكرك على تخصيص وقتك لمشاركة ملاحظاتك معنا، وعلى تمديد إقامتك معنا لليلتين إضافيتين. نعتذر بصدق عن الإزعاج الذي واجهته خلال إقامتك معنا. نحن ندرك تمامًا أهمية الخصوصية والتواصل الواضح، خاصةً بالنسبة للعائلات، ونأسف لعدم التعام… عرض المزيد

Dear Abdullah, Thank you so much for sharing your positive experience with us! We’re thrilled to hear that you were pleased with the professional reception by Ms. Chaimaa and the quick check-in process. It’s great to know that you found the apartment clean, the hotel services up to standard, and our facilities, like the gym, pool, and parking ,convenient for your stay. We are also happy that our location was ideal for your needs, making your visit even more enjoyable. Your feedback is incredibly valuable to us, and we’ll be sure to pass along your kind words to our team. We look forward to welcoming you back soon! Warm regards, Guest Service Team

Dear Abdullah, Thank you so much for sharing your positive experience with us! We’re thrilled to hear that you were pleased with the professional reception by Ms. Chaimaa and the quick check-in process. It’s great to know that you found t… عرض المزيد

Dear Asma, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconvenience you faced, especially regarding the bathroom conditions. Your comments have been shared with our team, and we are already working on improvements to ensure a cleaner and more pleasant environment for all our guests. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future. Warm regards, Guest Service Team

Dear Asma, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconvenience you faced, especially regarding the bathroom conditions. Y… عرض المزيد

Dear Khdier Hazza Alotibi, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. Ihab will be especially pleased to know he made such a great impression. We'll be sure to share your feedback with him. We look forward to welcoming you back again soon! Warm Regards, Guest Service Team

Dear Khdier Hazza Alotibi, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. Ihab will be especially pleased to know he made such a great impression. We'll be sure to s… عرض المزيد

Dear Abdulrahman, Thank you for your kind words! We're truly grateful for your recognition of our team's morals and commitment to distinguished service. We take great pride in upholding strong values and delivering the highest level of care to our customers. Your feedback means a lot to us! Warm regards, Guest Service Team

Dear Abdulrahman, Thank you for your kind words! We're truly grateful for your recognition of our team's morals and commitment to distinguished service. We take great pride in upholding strong values and delivering the highest leve… عرض المزيد

Dear Sami, Thank you for your feedback and for bringing this to our attention. We appreciate your note regarding the closet setup. Your comments about the lack of shelves and limited drawer space are valuable, and we’ll certainly take them into consideration as we look for ways to improve the comfort and convenience of our space. We hope to welcome you again and provide an even better experience in the future. Kind regards, Guest Service Team

Dear Sami, Thank you for your feedback and for bringing this to our attention. We appreciate your note regarding the closet setup. Your comments about the lack of shelves and limited drawer space are valuable, and we’ll certainly take them… عرض المزيد

Dear Sultan, Thank you so much for your kind words! We're thrilled to hear that everything was beautiful and that you had a great experience. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Guest Service Team

Dear Sultan, Thank you so much for your kind words! We're thrilled to hear that everything was beautiful and that you had a great experience. We truly appreciate your support and look forward to welcoming you back again soon! Warm reg… عرض المزيد