very convient

Stayed in August 2025

Very clean and very comfortable

Stayed in August 2025

Price

Convenient

Stayed in August 2025

Newer hairdryer needed. Wall dryer was quite outdated and partially broken. Outlet in bathroom needed or at least an outlet at a mirror available for styling tool. Maybe a better tea/coffee maker. For the price point I kind of expected a Nespresso type machine in room.

Location was excellent. Made the long layover much more relaxed.

Stayed in August 2025

Room was a bit noisy and it was not so easy to set the air conditioner so the room would have fresh air but not be freezing.

Very friendly and helpful staff. Full points for the staff.

Stayed in August 2025

The airport announcement can still be heard in the room which makes sleeping a bit difficult

Stayed in June 2025

the lights are way to bright. the temperature does not raise above 21 degrees

Stayed in August 2025

Quite a queue at check in, so we waited a while. Maybe separate the queue into pre booked and those hoping to book

Great location, room was lovely

Stayed in July 2025

The hotel is quite a long walk from gate lounges in the C area but this can be avoided by taking the very efficient, regular shuttle train linking the upper level of gate C13 to gate lounge C1, a short walk from the hotel entrance. The entrance to the lift lobby to the hotel, located to the left of the Hermès boutique, would benefit from more prominent overhead signage to attract attention of tired travellers more easily. A dimmer switch in the main bathroom area would be great for tired eyes. However these are all minor quibbles.

Quiet, resful, private room with very comfortable big king bed, very well-appointed for comfort and safety. Online facility for communicating ETA to hotel, allowing for flexible arrival and departure hours. Excellent service at reception: courteous, prompt, professional, helpful and discreet. All reception staff have excellent English and provide prompt responses to online queries. Easy access to nearby Al Mourjan business lounge, also on level 3. We have booked this hotel several times now. ideal for a refreshing and regenerating stopover on a long-haul flight. Particularly appreciated the noise-proofing, sliding wooden window privacy shutters, low lighting option, kettle with tea and coffee, bottled water, iron and ironing board, safety lock on door, bidet in toilet area and magnifying mirror in bathroom.

Stayed in August 2025

Nothing

Close by to gate

Stayed in August 2025

It was great

Convenient on a long layover

Stayed in August 2025

It was comfortable and very convenient

Stayed in July 2025

Very comfortable beds to rest in between flights.

Stayed in August 2025

Absolutely nothing to say - all was exceptional

The stay at Onyx was exceptional and exceeded all expectations! Such amazing architecture, interior design, so comfortable, quiet, cosy, and the pool and the SPA were an absolute treat. But most importantly, the STAFF were absolutely outstanding. I would like to personally acknowledge Altamash, who greeted us in the room and was incredibly kind and helpful; Charity from Kenya who works at the SPA facilities - Charity went absolutely above and beyond making sure we have everything we need, leading us around, and looked after us so kindly. Michelle at the Spa reception was outstanding and not only super kind and sweet, but also went above and beyond helping us communicate with each other when male and female members of our family went to the separate SPA locations. And last but not least Dimple was so lovely and helpful in the morning when we were checking out, giving extra airport tips. Thank you so much for your kindness and care, we felt absolutely spoilt and already cannot wait to stay with you again.

Stayed in August 2025

Nothing to dislike!

Inside the airport, no need to go through immigration. Rooms are spacious and very clean! Staff were super friendly.

Stayed in August 2025

Convenience

Stayed in August 2025

Thanks. All was excellent

Stayed in August 2025

It was quite expensive for the time we stayed there. However I guess that's to be expected because of the location.

The location was excellent. The staff were great, particularly Altermash who checked us in (hope I have the name correct). He was pleasant, polite and professional.

Stayed in August 2025

The hotel is mainly used for some quite hours of sleep and unfortunately it is a little noisy as people continue to arrive an go and you hear them in the corridor and also the room does not get very dark so an eye mask and some earplug are necessary.

The hotel is very useful for some layover hours as it is in the transfer / gate section. The check in was quick and the personnel is nice, even offering a wake up call. The room was spacious, bed was very comfortable and you get complimentary water. Overall a great stay to recharge after a long flight before the next!

Stayed in August 2025

Veru good

Stayed in August 2025

The price

Clean and comfortable

Stayed in August 2025

We found out after we had booked that you can stay there for free if your layover is over 8 hours. Ours was 11 hours and although I tried to get reimbursed, was denied.....that could have been better.

Very nice airport and hotel. Customer service was excellent. Room was immaculate. Will stay there again.

Stayed in July 2025

My son said he thought all was great staff very helpful.

I booked this hotel for my son and granddaughter as they had a 10 hr transit time. They said it was excellent and staff were exceptional.

Stayed in August 2025

Had a little trouble finding it as tucked away. Instructions were good but better signage at airport would have helped.

Fantastic bed, great quiet room, welcoming staff.

Stayed in August 2025