Reviews of The Ritz-Carlton, Doha 5 stars
P.O. Box 23400, Doha, Qatar
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewLast minute decision to relocate from a hotel which was a little too far out of Doha for our convenience. Wow! What an absolute pleasure it was to arrive at the Ritz-Carlton Doha and walk into its beautiful spacious and air conditioned lobby greeted warmly by the extremely attentive staff. On a very hot Qatar day it was just what we needed. We were shown to our room that had been upgraded. Gorgeous, spacious and with a large window and small balcony with lovely views. An excellent bathroom completed by accommodation. We would thoroughly recommend the Ritz-Carlton at Doha.
Dear Paula Thank you for sharing your experience following your recent stay at The Ritz-Carlton, Doha. It is wonderful to know that our spacious, air-conditioned lobby and the warm welcome from our attentive ladies and gentlemen provided a refreshing start to your stay, especially on a hot day. We’re also pleased that you enjoyed your upgraded room and its lovely views, as well as the amenities provided. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back for another exceptional stay in the future. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Paula Thank you for sharing your experience following your recent stay at The Ritz-Carlton, Doha. It is wonderful to know that our spacious, air-conditioned lobby and the warm welcome from our attentive ladies and gentlemen provided … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything, kind team, we enjoyed our stay and that the room setup, sea view, its was special touches made our experience more memorable. Hali from guest relation team was very kind and helpful and was happy to assist us with any arrangements that necessary to make our stay pleasant.
Nothing at all
Dear Isa, Thank you for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and that the room setup, sea view, and thoughtful touches made your visit memorable. It’s especially heartening to know that our ladies and gentlemen provided kind and helpful assistance throughout your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back to The Ritz-Carlton, Doha in the near future. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Isa, Thank you for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and that the room setup, sea view, and thoughtful touches made your visit memorable. It’s especially hearte… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified review- Conditioned swimming pool in summer heat of doha - outstanding breakfast
Nothing
Dear Nizar, Thank you for your kind feedback. We are delighted to know that you enjoyed the comfort of our conditioned swimming pool during Doha’s summer heat, as well as the outstanding breakfast experience. Your appreciation means a great deal to us and motivates our ladies and gentlemen to continue delivering excellence. We look forward to welcoming you again soon. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Nizar, Thank you for your kind feedback. We are delighted to know that you enjoyed the comfort of our conditioned swimming pool during Doha’s summer heat, as well as the outstanding breakfast experience. Your appreciation means a grea… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe facilities and the staff
Have requested for a special birthday set up to surprise my wife . But only 5 balloons scattered on the floor and birthday card on the table. Not special at all :(
Dear Garry, Thank you for sharing your feedback regarding the birthday setup arranged for your wife. I sincerely apologize that the experience did not meet your expectations, especially given the special occasion. We understand how important these moments are, and it’s disappointing to hear that the setup fell short of what was requested. Please be assured that we take your comments seriously and will review this with our team to ensure better coordination and delivery in the future. Your satisfaction is very important to us, and we truly regret any inconvenience caused. If there is anything we can do to make it up to you or assist further, please don’t hesitate to let us know. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Garry, Thank you for sharing your feedback regarding the birthday setup arranged for your wife. I sincerely apologize that the experience did not meet your expectations, especially given the special occasion. We understand how importa… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI have a complaint about some of the staff’s attitudes towards me, which I really hope it gets resolved and not repeated with other guests in future … Unfortunately, I got treated so badly by the staff, especially the security guard outside, who insisted that I put my bag in the machine even after I told him that I had a device related to my work and I made it clear to him that I am not comfortable with putting it, then he saw a Bag that said “candles” in my hand and he tried to stop me at the front door and not let me proceed to my room, and he treated me badly and almost violated my personal space, even after I apologized about not knowing the policy and promised him I won’t use the candles throughout my stay, “sorry but he didn’t deserve the apology and the promise” because unfortunately, he kept me in his head and told the other staff about me, “although I am an owner of a room for 3 nights and I paid around 2000 riyals for it”, then when I proceeded to my room and didn’t answer him, 2 of the hotel staff followed me right to the room and even when I had my DND button on, they followed me to the room and kept calling my room’s door phone and knocking on the door and asking me to come out just to give them the candles so that they can keep it with them with the front door security until I got out, which I finally agreed to do so that I can be able to sit calmly and get some rest .. In conclusion, unfortunately they made a big mess out of a very small issue and ruined my last day and made me feel uncomfortable and sad just because of this …
Dear Batoul01, Thank you for taking the time to share your experience with us. We deeply regret to hear about the discomfort and distress you encountered during your stay, and we sincerely apologize for the behavior you described. At The Ritz-Carlton, Doha, we are committed to providing every guest with a respectful, welcoming, and dignified experience. It is concerning to learn that your interaction with our team. Please be assured that your feedback has been taken very seriously and is being reviewed internally to ensure that such incidents are not repeated. We would also like to take this opportunity to clarify that, for the safety and comfort of all our guests, candles are not permitted within guest rooms or hotel premises. While we understand this may not have been clear at the time, we regret that the communication around this policy was not handled with the discretion and courtesy you deserved. We are especially sorry that this incident disrupted your final day and left you feeling uncomfortable. Your experience does not reflect the level of care we aim to provide, and we are committed to ensuring that such situations are addressed with greater sensitivity in the future. We value your feedback and hope to have the opportunity to welcome you again, so we may restore your trust and deliver the exceptional hospitality you rightfully expect. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Batoul01, Thank you for taking the time to share your experience with us. We deeply regret to hear about the discomfort and distress you encountered during your stay, and we sincerely apologize for the behavior you described. At The … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewExcellent staff and welcoming! Service recovery they know how to do it!
I wish they had coolers near the beach in this hot summer
Dear Saranya, Thank you for taking the time to share your experience with us. We are truly pleased to hear your kind words about our staff and the welcoming atmosphere you encountered during your stay. It is especially rewarding to know that our team’s commitment to service recovery was evident and contributed positively to your visit. We also appreciate your thoughtful suggestion regarding the availability of coolers near the beach area. Your feedback is invaluable, and we will certainly take it into consideration as we continue to enhance our guest experience—particularly during the warmer months. It was a pleasure to have you with us, and we look forward to welcoming you back to The Ritz-Carlton, Doha for another memorable stay. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Saranya, Thank you for taking the time to share your experience with us. We are truly pleased to hear your kind words about our staff and the welcoming atmosphere you encountered during your stay. It is especially rewarding to know th… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean and big rooms!
I recently stayed at your hotel and would like to share some honest feedback. Unfortunately, my experience did not meet the expectations I had for a property of your reputation. While the hotel itself is impressive in size and design, the overall atmosphere felt empty and uninspiring. There were many staff members present, yet very little proactive engagement. I was rarely approached or informed about what the hotel offers, which left me feeling disconnected and unsure of how to make the most of my stay. In terms of activities, there was very little to do. Aside from the pool which seemed more suited for children there were no clear options or guidance on available experiences. It felt like being in a large, elegant space with no direction, and no one to help navigate it. The experience reminded me of an old-school hotel with a beautiful setting but lacking the warmth, communication, and energy that make a stay memorable. I hope this feedback helps improve the guest experience going forward.
Dear Sofiane, Thank you for taking the time to share your honest feedback following your recent stay at The Ritz-Carlton, Doha. While we are pleased to hear your appreciation for the cleanliness and spaciousness of our rooms, we are truly sorry to learn that your overall experience did not meet your expectations. We deeply regret that the atmosphere felt uninspiring and that our team did not engage with you as proactively as we strive to. Your comments regarding the lack of guidance and communication are taken seriously, and we will be reviewing our guest engagement practices to ensure that every visitor feels informed, connected, and cared for throughout their stay. We also appreciate your observations regarding the availability of activities and the suitability of our pool area. Your feedback is invaluable in helping us enhance the vibrancy and warmth of our guest experience, and we are committed to making meaningful improvements. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards and personalized service we are known for. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Sofiane, Thank you for taking the time to share your honest feedback following your recent stay at The Ritz-Carlton, Doha. While we are pleased to hear your appreciation for the cleanliness and spaciousness of our rooms, we are truly… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBest place to celebrate your birthday, the staff insanely made me feel welcomed at every moment
Dear Saad, Thank you for choosing to celebrate your special day with us at The Ritz-Carlton, Doha. We are truly honored to have been part of such a meaningful occasion and delighted to hear that our Ladies and Gentlemen made you feel genuinely welcomed throughout your stay. Creating memorable experiences is at the heart of what we do, and knowing that we contributed to a joyful and unforgettable birthday celebration brings us great pride. We look forward to welcoming you back again soon—whether for another celebration or a relaxing getaway. It would be our pleasure to make your next visit just as special. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Saad, Thank you for choosing to celebrate your special day with us at The Ritz-Carlton, Doha. We are truly honored to have been part of such a meaningful occasion and delighted to hear that our Ladies and Gentlemen made you feel genui… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFantastic staff/waiters/hosts
Did ask for an upgrade and was willing to pay, disappointed to be told that because it was booked through booking.com there was no option.
Dear Anonymous, Thank you for sharing your experience with us. We are truly pleased to hear your kind words regarding our ladies and gentlemen. It is always rewarding to know that our team’s dedication to service made a positive impression during your stay. We sincerely regret to learn of your disappointment regarding the upgrade request. While we strive to accommodate all guest preferences, certain booking channels may have limitations that affect upgrade eligibility. That said, your feedback is important to us, and we will certainly review this internally to ensure greater clarity and flexibility wherever possible. We hope to have the opportunity to welcome you back in the near future and provide an even more seamless and personalized experience. Please do not hesitate to contact us directly for any future reservations—we would be delighted to assist you. Warmest regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Anonymous, Thank you for sharing your experience with us. We are truly pleased to hear your kind words regarding our ladies and gentlemen. It is always rewarding to know that our team’s dedication to service made a positive impression … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing hotel what makes this is the staff who are amazing professional and always eager to help. Rooms are massive, pool area is nice and clean. The food is plentyful.
Hotel in some areas is abit dated.
Dear Nadim, Thank you for taking the time to share your feedback. We are truly delighted to hear that you had an enjoyable stay and that our ladies and gentlemen professionalism and dedication left a lasting impression. Your kind words about the spacious rooms, clean pool area, and plentiful food are greatly appreciated. We also value your constructive comment regarding certain areas of the hotel appearing a bit dated. Please rest assured that we are continuously working on improvements to enhance the overall guest experience. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Nadim, Thank you for taking the time to share your feedback. We are truly delighted to hear that you had an enjoyable stay and that our ladies and gentlemen professionalism and dedication left a lasting impression. Your kind words abo… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewAbsolutely private and beautiful staff was incredibly kind and help fio felt like a princess and went back 3 Times - very good price / offer compared to other 5*
Nothing would have loved to stay more
Dear Arianna, Thank you sincerely for your kind words and for sharing your experience with us. We are truly delighted to hear that you found the atmosphere absolutely private and beautiful, and that our ladies and gentlemen made you feel so warmly welcomed. We are honored that you chose to return three times and appreciated the value of our offerings compared to other five-star establishments. Your feedback is incredibly meaningful, and we only wish we could have made your stay even longer and more memorable. We look forward to welcoming you back again soon. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Arianna, Thank you sincerely for your kind words and for sharing your experience with us. We are truly delighted to hear that you found the atmosphere absolutely private and beautiful, and that our ladies and gentlemen made you feel s… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Luxurious feel. Terrific food for breakfast buffet and dinner via room service. Handled special event details well
Nothing
Dear Edmund, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the luxurious ambiance, the friendliness of our ladies and gentlemen, and the quality of our culinary offerings. It’s especially rewarding to know that our team was able to support your special event with care and attention to detail. Your kind words mean a great deal to us, and we’re truly grateful for the opportunity to have hosted you. We look forward to welcoming you back for another exceptional experience. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Edmund, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the luxurious ambiance, the friendliness of our ladies and gentlemen, and the quality of our culinary offerings. It’s especially rewarding to kno… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBest service I ever experienced. Family friendly. Surprise for anniversary. super clean
nothing
Dear Andrea, Thank you for your kind and thoughtful feedback. We are truly honored to know that you consider our service the best you’ve ever experienced. It brings us great joy to hear that you found our environment family-friendly, appreciated the surprise for your anniversary, and enjoyed the cleanliness and comfort of our facilities. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have made your stay memorable. We look forward to welcoming you back again soon. Kind regards, Oana Popa Director of Quality The Ritz-Carlton, Doha
Dear Andrea, Thank you for your kind and thoughtful feedback. We are truly honored to know that you consider our service the best you’ve ever experienced. It brings us great joy to hear that you found our environment family-friendly, appre… Show more