The level of service knowing it is supposedly a 5 star. This is therefore an overpriced product.

The location

Stayed in August 2025

The restaurant menu is quite restricted in terms of varieties

Great location and calm

Stayed in July 2025

Everything was perfect for us.

The swimming pool, the tranquility offered by the room and staff to fulfill our wishes and the breakfast with a lot of choices and good quality.

Stayed in January 2025

Think breakfast should be included for the price.

Rooms and pool are great

Stayed in January 2025

Not enough pool beds or spaces to enjoy the pool area. Some evenings no where to sit for bar drinks.

Lovely location, close to the beach and the local beach shacks

Stayed in January 2025

Property seemed a bit rusty. A lot of work has been done during our stay through which it was not possible to use everything officially offered. All in all nice hotel but not 5star level anymore.

Amazing location, nice idea of facility

Stayed in November 2024

The service in the Bay and restaurant was very slow. They needed more staff, especially to claim 5 star status. We were left waiting a long time for drinks while one waitress was rushed off her feet trying to deal with everyone same at dinner. There seemed to be too few staff to deliver the service expected.

Nice hotel with a great pool and sea view. Reception staff were great.

Stayed in August 2024

maintenanace of property

room, pool situation excellent

Stayed in August 2024

Pas de restauration possible!!!

Stayed in August 2023

When we checked in was around 6.30pm, and they said no restaurant was open at the hotel and room service only can offer sandwiches, it was only 6.30pm on a Wednesday I didn't understand this. Prior to coming I requested airport collection or contact number for local drivers who can collect us, they said its a service they do not provide, this was also bad for a 5 star hotel.

The staff was extremely friendly, I was so happy with each one of them I interacted with

Stayed in August 2023

Gym facilities are not enough

Spa area and massage was nice

Stayed in January 2023

Lovely views from the pool deck! We we on honeymoon and they upgraded us to a see view room which was an amazing surprise! Great views and friendly staff!

Stayed in September 2022

Amenities

Beds were comfortable.

Stayed in April 2025

Everything was very good

Absolutely amazing Everything was tops Best hotel stay ever

Stayed in March 2025

To really explore you need a car so I suggest hiring on. For a 5 star would be nice for hotel to recommend places to go to or car hire as they don’t offer airport pick up for free

Luxurious, clean, professional. The hotel is great. The location is good but would recommend hiring a car to get around Reunion island. It will be cheaper and better to get around. The food was good and the most patient and friendly staff.

Stayed in January 2025

Restaurant food the buffet A 5 star hotel but food quality no good

Pool room cleanliness

Stayed in January 2025

Drilling during the day and right in front of where breakfast was served so clouds of dust blew in to the dining area making people cough.

Location. Some friendly staff. Clean.

Stayed in November 2024

First we arrived on the airport and called the hotel to arrange a taxi for us. But apparently the staff didn't speak English. They gave us a number. but the request was to arrange a taxi for us. ( keep in mind it's a 5 star hotel) After our second call they arranged a local taxi, he was really nice and during our stay he was our go to taxi for everywhere. When we arrived, the check in was a bit to long, we were hungry and wanted to go asap to the room to drop our stuff and go to the restaurant. On arriving the restaurant we were kindly noticed that is was closing. Instead of a good evening or welcome.( except the girl working there that evening was kind to us) Menu was really small with a few items on it. So it was our first and last diner in the hotel. After we had breakfast we start to realizing that the hotel is not located on the beach as stated on booking.com, there is a busy road to cross. So we regretted for booking this hotel. After a nice day around the island, we returned to the hotel and wanted to watch a movie, but every channel is in French except for the BBC1.. Then we thought, we have a smart tv as stated on their own website. BUT, it is not usable seen the hotelapp running on the tv.. Basic items in room not present in the room only upon request. Water kettle and a iron. but other useless items they have available in the room. No concierge service. No multilanguage staff. No heated pool. I know it's nice to have 5 stars, but if it's the bare minimum.. It's better to be a good 4 star hotel than a muah 5 star. So my pro tip: check your information web wide, adjust as needed and reconsider basic room amenities ( kettle). Enlarge restaurant menu, don't try to be Michelin star restaurant, if you don't have a second option available due renovation. And last important thing, if someone ask for a beer, don't promote a beer from Madagascar, but a local one in a matching glass.

The room was quiet and clean. But a few things i want to mention that's not correct

Stayed in August 2024

No USB plug in the bedroom. Hotel generally neglected (broken signage, disfunctional lights, old chairs that should have been replaced 10 years ago) Cats roaming through the restaurant Dance music playing in the restaurant when the average age of the guest was about 45

The welcome. The gardens. Fantastic breakfast

Stayed in July 2024

Cusine.

Enviroment and hotel service.Excellent breakfasts.

Stayed in May 2024

Nice hotel with spacious parking and swimming pool. the hotel is close to the beach and has a number of beach restaurants in close vicinity. The room is big and very comfortable. The breakfast is excellent with a lot of choice.

Stayed in May 2024

Faults in room, and horrible service at breakfast, no staff to assist, limited selection on food, and no refill when food is finished.

Not at all what I expected from a 5 star. Shower was leaking, aircon broken, phone in room broken, only one English channel on TV. Very little staff available and no one to assist. Breakfast horrible, no service at all.

Stayed in October 2023

The food: the meat and fish were not fresh (frozen products) and there was no gluten free and milk free products at breakfast (only soya milk and gluten free buns of very poor quality) although we had sent request messages in advance- we had to go to grocery stores and purchase what we needed. The service at the reception desk: it seems there is a high staff turnover The Spa services: besides massages, there was only a jacuzzi and a sauna

The swimming pool and the sea view (lagoon) The fitness room

Stayed in September 2023

Everything was perfect and the staff was so friendly. Extremely clean rooms and restaurant, the swimming pool area is very well maintained, staff pays attention to details and to your comfort with discretion. The location is ideal, the breakfast is awesome

Stayed in May 2023