Reviews of Akoya Hotel & Spa 5 stars
6 Impasse Les Goélands, 97434 Saint-Gilles les Bains, Reunion
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Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location
The level of service knowing it is supposedly a 5 star. This is therefore an overpriced product.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat location and calm
The restaurant menu is quite restricted in terms of varieties
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewBeds were comfortable.
Amenities
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found our beds comfortable. However, we are sorry to learn that other aspects of your stay did not meet your expectations. We take your comments regarding the breakfast setup and the bar closure seriously, and we will review these areas to ensure a better experience for future guests. Your input regarding the amenities is also appreciated, and we will work on improving these aspects as well. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Best regards, AKOYA HOTEL & SPA
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found our beds comfortable. However, we are sorry to learn that other aspects of your stay did not meet your expectations. We take your comments reg… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewAbsolutely amazing Everything was tops Best hotel stay ever
Everything was very good
Dear Guest, Thank you so much for your fantastic feedback! We are thrilled to hear that you had such an amazing experience with us. Your words truly motivate us to continue providing the best possible service and to ensure every guest feels right at home. We are delighted that everything exceeded your expectations, and we hope to welcome you back for another unforgettable stay in the future. Thank you once again for choosing us! Best regards, AKOYA HOTEL & SPA
Dear Guest, Thank you so much for your fantastic feedback! We are thrilled to hear that you had such an amazing experience with us. Your words truly motivate us to continue providing the best possible service and to ensure every guest fee… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe swimming pool, the tranquility offered by the room and staff to fulfill our wishes and the breakfast with a lot of choices and good quality.
Everything was perfect for us.
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewRooms and pool are great
Think breakfast should be included for the price.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewLuxurious, clean, professional. The hotel is great. The location is good but would recommend hiring a car to get around Reunion island. It will be cheaper and better to get around. The food was good and the most patient and friendly staff.
To really explore you need a car so I suggest hiring on. For a 5 star would be nice for hotel to recommend places to go to or car hire as they don’t offer airport pick up for free
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewPool room cleanliness
Restaurant food the buffet A 5 star hotel but food quality no good
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewLovely location, close to the beach and the local beach shacks
Not enough pool beds or spaces to enjoy the pool area. Some evenings no where to sit for bar drinks.
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewAmazing location, nice idea of facility
Property seemed a bit rusty. A lot of work has been done during our stay through which it was not possible to use everything officially offered. All in all nice hotel but not 5star level anymore.
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewLocation. Some friendly staff. Clean.
Drilling during the day and right in front of where breakfast was served so clouds of dust blew in to the dining area making people cough.
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewThe room was quiet and clean. But a few things i want to mention that's not correct
First we arrived on the airport and called the hotel to arrange a taxi for us. But apparently the staff didn't speak English. They gave us a number. but the request was to arrange a taxi for us. ( keep in mind it's a 5 star hotel) After our second call they arranged a local taxi, he was really nice and during our stay he was our go to taxi for everywhere. When we arrived, the check in was a bit to long, we were hungry and wanted to go asap to the room to drop our stuff and go to the restaurant. On arriving the restaurant we were kindly noticed that is was closing. Instead of a good evening or welcome.( except the girl working there that evening was kind to us) Menu was really small with a few items on it. So it was our first and last diner in the hotel. After we had breakfast we start to realizing that the hotel is not located on the beach as stated on booking.com, there is a busy road to cross. So we regretted for booking this hotel. After a nice day around the island, we returned to the hotel and wanted to watch a movie, but every channel is in French except for the BBC1.. Then we thought, we have a smart tv as stated on their own website. BUT, it is not usable seen the hotelapp running on the tv.. Basic items in room not present in the room only upon request. Water kettle and a iron. but other useless items they have available in the room. No concierge service. No multilanguage staff. No heated pool. I know it's nice to have 5 stars, but if it's the bare minimum.. It's better to be a good 4 star hotel than a muah 5 star. So my pro tip: check your information web wide, adjust as needed and reconsider basic room amenities ( kettle). Enlarge restaurant menu, don't try to be Michelin star restaurant, if you don't have a second option available due renovation. And last important thing, if someone ask for a beer, don't promote a beer from Madagascar, but a local one in a matching glass.
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewNice hotel with a great pool and sea view. Reception staff were great.
The service in the Bay and restaurant was very slow. They needed more staff, especially to claim 5 star status. We were left waiting a long time for drinks while one waitress was rushed off her feet trying to deal with everyone same at dinner. There seemed to be too few staff to deliver the service expected.
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewroom, pool situation excellent
maintenanace of property