7.8

Reviews of L'Étoile Bleue - plein centre de Saint-Gilles avec vue imprenable

4 Rue du Saint-Alexis, 97434 Saint-Gilles les Bains, Reunion

  • Isabella

    Reviewed: 1 June 2023 · Stayed in May 2023

    Verified review

    The view from the terrasse was amazing, also the extraordinary concept of the two levels of the appartment as an architectural feature was really cool. The appartment was very stylish and decorated with love for details in a very tasteful manner. The appartment is situated directly in the city centre, everything is closeby (beach, dive centre, restaurants, tourist office just below) only for a larger grocery store you need to drive a little while.

    The key management was horribly done. Booking already offers a safe money transfer, but this landlord needed an extra safety level, by asking a separate company to organise the deposit transfer. I got loaded with the same message the days before about that my staying soon starts, and somewhere in the middle of these messages was a request for the deposit transfer. So we drove 8min. (by car) from the flat to the adress to get the keys to stand in front of many key locks, and I had to call this company, only to be let known, that the deposit was not payed. Well in the end all went well, but it was very confusing to get to this lock code. There is definately need for action! Also I do not understand why one has to drive so far to get the keys, why not lock it in the house? You get a code to get inside the building and then you need to use the keys. For the return of the keys you have to drive back to those lockers. What if you are traveling without a car? The buses do not drive that frequent. We found it unnecessarily complicated. Another thing which was a real trouble in the entire building it seems were those loads of ants! (Even a graffity about ants downstairs tells about the problem in this building). We realised later these tiny creatures are to be found everywhere also in grocery stores, but not in this amount as it was in this flat. In every room (bathrooms, livingroom, bedrooms but mostly in the kitchen). We could not leave any food anywhere open. It was disgusting. And the last things that needs improvement was the kitchen, I mean if I offer an equiped kitchen, Please also add at least some things to really wash and dry the dishes and also make sure the sink does not mold. The black spots did not recently occure! Again disgusting!

    Property response:

    Dear Isabella, Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed the stunning view from the terrace and appreciated the unique architectural design of our two-level apartment. It's wonderful to know that you found the apartment stylishly decorated with attention to detail. We apologize for any inconvenience you experienced with the key management process. We understand your frustration and will review our procedures to ensure a smoother and more straightforward experience for our guests. Your input is valuable in helping us improve. Regarding the issue with ants, we apologize for the inconvenience caused. We have taken note of your concerns and will address this matter with our pest control team to ensure a more comfortable stay for our guests in the future. In terms of the kitchen amenities, we appreciate your feedback and will take it into consideration for future enhancements. We strive to provide a fully equipped kitchen and will ensure that adequate dishwashing and drying facilities are available. Thank you for choosing our property, and we hope you had an enjoyable stay despite the mentioned issues. We would love the opportunity to host you again and provide you with an even better experience. Please don't hesitate to reach out to us for any future bookings or inquiries. The Keylodge Team

    Dear Isabella, Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed the stunning view from the terrace and appreciated the unique architectural design of our two-level apartment. It's wonderful to k… Show more

    L'Étoile Bleue - plein centre de Saint-Gilles avec vue imprenable
    15 June 2023
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