Reviews of Le Laurier
10 Rue du Grand Hôtel, 97434 Saint-Gilles les Bains, Reunion
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Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewThe appartment was modern and well equipped for the size. It had a fantastic balcony with sea view, and was clean. The location was great, close to the bus stop, restaurants, and the beach of Boucan Canot.
The arrangements for checkin were confusing, as the information provided in advance did not match with later communications. Eventually we managed to get the keys at the time of our arrival.
Hello Iwona, Thank you very much for your comment and for taking the time to share your experience. We are delighted that you enjoyed the apartment, the balcony with sea view, as well as the ideal location close to amenities. I'm sorry for the confusion regarding check-in arrangements. You had indeed asked to arrive late and I had accepted, mea culpa I had not recorded this information. I apologize for that. For late arrivals, I usually try to offer a convenient solution by allowing guests to collect keys near my home. However, as you arrived by bus this was not possible. This is why I came personally to welcome you and transport you from the bus stop to the apartment. Throughout your stay, I made sure as usual that everything went well for you. I am sorry that this was not enough to meet your expectations. Your comments are valuable and will allow me to improve my services in the future. Thank you again for your stay and your constructive feedback.
Hello Iwona, Thank you very much for your comment and for taking the time to share your experience. We are delighted that you enjoyed the apartment, the balcony with sea view, as well as the ideal location close to amenities. I'm sorr… Show more