Reviews of Les Mosalas - 2 et 3 étoiles - pieds dans l'eau - Lagon de Saint-Leu
2 Rue du Lagon, 97436 Saint-Leu, Reunion
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Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewThe location and the facilities, the view
The place is not same pictures. Almost all outdoor got rusted. The keybox is complicated for a first time. The first door from picture is of no use. We waited outside for a long time. Not easy
Reviewed: 26 July 2023 · Stayed in July 2023
Verified reviewGood location
The whole experience is a rip off. They took a EUR500 deposit prior to my check-in. There were multiple tiny things broken in the appartment: garbage bin, a bidet hose etc. It was obviously long time broken, as piece of the broken hose was simply hanging on a hook right next to the thing. When a maintenance lady came to change garbage bags, I showed those defects to her. She thanked me for this... but later they charged me 80 EUR for those defects that had been there before my stay. I am sure they do this on purpose, a total scam
Dear Oleh, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your satisfaction is our priority, and we take all comments seriously. Regarding the deposit, please rest assured that it is a standard procedure to ensure the care of our properties. As for the maintenance issues you mentioned, we apologize for any oversight on our part. Our team works diligently to maintain our accommodations to the highest standards. We truly appreciate your attention to detail and bringing these matters to our attention. Rest assured, we have addressed the situation to prevent any recurrence. We hope you'll give us another chance to exceed your expectations and provide you with a seamless and enjoyable experience during your next visit to the beautiful island of Réunion. The Keylodge Team
Dear Oleh, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your satisfaction is our priority, and we take all comments seriously. Regarding the deposit, please rest assured… Show more