8.2

Reviews of Latitude 21 3 stars

196, Chemin Summer, 97434 Saint-Gilles les Bains, Reunion

  • Stefanie

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Beautiful location, great views, heated pool, very close to St Gilles center. Nice rooms and specious balcony.

    Some kind of air conditining/boiler in the main building was running the whole night, which was very loud. Smoking on balconies should be prohibited. Our neighbours smoked frequently and our room smelled like an ashtray within seconds. Pot hole in the access road needs to be fixed. What bothered us the most was the unhygienic breakfast conditions caused by a group of sparrows very aggressively searching for food. They were sitting on the tables, chair, and the counters, where they pooped on everything. Chair cushions and food covers on the table are covered in bird poop. Sparrows were eating from the spoons for the scrambled eggs. The hotel said there's nothing they could do. I disagree, as house sparrows are an invasive species and not protected. They transmit diseases, and this conditions are simply uncceptable for a hotel.

    Property response:

    Good afternoon Thank you for your feedback. We are delighted that you enjoyed your stay despite the problems you have faced. However, we are surprised and regret that you did not report the air conditioning and cigarettes smell issues to the reception during your stay. We could have quickly found a solution and changed your room if necessary. We understand that this may have disturbed you. However, smoking is not prohibited on balconies. Nevertheless, we encourage our guests to be mindful of their neighbors' comfort. Please also note that a receptionist is on site 24 hours a day to assist you in case of any issues. The road was damaged by our neighbors during their building work and will be repaired very soon. Finally, regarding the sparrows, their presence is a natural part of the environment and they are very common throughout the island. We understand that this may have been uncomfortable and we do our best to maintain the grounds regularly to limit any inconvenience. Best regards, Michel TANG

    Good afternoon Thank you for your feedback. We are delighted that you enjoyed your stay despite the problems you have faced. However, we are surprised and regret that you did not report the air conditioning and cigarettes smell issues to … Show more

    Latitude 21
    22 August 2025
  • Gaetan

    Reviewed: 31 January 2025 · Stayed in January 2025

    Verified review
  • Peter

    Reviewed: 1 January 2025 · Stayed in October 2024

    Verified review
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  • Howard

    Reviewed: 9 December 2024 · Stayed in November 2024

    Verified review
  • Laura

    Reviewed: 28 October 2024 · Stayed in October 2024

    Verified review
  • 7.0 Good
    Karl

    Reviewed: 19 October 2024 · Stayed in October 2024

    Verified review

    The staff was incredibly helpful and nice. The restaurant was extremely good. If you don’t stay at this hotel, I would still advise eating once at La Parenthèse.

    The room was small and right next to the bar and reception. The towels were all either ripped or with holes in them. Never been to a hotel that would offer this.

    Property response:

    Good evening, we thank you for your message. We are delighted that you enjoyed our hotel. We are sorry about the towels. Your comment has been reported to the accommodation service. We hope to be able to welcome you next time.

    Latitude 21
    22 October 2024
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  • Łukasz

    Reviewed: 7 October 2024 · Stayed in October 2024

    Verified review

    Room was really spacious with insanely comfortable bed. It was just hard to get up in the morning, however everytime super relaxed. Apartment was clean, and has been cleaned every time. Breakfast was good, but without lot of choices, with decent coffee. Once we had chance to try out dinner - that was amazing experience. Food that we had never tried before, served in the way of 5* restaurants. Brilliant. Staff was really kind and communicative in English. Good access to L'Hermiage, Cap Noire and other beautiful areas of west side of island.

    Pro/con at the same time, open restaurant gives nice landscape of ocean view, but at the same time opens for birds, and that brings troubles, they were everywhere, gladly breakfast could have been protected with bird covers but it happened that chairs were freshly pooped or we found fresh poop around food. Variety of choices for breakfast is a bit poor, we spent 5 nights, 5 breakfast the same things. Currently access road is shared with construction site, sometimes takes moment to get into hotel as well as out, and parking lot is smaller than amount of rooms, thus if you come late you need to make parking yoga.

    Property response:

    Hello, thank you for your great comment. We are delighted that you had a great time with us. We will share your positive experience with all the teams. However we are very sorry about the birds at breakfast. Please do not hesitate to inform the staff on site who will do their best to satisfy you. Concerning the construction work, our neighbors are currently working on the site. We have no control over any inconvenience the work may caused. We are also anxious that the work will be finished. Hope to see you again in our hotel. Latitude 21 Team

    Hello, thank you for your great comment. We are delighted that you had a great time with us. We will share your positive experience with all the teams. However we are very sorry about the birds at breakfast. Please do not hesitate to infor… Show more

    Latitude 21
    10 October 2024
  • Giovanni

    Reviewed: 30 September 2024 · Stayed in September 2024

    Verified review
  • Lorenzo

    Reviewed: 26 September 2024 · Stayed in September 2024

    Verified review

    The pool but no direct acces even we had the balcony what was front pool, otherwise the lady at the reception was very gentle

    We ask for two plates and two forks the eat our noodles and watch a movie and they refuse to give us by saying the manager of the hotel restaurant didn’t want… I’ve been everywhere around the world and this problem never appear to be, I will make the manager thanks some lessons about managing hospitality facilities

    Property response:

    Good morning, Thank you for your feedback. We are pleased you enjoyed the pool. We are very sorry about the mishap you have met. Indeed, you asked for plates, cutlery and glasses in the middle of the service around 8pm. Unfortunately, our restaurant team was unable to accommodate you and gave preference to restaurant guests dining that evening. Please note that eating inside the room is not recommended to avoid attracting pests to the establishment. We ask our customers to make their requests to the restaurant before opening hours in advance. Hope to see you again in our hotel despite that inconvenience. Michel - Premier de réception

    Good morning, Thank you for your feedback. We are pleased you enjoyed the pool. We are very sorry about the mishap you have met. Indeed, you asked for plates, cutlery and glasses in the middle of the service around 8pm. Unfortunately, our … Show more

    Latitude 21
    31 December 2024
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  • Johan

    Reviewed: 13 September 2024 · Stayed in August 2024

    Verified review

    Food was excellent. Very friendly staff.

    Property response:

    Thank you very much for your comment and glad you enjoyed our catering.

    Latitude 21
    22 September 2024
  • Yara

    Reviewed: 11 July 2024 · Stayed in June 2024

    Verified review
  • Bence

    Reviewed: 28 June 2024 · Stayed in June 2024

    Verified review

    Breakfast was very repetitive and the variety was small.

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  • Jade

    Reviewed: 19 June 2024 · Stayed in April 2024

    Verified review
  • Werner

    Reviewed: 17 June 2024 · Stayed in June 2024

    Verified review
  • 7.0 Good
    Augarde

    Reviewed: 16 May 2024 · Stayed in May 2024

    Verified review

    Nice location, nice staff and restaurant

    The rooms are a little bit small, and the bed is rather small for 2 people.

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  • Scorpio1211

    Reviewed: 6 May 2024 · Stayed in May 2024

    Verified review

    The place is beautiful and well maintained, the staff are very friendly Breakfast is ok

    There was no place in the room especially in the bathroom to put anything except a small table

  • 7.0 Good
    Furrutter

    Reviewed: 19 February 2024 · Stayed in February 2024

    Verified review
  • Joan

    Reviewed: 26 January 2024 · Stayed in November 2023

    Verified review

    A lovely hotel in a fabulous setting. Our room was impeccable, and we had a relaxing time at the pool. Breakfast was great, with incredible views down to the coast, and you really get a feeling of being in paradise: the hotel has great plantlife, and there is also an abundance of beautiful birds in the garden. The staff were very kind, and also very helpful with any questions about local attractions.

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  • Warren

    Reviewed: 31 August 2023 · Stayed in August 2023

    Verified review
  • Andrea

    Reviewed: 31 August 2023 · Stayed in August 2023

    Verified review

    Nice pool (which we had all to ourselves). Very good food in the restaurant. Friendly staff.

    You are a bit further out so you have to drive to get to restaurants etc. Hotel restaurant is very upscale so you may not want to eat there every day. Breakfast not included and will cost 15 euro pp, which is overpriced. Restaurant menus in French only. They give dishes funny names making it hard to translate with Google Lens or translate. Staff unable to really translate either.

  • Aija

    Reviewed: 23 August 2023 · Stayed in August 2023

    Verified review
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  • Hubert

    Reviewed: 5 June 2023 · Stayed in June 2023

    Verified review
  • Christine

    Reviewed: 17 May 2023 · Stayed in May 2023

    Verified review
  • Sarah

    Reviewed: 28 April 2023 · Stayed in April 2023

    Verified review

    Warm welcome by helpful and friendly staff at the reception. Clean bedroom with large balcony (table and chairs) overlooking the pool and beautiful surrounding countryside : plantations, mountains and sea.

    nothing

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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