Reviews of Hotel Le Cilaos 4 stars
40E Chemin des Trois Mares, 97413 Cilaos, Reunion

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Reviewed: 10 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 March 2025 · Stayed in January 2025
Verified reviewA very pleasant and calm hotel, with a beautiful setting surrounded by mountains. The room assigned to us had some issues with the Wi-Fi connection, and the staff was very helpful, immediately offering us an upgrade to a different (and better) room. The breakfast was great and the pool was perfect for relaxing at the end of the day. Recommended!
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Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewlocation. manager in the restaurant wss excellent.
needs a relax area out front to buy drinks and enjoy the view. maybe light lunch should be available a la carte
Reviewed: 8 October 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewpoliteness of the staff
place looks little old
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 March 2024 · Stayed in March 2024
Verified reviewWe reserved a standard room and got a free upgrade. The room was spacious, bright, came with tea/coffee facilities, TV, shower and separate toilet. Very comfortable. Apart from that we liked the swimming pool and the view from the breakfast room. The hotel offers many other amenities such as a very cozy lounge with pool table. The staff was very friendly and there were many exciting hiking trails within walking range. A very nice place.
The wifi signal in our room could have been better. Breakfast was okay but not very special. However we traveled during low season and I had the impression that it could be richer with more guests in the hotel.
Reviewed: 12 March 2024 · Stayed in March 2024
Verified reviewVery kind staff. Nice view.
Fairly remote. Ageing hotel.
Reviewed: 14 December 2023 · Stayed in November 2023
Verified reviewReviewed: 28 November 2023 · Stayed in November 2023
Verified reviewReviewed: 11 November 2023 · Stayed in November 2023
Verified reviewAmazing dinner ! Really delicious. Super nice stuff at hotel.
Bit old fashioned but as for the town of Cilaos very ok ! Just look for a price as I would not pay it as 4 star hotel.
Reviewed: 11 November 2023 · Stayed in November 2023
Verified reviewReviewed: 7 November 2023 · Stayed in November 2023
Verified reviewReviewed: 30 September 2023 · Stayed in September 2023
Verified reviewReviewed: 25 September 2023 · Stayed in September 2023
Verified reviewReviewed: 30 June 2023 · Stayed in June 2023
Verified reviewCorrect
Reviewed: 9 June 2023 · Stayed in June 2023
Verified reviewReviewed: 5 March 2023 · Stayed in March 2023
Verified reviewThe hotel positions itself as a 4 star but it's not even a proper or provide comfortable room. Excessively expensive for the quality of breakfast or room. Definitely not recommended. look like the hotel is not for international travelers but for people who want a stay over to avoid the drive.
Reviewed: 29 January 2023 · Stayed in January 2023
Verified reviewVery nice place with good views. pleasant swimming pool and comfortable and spacious room.
The buffet dinner was not very good and breakfast so-so.
Reviewed: 23 January 2023 · Stayed in January 2023
Verified reviewReviewed: 2 December 2022 · Stayed in October 2022
Verified reviewReviewed: 31 October 2022 · Stayed in October 2022
Verified review