Reviews of Hôtel Les Créoles 3 stars
43 Avenue de Bourbon, 97434 Saint-Gilles les Bains, Reunion
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Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewHotel located close to the beach, a few minutes from the shopping center, quiet area, well connected to the highway. Hotel staff very nice, helpful and professional
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 March 2024 · Stayed in March 2024
Verified reviewAccording to the price, the breakfast was not that great
The poor Internet connection from the room, it’s hard to work
Reviewed: 22 December 2023 · Stayed in December 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewReviewed: 24 August 2023 · Stayed in August 2023
Verified reviewThe location, the pool and the staff
Reviewed: 10 July 2023 · Stayed in July 2023
Verified reviewReviewed: 14 April 2023 · Stayed in April 2023
Verified reviewReviewed: 12 April 2023 · Stayed in April 2023
Verified reviewThe hotel is in a good location. Nearby restaurants that are good - casa cosi, ipanema cafe, etc.
The breakfast was disappointing. 1 or 2 staff spoke English and we didn't enjoy the first 2 days of our stay. After that, there was one lady at the reception who was helpful and arranged local site seeing trips for us. The cleaning of the rooms happened after 3 days of stay. The cleanliness level of rooms and bathrooms was sub-standard. The extra bed provided in our room (for my daughter) was awful. We had taken a bus to a nearby beach and asked the hotel staff for the bus-stop, etc. We found out after reaching the beach that the last bus returning to the hotel was at 5.30 and we had missed it. Luckily, we found some friends at the beach who dropped us back. The hotel could have informed us about bus timings, local restaurants, etc. The restaurant at the hotel does not function at night. The water pressure in the bathroom is not great. The bathroom has one liquid soap. We bought all our toiletries from the nearby Carrefour super market. For non-French speaking guess, I suggest you can look for alternative accommodation.
Dear Vardhini, Thank you for choosing our hotel for your stay in Saint Gilles Les Bains and for taking the time to give us a feedback regarding your stay. We are pleased to read that you have enjoyed the area of the hotel and that you have appreciated the restaurants nearby. Regarding your comment on the breakfast, we are sorry that you have not enjoyed it. We try to give some choices to our guests : hot and cold dishes, sweet and savory choice in order to please most of our guests' tastes. The first nights of your reservation were booked through a travel agent, we are quite surprised that they did not inform you prior to your arrival about the specific information for the Hôtel Les Créoles. As the fact that we do not serve dinner at the hotel but we give our guests the chance to order from outside or we can recommend them some restaurants nearby when they come at the reception to ask us. Moreover, we do have some recommandations on the room directory. Also, our housekeeping team do not go to the rooms to clean everyday, they used to come every three nights, this has been changed to two nights. This is an information available on our website, on Booking.com and that we communicate to all our travel agency partners. However, following your comment on the sub-standard level of cleanliness of the room and the bathroom, we have communicated it to our team so that they will pay attention on it. Usually, when guests reserve with a travel agent, they have with the agent a meeting upon their arrival so they can receive all the informations about the area. However, at the reception desk, we are also here to assist our guests when needed. We are sorry to read that you have not enjoyed your stay with us. We hope that you still be willing to visit our beautiful island for a next trip. With kind regards,
Dear Vardhini, Thank you for choosing our hotel for your stay in Saint Gilles Les Bains and for taking the time to give us a feedback regarding your stay. We are pleased to read that you have enjoyed the area of the hotel and that you have … Show more
Reviewed: 8 April 2023 · Stayed in April 2023
Verified reviewRustic and pretty. Located close to the beach, bars and restaurants. There is a carrefour at some easy walking distance. Staff were very helpful and lovely people. Overall the place is clean. Rooms are nested in a garden filled with trees and flowers
No room service daily. But they did clean the room once during our 5day stay and staff would provide you additional towels upon request. Parking in hotel backyard is 7euros per day but there is a bare land next to hotel for free parking Breakfast is 17euros per person additional fee, better get breakfast outside hotel. Bodywash was like a diluted dish soap solution. Mattress was too soft, my brother's back problem came back on the second day.
Dear Aveesha, Thank you for choosing our hotel for your stay in Saint Gilles Les Bains and for taking the time to provide us a feedback regarding it. We are very happy to read that you have enjoyed your time spent in our hotel and in the area nearby Les Créoles. As you highlighted it, we are quite close to the beach, a shopping area and the harbour which is very convenient for our guests, they can access those areas by walk. As you mention, our housekeepers do not clean the rooms every day. This information is mentionned on Booking.com and on our website. However, following our guest's requests, we can change the towels more often if needed. For the breakfast at 16€ per adult, it is served on a buffet and we try to offer a diversified choice so that every one can enjoy it according to their own taste : sweet and savory choice, hot and cold dishes. And as it served on a buffet, our guests can help themselves if they want. We hope that we will have the pleasure to welcome you back in a not too distant future. With kind regards, Hôtel Les Créoles Team
Dear Aveesha, Thank you for choosing our hotel for your stay in Saint Gilles Les Bains and for taking the time to provide us a feedback regarding it. We are very happy to read that you have enjoyed your time spent in our hotel and in the ar… Show more
Reviewed: 13 December 2022 · Stayed in December 2022
Verified reviewReviewed: 13 December 2022 · Stayed in December 2022
Verified reviewBeautiful complex with nice outdoor amenities and a big swimming pool. Location is close to the beach and to restaurants.
No possible parking at arrival and access to reception. Private parking is available for customers but is too complicated to use. We were at the third floor with no elevators and narrow stairs which is not friendly at all especially to deal with luggages. Room was average and rather needing serious refresh.
Dear Georges S., Thank you for your comment for your recent 2 nights stay in our Hotel. And especially for the 10/10 for the Creoles team !!! We know that the parking acces is not easy for the moment, we hope that in january it will be OK for our guests, it depends on our neighbors (it's their parking door). The room you occupied had a water damage in october. We've already done the repairs. Thanks for your comment, we are going to check it again because, as we had to break and change the shower, we may have other impacts weeks later that appear. We hope that you enjoyed your stay in Reunion Island and we hope we will welcome you next time. Best Regards, the Créoles Team
Dear Georges S., Thank you for your comment for your recent 2 nights stay in our Hotel. And especially for the 10/10 for the Creoles team !!! We know that the parking acces is not easy for the moment, we hope that in january it will be … Show more
Reviewed: 4 September 2022 · Stayed in September 2022
Verified reviewNice, Quiet hotel. Just an easy walk to the fishing harbor and town with lots of bars and restaurants around. The beach is 5 mns walk.
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