Opiniones del Hôtel Les Créoles 3 estrellas

Dear Abdon, Thank you for choosing our hotel for your second stay in Saint Gilles Les Bains and for taking the time to give us your feedback about it. Regarding the deposit, this is requested from all of our customers and is clearly indicated on our website as well as on Booking.com. It is regrettable that you did not see it there. This deposit, as indicated upon arrival, is not cashed, is returned to the customer upon departure and is independent of the room settlement. By no means, this is meant to be disrespectful to our guests. Regarding the breakfast, we are an open space, so birds sometimes come to the snack bar. The team tries to chase them away, but since it is not an enclosed space, it is difficult to all get them to leave. This is a point you already raised during your previous stay with us. It is a shame for the team to have to endure such a bad note when we understood that the source of your frustration was that we could not change your colleague's reservation ourselves since it had been made via Booking.com. Our front desk team had taken the time to explain to you how to make the change on this site. Also, we thought that exceptionally giving you access to the swimming pool before its opening hours would allow you to make the most of your stay, obviously this was not the case and we are sorry for that. We hope that for your next stay in Saint Gilles Les Bains you will find a hotel that will meet your expectations better so that you can fully enjoy your time spent on our beautiful Reunion Island. Have a nice day! Hotel Les Créoles Team

Dear Abdon, Thank you for choosing our hotel for your second stay in Saint Gilles Les Bains and for taking the time to give us your feedback about it. Regarding the deposit, this is requested from all of our customers and is clearly indicat… Mostrar más