Reviews of Hotel Balkan 4 stars
2 Prizrenska, Stari Grad, 11000 Belgrade, Serbia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewExcellent
Nothing
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect Staff really polite and helpful The room includes most necessary items even though it’s small for someone with large luggage Renovated looks good
Was not the cleanest. The room carpet was dirty (like all hotel carpets to be fair). And the decorative pillows were stained with food, obviously are not being cleaned or changed. Also breakfast was really bad. Quality wise it was horrible. I think they save the leftovers and serve them again the next day. There were some tiny flies in cheese plate too.
Dear Zoe, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location, polite staff, and the thoughtful amenities in the room. It's great to know that the recent renovations left a positive impression as well. We’re truly sorry to hear that certain aspects of your stay did not meet expectations. Cleanliness is a top priority for us, and we sincerely apologize for the condition of the carpet and decorative pillows. Your comments have been shared with our housekeeping team to ensure better attention to these details moving forward. We also regret that our breakfast did not meet your standards. Please be assured that we follow strict food safety and hygiene guidelines, and your concerns about food quality and presentation are being taken seriously. We will be reviewing our procedures with the kitchen team to prevent any recurrence. We appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you again and provide a better experience in the future. Team Hotel Balkan
Dear Zoe, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location, polite staff, and the thoughtful amenities in the room. It's great to know that the recent reno… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewComfy bed, clean
Poor shower pressure Cleaners make noise with doors slamming every morning, disrupting sleep. In the room, you can only eat and drink from the mini bar or room service and the tap water is atrocious
Dear Milada, Thank you for taking the time to share your feedback. While we're glad to hear you found the bed comfortable and the room clean, we're truly sorry that other aspects of your stay did not meet expectations. We apologize for the inconvenience caused by the shower pressure and noise in the mornings, your comments have been shared with our housekeeping team to ensure quieter service in guest areas. We also regret any frustration caused by our in-room dining policy and the quality of the tap water. We're currently reviewing these areas to improve the overall guest experience. Your feedback is valuable, and we hope you'll consider giving us another chance in the future to provide a more restful and satisfying stay. Team Hotel Balkan
Dear Milada, Thank you for taking the time to share your feedback. While we're glad to hear you found the bed comfortable and the room clean, we're truly sorry that other aspects of your stay did not meet expectations. We apologize … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe facilities were very nice and the breakfast too. The location was superb! in the center of the city, walking distance to many city higlights
The room was bit too small, if you are travelling light it shouldn't be a problem I guess. I was with just a carry on luggagge and it barely fit into the room.
Dear Claudio, Thank you so much for your feedback! We're glad to hear you enjoyed our facilities, breakfast, and especially the central location, it's always a plus to be within walking distance of the city's main attractions. We appreciate your note about the room size as well. While our rooms are designed to be compact and efficient, we understand that space can feel limited, even with light luggage. Your comments help us improve, and we hope to welcome you back again soon! Team Hotel Balkan
Dear Claudio, Thank you so much for your feedback! We're glad to hear you enjoyed our facilities, breakfast, and especially the central location, it's always a plus to be within walking distance of the city's main attractions. … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood breakfast, good location
Was asked to pay a 100 euro deposit when I showed up at the hotel, additional to paying for the actual rooms. This was not clearly advertised before booking. Have yet to receive a refund of that deposit in spite of asking twice. Very questionable practice and could possibly be seen as dishonest. Will probably not be staying there again.
Dear, thank you for your review. We are glad that you liked the breakfast and the location of the hotel. When booking, it is indicated that a deposit is required. You also received confirmation that your deposit was returned, and our staff instructed you to contact your bank if it was not credited to your account. Kind regards, Hotel Balkan Team
Dear, thank you for your review. We are glad that you liked the breakfast and the location of the hotel. When booking, it is indicated that a deposit is required. You also received confirmation that your deposit was returned, and our staff… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location. Nice interior. Good food and drink. The personnel are friendly and helpful. Very comfortable bed. Quiet and calmed in general.
No complement water. There was no coffee in the room — it will be great to provide at least a stick of coffee. Bath robes — nice to have for a better experience.
Dear Aleksandr, Thank you so much for your thoughtful feedback! We are delighted to hear that you enjoyed our location, interior, food and drinks, and that our team made a positive impression. It is great to know you found the bed comfortable and the atmosphere calm and relaxing. We also appreciate your suggestions regarding complimentary water, in-room coffee, and bathrobes. Guest feedback is invaluable in helping us improve, and we will certainly take your comments into consideration as we continue to enhance the experience for our guests. We hope to welcome you back soon! Team Hotel Balkan
Dear Aleksandr, Thank you so much for your thoughtful feedback! We are delighted to hear that you enjoyed our location, interior, food and drinks, and that our team made a positive impression. It is great to know you found the bed comfortab… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAlthough there was a bit of a confusion about the room given to us, the staff went all the way to correct it. The location of the hotel is great.We had a great view.Well designed rooms with very comfortable bed, very clean.
The spa center
Dear Nikola, Thank you for your thoughtful feedback! We're glad to hear you enjoyed the location, the beautiful view, and the comfort and cleanliness of your room, it’s great to know the design and bed made a positive impression. We apologize again for the initial room mix-up, but we're happy our team could resolve it quickly for you. Also, thank you for mentioning the spa center, if there’s any specific feedback you’d like to share about it, we would love to hear more. We hope to welcome you back again soon! Team Hotel Balkan
Dear Nikola, Thank you for your thoughtful feedback! We're glad to hear you enjoyed the location, the beautiful view, and the comfort and cleanliness of your room, it’s great to know the design and bed made a positive impression. We ap… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! Amazing hotel.
Dear Mila, Thank you so much for your kind words! We're delighted to hear that everything was perfect during your stay and that you enjoyed your time at our hotel. It means a lot to our team to know their efforts made a difference. We hope to welcome you back again very soon! Team Hotel Balkan
Dear Mila, Thank you so much for your kind words! We're delighted to hear that everything was perfect during your stay and that you enjoyed your time at our hotel. It means a lot to our team to know their efforts made a difference. We h… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewDear Vadim, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you had an unpleasant experience regarding the deposit. Please know that we take such matters seriously, and any charges for damages are based on documented findings by our housekeeping and maintenance teams. However, if you feel there has been a misunderstanding or error, we would appreciate the opportunity to review the case with you directly. We invite you to contact us at your contact info or hotel email, so we can look into this further and work toward a resolution. Team Hotel Balkan Your satisfaction is important to us, and we hope to be able to address your concerns.
Dear Vadim, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you had an unpleasant experience regarding the deposit. Please know that we take such matters seriously, and any charges for damages are b… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe perfect hotel to stay for family vacations as you have everything nearby and all the comforts you need! We asked for an extra bed for our 2,5 years old kid and they gave as a two-room apartment that was super comfortable. Everything clean and breakfast amazing!
Dear Eva, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had an excellent stay with us at Balkan Hotel. It's great to know that the two-room apartment met your needs and that your little one was comfortable too. We’re especially glad you enjoyed the cleanliness and our breakfast offerings—our team works hard to make sure every guest feels at home. We truly appreciate your kind words and hope to welcome you and your family back again soon for another great stay! Team Hotel Balkan
Dear Eva, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had an excellent stay with us at Balkan Hotel. It's great to know that the two-room apartment met your needs and that your little… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation is good
AC isn’t cool enough for a suite room in which we suffered for couple of nights at 24 degrees centigrade
Dear Vigyan, Thank you for taking the time to share your feedback. While we’re pleased to hear that you appreciated our convenient location, we’re truly sorry to learn that other aspects of your stay fell short of expectations. We understand your concerns regarding the condition of the building and the air conditioning in your suite. Please accept our sincere apologies for the discomfort you experienced, a room at 24°C should not feel uncomfortable, and we are investigating this issue to ensure it is promptly addressed. We’re committed to maintaining and improving our facilities to meet the standards our guests expect, and feedback like yours is vital in helping us do so. We regret that your experience did not reflect the level of comfort and quality we aim to provide. Thank you again for your comments. We hope you might consider giving us another opportunity in the future to offer you a much-improved experience. Team Hotel Balkan
Dear Vigyan, Thank you for taking the time to share your feedback. While we’re pleased to hear that you appreciated our convenient location, we’re truly sorry to learn that other aspects of your stay fell short of expectations. We understa… Show more