Reviews of Falkensteiner Hotel Belgrade Superior 4 stars
Bulevar Mihaila Pupina 10K, Novi Beograd, 11070 Belgrade, Serbia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewModern, clean, comfortable
Dear Jelena, Thank you for taking the time to leave a review about your experience of staying in our hotel. We are thrilled to hear you emphasizing so many aspects of our hotel, and we would be honored to host you during your future visits to Serbia. Best regards, Snjezana Mandic, Hotel Operations Manager
Dear Jelena, Thank you for taking the time to leave a review about your experience of staying in our hotel. We are thrilled to hear you emphasizing so many aspects of our hotel, and we would be honored to host you during your future visits … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel room for my booking was upgraded for free. Therefore we had more space than we expected during our stay. Moreover, the breakfast menu had plenty of options. The staff were polite and explained everything we need in a clear way!
The main problem that I faced during our stay is a Wi-Fi connection. It didn’t work at all — the connection was unstable and it was a significant inconvenience during the stay, since we had to use roaming and to pay extra money for it.
Dear Ilia, Thank you for being our guest and for taking the time to evaluate your experience with us! We are pleased to hear that you have enjoyed the room upgrade and found the extra space useful. Also, we are thrilled to hear that you enjoyed the breakfast buffet and that our staff was professional. We are sorry to hear that you had issues with our wi-fi connection in the hotel, which is usually stable and offers high-speed Internet. As issues with the Internet can happen, we encourage you to let us know as soon as issues arise so that our staff can react and add an extra router to increase the speed of the wi-fi connection. We hope you will come back to our hotel again, and our team will do their best to exceed your expectations. Best regards, Snjezana Mandic, Hotel Operations Manager
Dear Ilia, Thank you for being our guest and for taking the time to evaluate your experience with us! We are pleased to hear that you have enjoyed the room upgrade and found the extra space useful. Also, we are thrilled to hear that you en… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAbsolutely wonderful stay and exceptional staff! I had an excellent experience at this hotel! The staff were incredibly friendly, attentive, and always ready to go the extra mile to ensure everything was perfect. They surprised my husband with a birthday cake, which was such a lovely gesture, and were flexible with both check-in and check-out times. Their genuine care and attention to detail made our stay truly memorable.
Dear Dragana, Thank you for being our guest and for allowing us to showcase the qualities that our team is most proud of, which we strive to embody for our guests. We are incredibly proud to hear how happy you are with our staff and to hear how much joy all of this has brought to you. We will be happy to try to exceed your expectations even more once you visit us again! Best regards, Snjezana Mandic, Hotel Operations Manager
Dear Dragana, Thank you for being our guest and for allowing us to showcase the qualities that our team is most proud of, which we strive to embody for our guests. We are incredibly proud to hear how happy you are with our staff and to hea… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood, enough choices for breakfast.
People smoking in the bat area.
Dear Yana, Thank you for choosing our hotel during your visit to Belgrade! We appreciate you taking the time to write a review and we are thrilled to hear that you enjoyed our breakfast and that our buffet offer was plentiful for you. Our hotel offers both smoking and no smoking designated areas as we are trying our best to be flexible in respect to people's needs but also to be respectful towards people who prioritize clean air. We hope that we will welcome you again! Best regards, Snjezana Mandic, Hotel Operations Manager
Dear Yana, Thank you for choosing our hotel during your visit to Belgrade! We appreciate you taking the time to write a review and we are thrilled to hear that you enjoyed our breakfast and that our buffet offer was plentiful for you. Our h… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIts location was excellent - easy to drive to and just on outskirts of city. Within walking distance of the Danube which was great.
Dear Veronica, Thank you for your post-stay review! We appreciate your feedback and are delighted to see that you have emphasized our location as one of the best perks of our hotel. It would be our pleasure to welcome you again during your next visit to Belgrade! Best regards, Snjezana Mandic, Hotel Operations Manager
Dear Veronica, Thank you for your post-stay review! We appreciate your feedback and are delighted to see that you have emphasized our location as one of the best perks of our hotel. It would be our pleasure to welcome you again during your … Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified review- amazing service, especially the reception! - great and comfortable rooms - restaurant - breakfast is amazing too
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Dear Michael, Thank you for sharing your experience of staying with us. We are excited to hear that you had a smooth stay while staying with us. We are also happy to hear that you enjoyed the service and comfort of our rooms and that our teams at the front desk and the restaurant made your stay amazing. It will be our pleasure to welcome you again. Best regards, Snjezana Mandic, Hotel Operations Manager
Dear Michael, Thank you for sharing your experience of staying with us. We are excited to hear that you had a smooth stay while staying with us. We are also happy to hear that you enjoyed the service and comfort of our rooms and that our te… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat breakfast good parking amazing staff.
They could have lower prices for food on the room and parking.
Dear Konstantinos, Thank you for your valuable feedback! We're delighted to hear you enjoyed the breakfast, parking, and especially our staff. We appreciate your suggestions regarding room service and parking prices. Your input helps us improve, and we'll certainly take it into consideration. We hope to welcome you again soon! Sincerely, Snježana Mandić Hotel Operations Manager
Dear Konstantinos, Thank you for your valuable feedback! We're delighted to hear you enjoyed the breakfast, parking, and especially our staff. We appreciate your suggestions regarding room service and parking prices. Your input helps u… Show more
Reviewed: 25 July 2025 · Stayed in May 2025
Verified reviewBreakfast is great
Spa area is somewhat strange. People naked in facilities, not quote for couples or families
Dear Todor, Thank you for choosing our hotel during your visit to Belgrade. We are very pleased to hear that you enjoyed the comfort of our rooms and that breakfast left such a strong impression on you. We want to emphasize that our sauna is Finnish-type saunas, with temperatures between 176°F and 212°F, and our steam bath averages 122 °F. According to the standards of spa centres in Falkensteiner Hotels, due to temperatures that the Sauna might reach and due to hygienic measures, it is advised for guests to refrain from wearing clothes, but despite this, we provide flexibility to our guests to decide if they want to wear an outfit or not. We hope you will come back again, and we hope to exceed your expectations. Kind regards, Snježana Mandić Hotel Operations Manager
Dear Todor, Thank you for choosing our hotel during your visit to Belgrade. We are very pleased to hear that you enjoyed the comfort of our rooms and that breakfast left such a strong impression on you. We want to emphasize that our sauna i… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThis hotel has thought of everything. Everything you could need is in your room. Very comfortable. We will definitely return.
Dear Tony, Thank you so much for your kind words! We're thrilled to hear that you found your room comfortable and well-equipped. It's always our goal to make sure our guests have everything they need for a relaxing stay. We truly appreciate your feedback and look forward to welcoming you back on your next visit! Sincerely, Snježana Mandić Hotel Operations Manager
Dear Tony, Thank you so much for your kind words! We're thrilled to hear that you found your room comfortable and well-equipped. It's always our goal to make sure our guests have everything they need for a relaxing stay. We truly a… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation and beds (comfy)
Old, run down, room access card service broken (we had to reactivate our cards EVERY TIME we needed to get back into the room), very dirty carpets. Not sure why we always get the worst rooms in every hotel we stay in. Is that “genius discount”?!
Dear Vesna, Thank you for sharing your feedback. We’re glad to hear you found the location convenient and the beds comfortable. We’re truly sorry to learn about the issues you experienced during your stay, particularly with the room key cards and the condition of the carpets. Your comments have been shared with our maintenance and housekeeping teams to ensure these matters are addressed promptly. Please know that all our guests, including Genius members, are equally valued, and room assignments are based on availability at the time of check-in. We regret that you felt otherwise, and we’ll certainly take your feedback into account to improve the experience for our guests moving forward. We hope to have another opportunity to welcome you and provide a much more pleasant stay. Sincerely, Snježana Mandić Hotel Operations Manager
Dear Vesna, Thank you for sharing your feedback. We’re glad to hear you found the location convenient and the beds comfortable. We’re truly sorry to learn about the issues you experienced during your stay, particularly with the room key c… Show more