Reviews of Hotel Grand Kopaonik 4 stars
Kopaonik bb, 36354 Kopaonik, Serbia
Loading
Guests also reviewed these properties:
Dürnstein, Austria
Forte dei Marmi, Italy
Hattiesburg, United States
Bucaramanga, Colombia
Hobbs, United States
Melbourne, Australia
Mendocino, United States
Santa Maria di Castellabate, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewStaff, FOOD!!! , the energy of the hotel , it’s surrounding … this our second year coming back and not the last !
Room was dark - not enough windows - shame as the location us so prime ; this is family orientated hotel so expect kids everywhere and with noise and slashing in the pool - they rule in the water
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBreakfast, terrace and basketball playground!
Dear Aleksei, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed the location, summer activities, breakfast, and our terrace and basketball court. It was a pleasure having you as our guest, and we hope to welcome you back again soon. Kind regards, Hotel Grand Kopaonik
Dear Aleksei, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed the location, summer activities, breakfast, and our terrace and basketball court. It was a pleasure… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff is really genuine and nice, especially the blonde young woman working at the reception, she was very professional and helpful. The rooms were clean. The spa is nice. Breakfast is good.
I have never seen in my life a hotel that charges its guests for sunbeds. 25e per sunbed?! On top of what you pay for the hotel? That is ridiculous. Just increase the prices (if you need to) and have everything included.
Dear Petra, Thank you for taking the time to share your impressions and for your kind words about our staff. We’re especially pleased to hear your compliments about the front desk team, cleanliness, and spa facilities — it truly means a lot to us. We understand your concern regarding the sunbed charges and appreciate your honest feedback. Your comments are important and will be carefully considered as we continue to improve the guest experience. We hope to welcome you again in the future. Kind regards, Hotel Grand Kopaonik
Dear Petra, Thank you for taking the time to share your impressions and for your kind words about our staff. We’re especially pleased to hear your compliments about the front desk team, cleanliness, and spa facilities — it truly means a lo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNice design, clean, excellent spa, great location. Good food, friendly staff..
ear Vojislav, Thank you so much for your wonderful feedback and the perfect scores across all categories. We are truly delighted to hear that you enjoyed the design, cleanliness, spa facilities, location, and food, as well as the friendliness of our staff. Your kind words mean a lot to us and motivate our team to keep providing the best possible experience for our guests. We sincerely look forward to welcoming you back again soon! Warm regards, Hotel Grand
ear Vojislav, Thank you so much for your wonderful feedback and the perfect scores across all categories. We are truly delighted to hear that you enjoyed the design, cleanliness, spa facilities, location, and food, as well as the friendlin… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFood is amazing, both breakfast and dinner, huge choice everything tasty. The water in the outside pool is constantly warm, even when it is cold outside. The hotel is near the center, walking distance from all important spots. The stuff is amazingly kind, all the waiters and waitresses extremely warm.
The outside sunbeds have to be paid for extra, which is ridiculous having in mind we are the hotel guests and have already paid a lot for the stay itself. The pillows are terrible, which is a shame for the hotel of this range and prices. The beds are narrow and short, and if someone very tall would sleep there it would be insufficient. The prices of the coffee and other beverage in the hotel bars are overpriced
Dear Milica, Thank you for sharing your impressions following your stay with us. We’re delighted to hear you enjoyed the food, warm pool, central location, and the friendliness of our staff — your kind words truly mean a lot to us. We also appreciate your constructive feedback regarding the sunbed charges, pillows, bed size, and bar prices. Please know that your comments have been noted and will be reviewed with our team as we strive to improve our guest experience. We hope to welcome you back in the future. Kind regards, Grand Hotel Kopaonik
Dear Milica, Thank you for sharing your impressions following your stay with us. We’re delighted to hear you enjoyed the food, warm pool, central location, and the friendliness of our staff — your kind words truly mean a lot to us. We al… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was the best we have had of all 5 and 4.5+ star resorts we’ve stayed at. It was an impressive broad selection of western foods with traditional and what felt like home style foods with fresh produce.
That our trip was so short.
Dear Gordana, Thank you very much for your wonderful review and perfect ratings. We are delighted to hear that you enjoyed our excellent location, diverse activities, and especially our breakfast selection. It was our pleasure to have you as our guest at Hotel Grand Kopaonik, and we hope to welcome you back for a longer stay in the future. Safe travels! Kind regards, Hotel Grand Kopaonik Team
Dear Gordana, Thank you very much for your wonderful review and perfect ratings. We are delighted to hear that you enjoyed our excellent location, diverse activities, and especially our breakfast selection. It was our pleasure to have you … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewEverything else
Price
Dear Mr. Sofrenić, Thank you for taking the time to review your stay. We are pleased to hear that you were particularly satisfied with the cleanliness, comfort, and kindness of our staff. Your feedback regarding the value for money is important to us and will help us in further assessing and improving our services. We look forward to the opportunity to welcome you again! Best regards, Hotel Grand Kopaonik
Dear Mr. Sofrenić, Thank you for taking the time to review your stay. We are pleased to hear that you were particularly satisfied with the cleanliness, comfort, and kindness of our staff. Your feedback regarding the value for money is imp… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewEverything was good. Souna and steam bath were working excellent.
Nothing
Dear Vitalii, Thank you for your excellent rating and kind feedback. We’re glad to hear that you enjoyed your stay and that you were especially satisfied with our sauna and steam room. We hope to welcome you again soon. Best regards, Hotel Grand Kopaonik Team
Dear Vitalii, Thank you for your excellent rating and kind feedback. We’re glad to hear that you enjoyed your stay and that you were especially satisfied with our sauna and steam room. We hope to welcome you again soon. Best regards, Hote… Show more