Σχόλια του Hotel Hedonic 4 αστέρων

Dear Guest, Thank you for your feedback. We are glad to hear that you liked the location of our hotel. We are sorry to learn that your room did not meet your expectations and that breakfast was only average. Please note that for any issues with your room, we kindly ask our guests to report them immediately to the reception so that we can resolve them promptly and ensure a comfortable stay. We appreciate your comments and hope to welcome you again in the future. Hedonic Hotel

Dear Guest, Thank you for your feedback. We are glad to hear that you liked the location of our hotel. We are sorry to learn that your room did not meet your expectations and that breakfast was only average. Please note that for any issue… Εμφάνιση περισσότερων

Dear Guest, We’re truly sorry to hear that your stay did not meet your expectations. We would like to clarify a few important details. You booked a room with a French bed for three people, which is clearly stated on our Booking.com listing. On May 29th, we also sent you a message via Booking.com informing you that the room includes only a French bed, and that an extra bed is available upon request, for an additional charge. Unfortunately, it seems this message was overlooked. Upon your arrival, you requested an extra bed. We were fortunate to have availability and were able to offer a more suitable room, even though your original reservation was for a standard double room. The corresponding surcharge was applied accordingly. Additionally, you were charged for breakfast for a child and city taxes, in line with our standard policy — all of which were clearly itemized and communicated. Although your card was initially pre-authorized for €87, the actual amount charged was €81.50, and an additional invoice of €25.20 (covering the extra bed, child’s breakfast, and city tax) was issued separately. This brings the total amount paid to approximately €107, not €117 as mentioned in your review. You were issued two invoices: Invoice no. 1 – 2920 RSD / €25.20: for city tax (for all three guests), extra bed, and breakfast for the child. Invoice no. 2 – 9500 RSD / €81.50: charged to your card for bed & breakfast for two adults. All of this can be verified through the receipts you received at check-out. Regarding the payment: we would like to reassure you that your card was not charged twice. It was only pre-authorized, and you were politely asked whether you preferred us to complete the charge from the card or pay at the reception. This is a standard procedure we have followed for many years. We understand there was a misunderstanding with our colleague at reception, and both she in person, and myself over the phone at your request, attempted to clarify the situation. Regrettably, that phone call ended abruptly when the device was thrown. Additionally, you were offered a full refund and free cancellation, which you declined. We understand that travel can sometimes be stressful, and we regret the confusion surrounding the payment. However, we believe that mutual respect and calm communication are essential in resolving such situations. Once again, we are sorry for the miscommunication and sincerely hope that your future travel experiences will be smooth, pleasant, and in line with your expectations. Warm regards, Hedonic Hotel Team

Dear Guest, We’re truly sorry to hear that your stay did not meet your expectations. We would like to clarify a few important details. You booked a room with a French bed for three people, which is clearly stated on our Booking.com listin… Εμφάνιση περισσότερων

Dear Mr Konstantinos, Thank you very much for your feedback and for choosing our hotel for the second time — we truly appreciate your trust. As you mentioned, our location near the highway is both a great advantage in terms of accessibility, but we do understand it can also bring some noise to rooms facing the front side of the building, but that also depends because we have guests taht only wants rooms on teh front. For this reason, we always recommend booking a bit earlier and letting us know in advance if you prefer a quieter room on the back side. These rooms are usually the first to be reserved due to high demand. Regarding the air conditioning in room 303, we’re sorry to hear it wasn’t working properly. Please don’t hesitate to contact the reception immediately in such cases — our team is available 24/7 and would have been happy to assist or provide an alternative solution. We hope to welcome you again soon and will do our best to make your next stay more comfortable. Warm regards, Hotel Hedonic Team

Dear Mr Konstantinos, Thank you very much for your feedback and for choosing our hotel for the second time — we truly appreciate your trust. As you mentioned, our location near the highway is both a great advantage in terms of accessibili… Εμφάνιση περισσότερων

Dear Mrs Kyriakouli, Thank you so much for your wonderful feedback! We're glad to hear that you enjoyed our location, clean and spacious rooms, and the quality of our restaurant’s food. It's also great to know that our staff was helpful. We hope to welcome you again on your next road trip! All the best, Hotel Hedonic

Dear Mrs Kyriakouli, Thank you so much for your wonderful feedback! We're glad to hear that you enjoyed our location, clean and spacious rooms, and the quality of our restaurant’s food. It's also great to know that our staff was h… Εμφάνιση περισσότερων

Dear Miss Konstanta, Thank you for your positive review! We're more then happy to hear that you found our hotel a great choice for your road trip, with clean and comfortable rooms, as well as a good breakfast. We appreciate your feedback and hope to welcome you again on your next journey. Regarding Wi-Fi, if you had any issues next time you come in Hotel Hedonic, please let front desk know, and we’ll do our best to improve your stay. Hotel Hedonic

Dear Miss Konstanta, Thank you for your positive review! We're more then happy to hear that you found our hotel a great choice for your road trip, with clean and comfortable rooms, as well as a good breakfast. We appreciate your feed… Εμφάνιση περισσότερων