Reviews of SMART
12a Милентијева, 18000 Niš, Serbia

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Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewVery friendly host, great location- in city center, yet quiet and peaceful area.
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewPredivno, cisto, cista 10ka. Vlasnici takodje divni. Morali smo ranije da izadjemo iz smestaja iz privatnih razloga, definitivno cemo ici ponovo.
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewAmazing location close to city centre and fortress. Room is specious with soft carpet and feels very cozy. Very comfortable bed. Equipped with all things you can need. Owners are very friendly. As extra, there are few cats in backyard 🙂
Thank you, dear Tatjana. We are so happy you had a nice time in Niš❤️
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewEverything was exceptional, hostess was amazing and friendly!
Nothing to report
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewI like the hotel owner's friendly greeting.
There is no small refrigerator in the room. And there was a kettle and coffee cups but no coffee spoons.
Thank you for your review. However, it really deserves certain answers since this mark you gave us is simply unfair. Just to remind you, you came to the accommodation without previous note of the time of your arrival, entered on your own without waiting for us to come, in wrong room. We moved you to another room, one of the best rooms we have. Welcome packege with coffee and tea is not our obligation but a gesture of good will. However if you just asked we would give you coffee spoon immediately same way as we gave you an umbrella when you asked for it. In our profile it is visible we have no refrigerator in the rooms so I don't understand complains about lack of it. Last thing, I really don't appreciate that you smoked in the accommodation in a spite of the very visible No smoking signs all around
Thank you for your review. However, it really deserves certain answers since this mark you gave us is simply unfair. Just to remind you, you came to the accommodation without previous note of the time of your arrival, entered on your own wi… Show more
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 August 2024 · Stayed in August 2024
Verified revieweverything was very nice!
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Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewNice room near the town center, clean and comfortable
Hvala dragi Dražene od srca
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewClean, newly furbished, air conditioning working well, comfortable beds, excellent location - close to the center but quiet neighborhood. Responsive and helpful hosts.
It was not possible to close (not only lock, but even close) the bathroom door, unless you hold it with your hand. The shower door was leaking, so there was some water on the bathroom floor all the time.
Thank you for your kind words. Also thank you for bringing our attention to possible problem in the room so we could act and resolve it
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 19 May 2024 · Stayed in May 2024
Verified review