The Team were extremely attentive and could not do enough for us to make our stay comfortable. This lodge is one of the best accommodation I have visited. From the decor, set up, staff and food, all were at an excellent standard.

Stayed in June 2025

This is a unique property. Each guest has their own cottage with a very large bedroom, bathroom, and front porch. The property has a beautiful garden in back and a fire pit seating area in front. The food was excellent. And the location was ideal, close to Volcanoes National Park.

Stayed in March 2025

The location and most of all the staff. A true credit to the company, every one of them.

Stayed in February 2025

so clean - that it was a bit slippery on some surfaces

From the minute we arrived we were welcomed with open arms 💕 ALL the staff were so helpful and amazing. They communicated everything that we needed to know about hiking up to the gorillas and anything else. We especially loved the Rwandan uniqueness and feel of the property as it was spacious, clean and cosy all at the same time. The bed was firm but very comfortable and the shower was large with lots of hot water The garden was so peaceful and we had beautiful breakfasts there. The food was so good that I wanted to take the chef home 😊 but they were over feeding us !!! and needed to tell them to reduce the portions.

Stayed in January 2025

Nothing at all

We stumbled upon this hotel when the one that I booked was unacceptable. The staff was so warm and welcoming even we were not guests yet. It is a high end affordable luxury hotel. All meals are amazing. The rooms are extremely comfortable with fire places and warm bladders. They give you a foot massage when you come back from hikes. The location is easy to find, right off the main road near the Dian fossey/ellen museum-which is worth a stop. Do not hesitate to book here.

Stayed in June 2024

Special thanks for Daniel who has arranged the permission for tracking and was extremaly responsive to all needs

Stayed in June 2024

Excellent staff who are out to make the guests as comfortable as possible. The food is also excellent. The booking process was smooth and the hotel very responsive and flexible.

Stayed in January 2024

The Internet did not reach the rooms but that allowed us to disconnect so maybe not the worst problem, no heat or AC in room but a nice fireplace which made it cozy. The bed was very hard but was fine for the one night we were there.

The staff was very nice and very helpful and the food was very tasty. The entire facility was very clean, well maintained and beautiful. (lots of plants and flowers)

Stayed in November 2023

Lack of wifi in the rooms was disappointing for a non budget hotel

The staff were amazing. Made us feel very comfortable at all times.

Stayed in September 2023

The room floor was too cold.

Everything! What a good place, staff, facilities. They was very kind to us, respectful and friendly. We love this place

Stayed in October 2023

Our room was cold in spite of the fireplace and hot water bottle.

Great location, very friendly and accommodating staff, beautiful gardens. The food was good.

Stayed in October 2023

Modern and well laid out

Stayed in August 2023

Make sure the hotel is providing reasonable and local taxi rates, we had to provide external prices for reference and they were alot cheaper....

All of it but it's the staff that make this place so special. From Ibrahim's foot massages, to the attentiveness of the staff at all times following us round with a portable fire, making the fires in our room, cleaning our hiking boots and the food in the restaurant is sublime. Couldn't have had a nicer stay! The view of the volcanos is incredible, and the hotel arranged our bisoke hike transport and it was great.

Stayed in August 2023

Although it was cold, doors and windows were open all the time. Because of this, the places in the lodges were heated with a charcole device, that was unhealthy and not very sustainable.

Very friendly staff, good location, fireplace in the room

Stayed in May 2023

The fire in the room's fireplace each evening was wonderful and cozy. And enjoying a cappuccino while looking out at amazing mountain views was lovely.

Stayed in February 2023

Nothing

The staff was very hospitable. The cook was very accommodating to our needs. The scenery is gorgeous.

Stayed in March 2023

Nothing at all - one of the nicest hotels we’ve ever stayed in

Everything about this place was excellent. We stayed for one night but arrived quite early so had 2 lunches, dinner and breakfast around a planned trip to see Golden Monkeys in the National Park. The bungalow style accommodation was wonderful - huge, very private and set in its own garden and with a powerful shower. Staff set up a fire and hot water bottles during dinner service to ward off cold winter nights - we felt very pampered! Food and service uniformly excellent, from cheerful front desk staff to attentive waiter and bar staff, and a personal welcome from the hotel manager. It was lovely to be looked after so well. The grounds were very nice and we took a short walk out of the lodge which was also interesting and nice.

Stayed in February 2023

Staff super friendly. Complimentary foot massage and shoe clean was very much appreciated after a day of hiking. Would stay again

Stayed in January 2023

nothing

The attention to details of the structure ; blend with nature and peaceful environment

Stayed in January 2023

Nothing particularly. I think the carpets in the room could be cleaned better, but overall it was very clean. The WiFi did not always work. The style of the hotel is at times a bit dated, but it did not bother us.

The staff is wonderful. The location with view on the volcanoes is great. We didn't come for the gorilla trekking, but we heard that the location is perfect as the hotel is near to the park entry. Gloria helped us find a tour guide to visit the Twin Lakes. We very much appreciated her support. During our last night, a dance and music group performed for us around a camp fire, it was amazing. The bungalow had 100% privacy and even included a fireplace. It was very cozy and we would come back to this hotel.

Stayed in December 2022

We spent 2 nights at Ingagi Park View Lodge and really enjoyed our stay. The location of the lodge is great, not only because it’s close to the national park but also the newly opened Dian Fossey Foundation (which is well worth a visit) is only about a 10 minutes walk away. The lodge has a wonderful, large garden, the rooms are spacious and clean, and the complex is overall in top condition. The staff is friendly and helpful. Special thanks to the Hotel Manager Patrick and the F&B Manager John, who really care about the well being of their guests and who are always available to talk

Stayed in October 2022

Nothing

This was probably the best stay we had all vacation. The people who work here are polite and very friendly, food is nice and the service is incredible. After the long hike they welcomed us with open arms and made a fire for us in the room. Just like they do every night when it gets cold. They also insisted on cleaning our hiking shoes and washing our hiking clothes. It was an experience to never forget! We even had a few Kinyarwanda lessons during dinner and we loved it. Murakoze chane for having us!!

Stayed in October 2022

Nothing!

We had a fantastic time at Ingagi Park View Lodge. The rooms are huge, spotless, comfy, have kettles, a fridge, and everything we needed. The food at every meal was absolutely delicious, with plenty of vegetarian options. The main thatched lounge and bar area, built over two floors, is stunningly designed with plenty of space for different groups to either mix or sit separately, and stunning views of the volcanoes when the cloud clears. The gardens are full of flowers and gorgeous little birds. And the staff make the place so special - we had a number of changes to names, dates, etc and they accommodated all our requests, organised permits, transport, etc graciously and efficiently. They even cleaned our disgustingly muddy shoes and socks after each day's hiking! And made fires in the room, put hot water bottles in the bed...utter luxury. It was my birthday while there and the chef made me a wonderful cake! The lodge is brilliantly located, near the Park entrance and only a few mins walk from the fabulous new Dian Fossey Fund research centre, built by Ellen de Generes, which is worth spending several hours at (and also has an excellent cafe). If I am ever able to return to see the incredible mountain gorillas in their stunning forest home, I will stay here again for sure. A huge thank you to Patrick, Herbert, Grace, Priscilla, John, Sauveur and all the rest for making our stay so very enjoyable!

Stayed in September 2022

The main thing was the awkward check out when it came to tipping - we are well travelled, hard working people - the manager insisted on us tipping each individual staff member a specific amount which was difficult - it all became very uncomfortable and her demeanour changed instantly.

Loved the location and room. Food was great. Fireplace in our room and hot water bottles were a nice touch. Our turn down service was excellent thank you.

Stayed in August 2024