Reviews of Makarem Ajyad Makkah Hotel 5 stars
Ajyad Street, 21955 Makkah, Saudi Arabia
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewLocation. The housekeeping were helpful and welcoming.
The young reception staff were not welcoming. They were not helpful or useful or efficient in customer care. They didn’t seem bothered about their guests and their stay at the hotel. Very disappointing for a 5 star hotel.
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewVery clean and very close to Haram. I’ll definitely book again
Nothing
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewbooked 2 rooms bathrooms were bvroken, smell from smokers coming through to our bedroom. spoke to staff a few times but not satisfactory
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClose to masjidilharam
Incomplete necessities in room, not checked properly
Dear valued guest It was an honor to host and serve you at our hotel. Thank you for sharing your valuable feedback and appreciation for our prime location, just a few minutes' walk from King Abdulaziz Gate. Please be assured that your comments have been taken into consideration. We promise you a better experience on your next visit, and we look forward to hosting you. We always look forward to hosting you. Good Wishes, Ghadi Fallatah _ Guest Relation Agent
Dear valued guest It was an honor to host and serve you at our hotel. Thank you for sharing your valuable feedback and appreciation for our prime location, just a few minutes' walk from King Abdulaziz Gate. Please be assured that your c… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRami, the receptionist, was exceptionally helpful and polite during our check-in. Our stay was pleasant, though we found the pricing to be slightly higher than expected for the value received
Dear valued guest, We are delighted to hear that you felt well cared for by our staff. We apologize for any inconvenience you may have experienced. Kindly note that room rates vary based on the room type, date, and the number of guests. We look forward to welcoming you again and providing you with an exceptional experience during your next stay. Good Wishes, Wejdan Bukhari - Guest Relations Agent
Dear valued guest, We are delighted to hear that you felt well cared for by our staff. We apologize for any inconvenience you may have experienced. Kindly note that room rates vary based on the room type, date, and the number of guests. We … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewComfortable hotel. Convenient location - very close to Haram, shops etc. About 5-10min walking distance to Umrah gate and for general salah times gates 89-92 for men and women.
Cafe and restaurant on site were quite expensive. We didn’t book with breakfast, a few places close by where you can buy much cheaper breakfast/lunch.
Dear Mis, Aneesa, Thank you for your positive feedback towards our location as it is only a few minutes’ walk to King Abdulaziz Gate. We acknowledge your concerns regarding the pricing of our café and restaurant. Please be assured that we continuously strive to offer a range of dining options that meet the diverse preferences and budgets of our guests. Looking forward to hosting your stay once again and continuing to meet your expectations. Good Wishes, Wejdan Bukhari - Guest Relations Agent
Dear Mis, Aneesa, Thank you for your positive feedback towards our location as it is only a few minutes’ walk to King Abdulaziz Gate. We acknowledge your concerns regarding the pricing of our café and restaurant. Please be assured that we c… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation. 5 minutes to Harram. Very clean room.
The Arabic tea pot and dates plates were always empty!
Dear valued guest, Thank you for your review. We’re glad you enjoyed our rooms and convenient location near King Abdulaziz Gate. We apologize for the shortage of the Arabic tea pot and dates plates during your stay and will address this with our team to improve. We look forward to welcoming you back to Makarem Ajyad Makkah Hotel. Good Wishes, Wejdan Bukhari - Guest Relations Agent
Dear valued guest, Thank you for your review. We’re glad you enjoyed our rooms and convenient location near King Abdulaziz Gate. We apologize for the shortage of the Arabic tea pot and dates plates during your stay and will address this wit… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
Lighting was a bit less in the room.
Dear valued guest. Thank you for your positive feedback towards our location as it is only a few minutes’ walk to King Abdulaziz Gate. We regret to hear that your experience did not meet your expectations, we will take your comments into consideration. Looking forward to hosting your stay once again and continuing to meet your expectations. Good Wishes, Wejdan Bukhari _ Guest Relation Agent
Dear valued guest. Thank you for your positive feedback towards our location as it is only a few minutes’ walk to King Abdulaziz Gate. We regret to hear that your experience did not meet your expectations, we will take your comments into co… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNear haram Clean Friendly staff Free parking (upon availability) Multiple elevators
Dear Mr. Ahmed, Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our staff and location to your satisfaction. As it is only a few minutes’ walk to King Abdulaziz Gate. We look forward welcoming you back at Makarem Ajyad Makkah Hotel. Good Wishes, Wejdan Bukhari - Guest Relations Agent
Dear Mr. Ahmed, Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our staff and location to your satisfaction. As it is only a few minutes’ walk to King Abdulaziz Gate. We look forward welc… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClose to haram. Shadowed by clock tower. 5 minutes walk to safa towers. You can walk through and come out on the other side straight into haram down the slope.
Not a pleasant view and no gluten free options on breakfast buffet. I took my own bread.
Dear Mis. Naheeda, Thank you for your positive feedback towards our location as it is only a few minutes’ walk to King Abdulaziz Gate. We regret that the view and breakfast options did not meet your expectations. Please be assured that your comments are taken seriously, and we will review them with our team to enhance our offerings and better serve our valued guests in the future. Good Wishes, Wejdan Bukhari – Guest Relations Agent
Dear Mis. Naheeda, Thank you for your positive feedback towards our location as it is only a few minutes’ walk to King Abdulaziz Gate. We regret that the view and breakfast options did not meet your expectations. Please be assured that your… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt’s very close to Haram
The lobby needs upgrade
Dear valued guest, Thank you for your positive feedback about our location, being just a few minutes’ walk to King Abdulaziz Gate. We also appreciate your valuable comments regarding our lobby. Please rest assured that we are continuously working on enhancements to elevate our guests’ experience. We look forward to welcoming you again and continuing to meet your expectations. Good Wishes, Wejdan Bukhari - Guest Relations Agent
Dear valued guest, Thank you for your positive feedback about our location, being just a few minutes’ walk to King Abdulaziz Gate. We also appreciate your valuable comments regarding our lobby. Please rest assured that we are continuously … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was ideal
Breakfast was expensive
Dear Mr. Mohsin, Thank you for your positive feedback regarding our location near King Abdulaziz Gate. We remain committed to providing high-quality ingredients and a diverse breakfast selection. Your comments are valued and will assist us in improving our services. We look forward to welcoming you again. Good Wishes, Wejdan Bukhari - Guest Relations Agent
Dear Mr. Mohsin, Thank you for your positive feedback regarding our location near King Abdulaziz Gate. We remain committed to providing high-quality ingredients and a diverse breakfast selection. Your comments are valued and will assist us … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was very friendly and helpful
It was not neat and clean as it should be. It is a five star hotel so the bathroom should be have been more clean (there where staines in the shower). There was also some dust in furnitures in the room. The carpets in the aisle should be maintained better.
Dear Mis Farhana, Thank you for sharing your experience. We are pleased that you were completely satisfied with the services and care provided by our staff. Please be assured that your feedback has been taken into consideration and shared with the relevant management. We promise you a better experience on your next visit, and we look forward to hosting you. We always look forward to your visit. Good Wishes, Ghadi Fallatah _ Guest Relation Agent
Dear Mis Farhana, Thank you for sharing your experience. We are pleased that you were completely satisfied with the services and care provided by our staff. Please be assured that your feedback has been taken into consideration and shared w… Show more