It was good

Stayed in August 2025

Nothing

Bed very comfortable

Stayed in August 2025

Struggling to think of anything…

The property was exceptional. The staff are readily available and take pride in their work. All requests are resolved quickly. They also have a free shuttle bus, every 10-15 mins, that drops you off closer to the Haram (but the walk is reasonable and recommended if not running late)

Stayed in August 2025

They didn’t have enough staff at the front desk/reception, so you often have to wait too long to be helped. Usually, there are only one or two employees at the front desk. The breakfast was expensive for the value provided.

Excellent room, location, and room service. The shuttle bus to the Haram was a major plus.

Stayed in August 2025

it’s nice

Stayed in August 2025

The drop off bus was frequent but the drop off Point was clear not great, every time when dropped off, you had to go down via some seriously crappy service elevators of Conrad building, and then walk for 500m+ to get to Haram, the choice of drop off Point would be bad(4/10). The buses must drop off people to under-ground drop off Point right below Haram WC6. The shuttle buses could have been cleaner. The breakfast was okayish, somewhat crowded and seating of Terrace was closed for unknown reasons, leading to a cramped up seating/too many people. The food options in breakfast were rather basic but the staff would generally try their best to get what you need, For breakfast, I would score 6.5/10 considering what I was expecting from a top notch hotel. Room service items were expensive, i.e a burger at 60sar+, I just hope they can get better food options to locate in their premises as the food courts around Haram(Hyatt/Conrad/Clock tower) are all really bad.

We booked a suite and Doubletree had already put extra beds needed for our children in same price as shown online on booking.com. The room was clean, good view and very well maintained. The lobby area and overall hotel ambience was equivalent to 5* hotels. Shuttle to Haram was available every few minutes and staff was quite friendly/willing to help. Overall very solid value for money, I would select it again, but do hope they can fix the drop off location and breakfast and firmly claim a 5* status.

Stayed in August 2025

The Staff's Hospitality Especially EDREES NOUH He handles guest with utmost Respect

Stayed in August 2025

Walking to haram is too tiring, hilly road makes it hard.

Very Good.

Stayed in August 2025

Good

Good

Stayed in August 2025

The shuttle stop is away from the Haram , the hotel can use club cars similar to others

The receptionist gave me late check out for free to pray in the Mosque. Staff was very nice, polite and very professional.

Stayed in August 2025

Location is uphill but there are shuttle buses every 15 minutes that take you to a location 5-minute walk to Haram

Service, cleanliness and restaurant.

Stayed in August 2025

I have asked for an early check as I was travelling for more than 30 hour since starting my journey for ummrah.Arrived at 10:30 am and despite the room availability, I have to pay extra 250 SAR fee for the early check in. Note I checked out early at 9 am.

Very comfortable stay. The location is very good and the staff are excellent and professional.

Stayed in August 2025

Every thing

Stayed in August 2025

The location is slightly distant from masjid al haram, requires to get on the shuttle bus. The shuttle bus drops at conrad jabal omar where you are required to take an elevator to reach masjid al haram. During prayer time this elevator becomes too crowded with longer waiting times. This need to be looked at.

The cleanliness, the staff, the property in itself was very good. Had no complaints during the entire stay. The buffet breakfast was great too, could have been better by providing a varying menu throughout the week.

Stayed in June 2025

I liked everything

The property was near to Haram. I selected this place again and am a repeat customer because of the location, good staff and comfortable facilities.

Stayed in July 2025

elevator can take a moment going up/down if everyone it stops at every floor. Nothing unusual but account for wait time if using closer to rush time.

Excellent stay overall. There is a shuttle to takes you to Concord hilton in case you don't want to walk.

Stayed in July 2025

I was disappointed that the room was not cleaned every day during my stay. I expected daily housekeeping, but the service seemed inconsistent.

The place was truly awesome—warm, cozy, and incredibly calming. From the peaceful atmosphere to the inviting decor, every corner seemed designed to soothe the mind and body. It felt like a perfect escape from the chaos of daily life, where you could just breathe, relax, and enjoy the moment.

Stayed in July 2025

Hotel maybe can consider to change from Van to Buggy / Golf Cart for hotel shuttle to alHaram. Buggy easier and faster.

Stayed in June 2025

They have started coaster service ,it's better to have tram cars

Spacious rooms

Stayed in July 2025

The Room

Location

Stayed in July 2025

-

The staff was super friendly and helpful; the rooms were clean and spacious. About 10 minutes by foot to the Umrah Gate.

Stayed in July 2025

Clean, grand, high quality and high standard

Stayed in July 2025

Nothing special. Reception was always crowded as had to wait even if you have a small query. Guest service was keep calling to take feedback without noticing that if guests may be resting or sleeping. There should be specific time if they want guests feedback.

Overall a good experience, but specially during breakfast, Mr Bilal was very cooperative and open to take feedback. He ensured that guests are comfortable and get good service. House keeping and room service team was very good and tried to serve better.

Stayed in July 2025

This was my third time staying at the DoubleTree by Hilton in Mecca, and as always, it was an amazing experience. The service was excellent, the staff were kind and professional, and everything ran smoothly from check-in to check-out. I keep coming back because I know I can rely on the quality and service here. Highly recommended – I’ll be booking again for my next visit, in shaa Allah!

Stayed in July 2025