Everything is good 👍

Very clean and very helpful staff from receptionist to all around 👍 😀 👏

Stayed in September 2025

Shuttle bus stopped too far from Haram, it took further 15 minutes to walk i to Haram. In August heat that amount to a sweating shower before getting into the mosque.

Mosque inside the hotel

Stayed in August 2025

It’s a nice hotel need little refurbishment in the bathroom staff are very good always help when we need.location was good straight Road to haram walking about 35 minutes also good restaurants are nearby the hotel

Stayed in March 2025

Around 15 mnts walk to Haram. Shuttle service also available.

It's value for money.

Stayed in March 2025

The hotel is good, the staff is also good, they listen to you, it is clean and proper, then if you have any problem, call them at the same time and they will attend to you. Overall, if I say it is great, the location is a little bit different, you only need 20 minutes to reach the Haram. The rest of the transport they have is also good.

Stayed in February 2025

It's the shuttle bus to Haram. It's quite difficult because it takes time and sometimes it's doesn't follow the bus schedule.

Staff are very good, specifically Mannan, who work on the 2nd floor. Service are available 24h

Stayed in January 2025

Staff cooperation and kindness

Stayed in December 2024

Location slightly far away from Haram but bus service is provided at periodic intervals. Suggestion to have atleast microwave oven for heating food as there is no kitchen facility.

Rooms are clean and functional. Good comfortable beds and clean bathroom. Value for money.

Stayed in December 2024

Distance from Kabah was walkable.

Stayed in December 2024

All

Everything

Stayed in November 2024

Nothing.

Cleanliness hopefully will last.

Stayed in November 2024

A bit far Not cleaned every day

Very good. Great rooms with washing facilities and great staff

Stayed in August 2024

Waiting time of shuttle service.

Overall hotel was neat and clean with good rooms and shuttle service

Stayed in August 2024

Very good service Receptionist Location

Stayed in August 2024

1. All Mecca hotels love carpets , why it smells 2. Must be a hot no. , bus driver no. , to save lots of hassle , even WhatsApp only will give peace of mind for the waiting. 3. Those who will walk to and from HARAM . You may exhaust yourself out of a future prayer in HARAM !!!

For Mecca , you need a different mindset 1. Near Haram to AVOID walking , you will be doing umrah and need lots of your strength , and THEY CLOSE THE ENTRANCES ALWAYS , so you will walk again a lot to reach praying place , forget ground level ,as it is only for umrah , normal clothed people are upstairs MANDATORY. 2. All this means , lots of walk , add BEING LOST . Not understanding the routes , and the hill climbs on maps. 3. BEST SOLUTION IS NEVER GO FIRST TIME EXCEPT IN THE HOTEL'S BUS. 4. Try to ask the driver for his phone no. They move half hourly on a 24 hr basis , but it takes more than that real time , and waiting in the hot weather is not helping your patience, 5. Mark the drop off on GPS. 6. Look around you to understand how to move and get back. 7. Plan UMRAH away from prayers to have best experience and least congestion. Between Isha and Fajr , Between shorooq and Dhuhr. 8. When you finish Umrah you will find yourself on the other side of HARAM , PLEASE GO BACK TO SAVE LOTS OF TIME AND EXHAUSTION , And a taxi to the hotel eventually. 9. There is a barber just beside the hotel 10 meters on same side before the hotel in car mode. He is decent . 10. There is two food restaurants 120 meters before the barber, one for beans , and beside him another for lamb , chicken , etc... , more than nice and price is waaay better than those close to or right outside HARAM , 11. Plan your day in advance, food wise , prayer wise , hotel bus wise , and understand Mecca is not flat or simple minded like Medina , May this bring you a bit closer to happier experience and closer thereby to ALLAH عزوجل

Stayed in July 2024

Nice, great welcoming, and cooperative reception staff. Cleanliness, good service

Stayed in July 2024

The Hotel must offer breakfast and must have a bus or mini bus to transfer Pilgrims from hotel the Holly Mosque and vise versa , as it is a bit far @ 2.8 KM.

Room very big , clean , in general the hotel is very big. Receptionists are very polite and very friendly’ especially Husein .

Stayed in May 2024

Cleaness

Alright

Stayed in April 2024

Noone picjed up the room phone

Mr jahangir on room service was excellent. The reception demanded money in advance which was strange despite my credit card booking th hotel is nice and clean and in close proximity. To masjidunnabwi.

Stayed in March 2024

its just the location is a bit far from haram. it takes 30 minute walking. But dont worry, as i mentioned before the bus is always ready every 30 minutes in front of the hotel.

Everything were really good. The staff made us feel very welcome. I've asked the hotel several question via email and messages from this app and they responded it very fast. Rooms were spotless and the facilities were well-maintained. the bus station just right in front the hotel and its free during Ramadhan to masjidil haram.

Stayed in March 2024

I was completely impressed with their professionalism and customer service Rooms were spotless, and the facilities were well-maintained,, :)

Stayed in March 2024

The hotel is far from Haram and the shuttle service is very tricky, you get a little late and you'll miss Prayer, or if you are going back from Haram to hotel you could miss the shuttle back and wait for 30 to 40 mins.

Great clean and comfortable stay, the staff was helpful and even when we arrived the next day they accommodated us and generated a new bill and allowed a late checkout.

Stayed in March 2024

It isn't near the Haram, about 30 min walking distance. The first 2 days there was a problem with the room key, but they solved it.

The service was very good according to the price. The staff was very very helpful, check in & check out process didn't take any time. The staff of the hotel is the most strength point. Thank you all

Stayed in May 2023

1) Mainly, it is far from haram. about 30 mins walk if its not jam. with heavy human traffic after isyak, be prepared it may take longer to reach hotel. 2) the room that i stayed smelled of cigarettes every time you come. but after you on the aircon and the ventilator, there will be no more smell. however, perfectly fine if you are a smoking person. 3) carpets are abit old and dirty. but fine if you’re a solo traveler and not so fussy as I’m mostly on the bed (which is clean)

1) The reception team/housekeeping team and staffs are very helpful and friendly. The manager in-charge could also speak English well so thats a plus point. 2) Every floor there is washing machine and dryer which you could use for free. 3) if you need any assistance you can just approach the housekeeper and/or anyone and they will be happy to assist. 4) Every time you enter the lobby/room walkway/there is this sweet smell which is calming after a long day at haram haha. 5) Did not try their breakfast so cant comment on that 6) also just opposite there is a fast food restaurant and a convenient mart. the convenient mart is the cheapest amongst all! i noticed some try to spike up the price but the mart opposite rizq stays true to the local price. bought 4 milk bottles and few other things cost only 16 riyals but down the street they charge you more. ultimately, its where you’re from and how you talk to them i guess? im not sure. but pls support the one opposite rizq if you’re staying at rizq.

Stayed in May 2023