Reviews of Hilton Hotel & Convention Jabal Omar Makkah 5 stars
Jabal Omar , 21955 Makkah, Saudi Arabia
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewMany thanks to polite guy called Ahmed at the front desk👌
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewSpacious rooms and proximity to Haram
The toilet facilities could be better
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified review.
؟
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewVery close to Haram. Very nice staff and excellent breakfast.
None
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewCleanliness
Location.I won’t recommend if you are elder or visiting with elder, or have musculoskeletal issues or with babies. Steep uphill on return from Haram is very exhausting.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewExcellent breakfast choice, location very close to the Haram - 5 minute walk. also big advantage is it the direction of human traffic - so much less on this side compared to all the other sides
we were in a room with wooden windows. The noise from the work outside was coming through which was affecting my sleep i would recommend these rooms windows are reviewed for noise
Reviewed: 2 September 2025 · Stayed in August 2025
Verified revieweverything
no major issues
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWIFI was too weak. Service was not great Customer Service was not great Very late in bringing luggage & no response Over all property was good but except the service & hospitality is poor.
Everything except breakfast & property
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI didn’t like it
Unfortunately the room was not clean and smells cigarettes (the smell was all over the place), then they changed the room to another one “ executive floor” < was not good at all (the bathroom was not clean, smells like insecticide and the bathroom sink was clogged and not draining quickly, which made it dirty every time I washed in it) and one of towels was dirty with brown spots, the came to clean it and changed the towels, but tje bad smell didn’t gone, the carpet was not vacuum well, and one of the lamps was not able to turn off and dirty (we selpt while it’s open) < lamp button was stuck!!! Last but not least I wanted to use the locker to my valuables (the moment i touch the locker door the keypad unit full down and broke)
Dear Nada, I am truly sorry to hear about your recent experience at Jabal Omar Hilton Makkah and Convention Center Please accept our sincerest apologies for the disappointment and inconvenience you encountered during your stay. We deeply regret that your stay did not meet your expectations. This is certainly not the level of service we strive to provide, and I understand how frustrating this must have been for you. Your feedback is incredibly valuable to us as it helps us identify areas where we need to improve. Please be assured that we are taking your comments seriously and will address these issues with our team to prevent them from happening in the future. I would greatly appreciate the opportunity to discuss your experience further and see how we can make things right. Again, thank you for bringing this to our attention, and I hope you will give us another chance to provide you with the exceptional service we are known for. Warm regards, Jabal Omar Hilton Makkah & convention Center Team
Dear Nada, I am truly sorry to hear about your recent experience at Jabal Omar Hilton Makkah and Convention Center Please accept our sincerest apologies for the disappointment and inconvenience you encountered during your stay. We deeply… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe breakfast has a large variety
The rooms could do with updating
Dear Valued Guest Greetings from Jabal Omar Hilton Makkah & convention Center First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this. It is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced and would like to assure you that your comments will be passed on to the relevant management teams. I do hope we will have the chance to make it right for you at very near future. Best Regards Jabal Omar Hilton Makkah & convention Center Team
Dear Valued Guest Greetings from Jabal Omar Hilton Makkah & convention Center First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. … Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClean and modern facilities with quality breakfast close to haram.
Minor gripe but could provide more water bottles on the daily (these could also be bigger as in other hotels)
Dear habib Thank you very much for choosing Hilton Makkah and Convention Center as your home away from home in the Holy City of Makkah and we greatly appreciate you taking the time to share your experience during your stay with us. We are delighted to hear that you had a comfortable and pleasant stay at our hotel. Your valued feedback will definitely be shared with all concerned departments. Entire team is looking forward to welcoming you back soon and will spare no efforts to make your next stay more enjoyable one. Best Regards Jabal Omar Hilton Makkah & convention Center Team
Dear habib Thank you very much for choosing Hilton Makkah and Convention Center as your home away from home in the Holy City of Makkah and we greatly appreciate you taking the time to share your experience during your stay with us. We a… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReally nice staff upon check in
Dear Akhi, Many thanks for taking your valuable time to post your review on Booking.com following your stay at Jabal Omar Hilton Makkah and Convention Center. We are happy to learn you enjoyed your time here and were satisfied with our service It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. Warm regards, Jabal Omar Hilton Makkah & convention Center Team
Dear Akhi, Many thanks for taking your valuable time to post your review on Booking.com following your stay at Jabal Omar Hilton Makkah and Convention Center. We are happy to learn you enjoyed your time here and were satisfied with our … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Service
Dear Valued Guest Greetings from Jabal Omar Hilton Makkah & convention Center First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this. It is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced and would like to assure you that your comments will be passed on to the relevant management teams. I do hope we will have the chance to make it right for you at very near future. Best Regards Jabal Omar Hilton Makkah & convention Center Team
Dear Valued Guest Greetings from Jabal Omar Hilton Makkah & convention Center First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review