Reviews of فندق قوافل الشام 2 stars
King Khalid Road, 47327 Tabuk, Saudi Arabia
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Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewVery good location and staff helpful
N/A
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewLocation is very close to the highway, very nice staff and helpful
Nothing
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewThe rooms were clean and spacious. and nothing else everything else was trash.
First of all they played with us they allotted the room which had no clean water supply it tasted like egg. After a long discussion they changed the room. The WiFi was trash in both of the rooms. The world is working on Internet and the kept us in a very bad position by providing bad Internet connection. After one day the had provided a clean room but the WiFi was very bad. Would not recommend this very bad hotel. Before reserving or paying for the room do check the water supply as it tastes like egg and do check the wifi as we could not even use it.
Dear Valued Guest, First of all, I would like to sincerely thank you for taking the time to share your feedback regarding your stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations. Please rest assured that we take your comments seriously, and they will be discussed with our team to ensure continuous improvement of our services. We are committed to enhancing the guest experience and we truly hope you will give us another opportunity to welcome you in the future and provide a stay that exceeds your expectations. Our Al-Qawafel Complex features a variety of facilities, including retail shops, a drive-thru, an ATM, a restaurant, and the Rayhani Garden Restaurant—a spacious venue offering a wide range of food and beverages, shisha lounges, family seating areas, a lit fountain, and children's play areas. We also have a fully equipped ladies’ salon, which we invite you to visit during your next stay. Regarding cleanliness, we would like to clarify that we have a dedicated housekeeping team, and we did not receive any requests or complaints from your side in this regard. During the Eid Al-Fitr holiday, the hotel was fully booked, and we did not receive any similar complaints from other guests—whether staying near your room or elsewhere in the hotel. In fact, our positive and high ratings on Booking.com speak for themselves, and we encourage you to review them personally. One important point to note: from the moment of your arrival, there appeared to be a strong focus on attempting to retrieve 500 SAR from your booking, claiming a mistake in booking three nights. It was explained clearly that cancellations must be initiated from your side, and beyond that, there was no further actionable matter. We kindly ask that you reflect honestly before making claims that do not align with the facts, as such accusations only serve to unfairly damage the reputation of our hotel. Thank you once again for your feedback. Warm regards,
Dear Valued Guest, First of all, I would like to sincerely thank you for taking the time to share your feedback regarding your stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations. Please rest … Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in August 2024
Verified reviewReviewed: 3 September 2024 · Stayed in July 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewNeat n clean Good supporting staff
Nothing
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewStaff members were very gentle
Cleaning room , furnitures
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewThe staff were very nice and helpful. The facilities around within the complex made me feel comfortable after long working hours and elevated my experience.
The only disadvantage I found was that it is a little bit far from the city centre and most points of interest.
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewPrice vs value
Far from city center
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewThe staff was really helpful and welcoming. The place was really good and exudes hospitality. We had a really good stay and could enjoy our time in the best possible scenario.
There was nothing of that accord.
Our dear guest Abhijith, it is our pleasure to serve you and we thank you for your trust and choice in us. We are proud of this comment and we promise you more progress and we look forward to welcoming you again to your second home, Al-Sham Caravans.
Our dear guest Abhijith, it is our pleasure to serve you and we thank you for your trust and choice in us. We are proud of this comment and we promise you more progress and we look forward to welcoming you again to your second home, Al-Sham… Show more
Reviewed: 17 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewUnique Quite
Our dear guest Ahmed , it is our pleasure to serve you and we thank you for your trust and choice in us. We are proud of this comment and we promise you more progress and we look forward to welcoming you again to your second home, Al-Sham Caravans.
Our dear guest Ahmed , it is our pleasure to serve you and we thank you for your trust and choice in us. We are proud of this comment and we promise you more progress and we look forward to welcoming you again to your second home, Al-Sham C… Show more
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewThe hotel location was good, the room & toilet was clean.
The bed is somewhat feels like fragile.
Our dear guest Saydur , it is our pleasure to serve you and we thank you for your trust and choice in us. We are proud of this comment and we promise you more progress and we look forward to welcoming you again to your second home, Al-Sham Caravans.
Our dear guest Saydur , it is our pleasure to serve you and we thank you for your trust and choice in us. We are proud of this comment and we promise you more progress and we look forward to welcoming you again to your second home, Al-Sham … Show more
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewReviewed: 11 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified review