Lift

Location

Stayed in August 2025

Nothing

Reception was excellent the lady was so helpful and did attend to all.our needs

Stayed in August 2025

Location and efficient staff

Stayed in August 2025

Very noise , few elevator but people are too much

Location

Stayed in July 2025

Walking down to the breakfast through the maze that is the whole complex of towers and some poor signage

Muyad at reception was fantastic at checking us in, he made sure this was seamless and gave us a fab room. First time KSA that I’ve had the hotel call to check in to see if everything was okay and to our satisfaction during our stay, house keeping was very good and took care of everything we needed, and the range of the breakfast menu meant everyone could eat what they wanted from pancakes to a full on south Asian cuisine.

Stayed in August 2025

It was super close to Haram and had everything you could ever need.

Stayed in August 2025

Lift service was awful and waiting was like 1h to get to ur room and when 1 lift breaks down mayhem here. This hotel needs more lifts tower 6 is proberly the busiest

Close to haram

Stayed in August 2025

The lift was a bit busy by praying time. Leave your room 10 - 15 min before every Azan just in case for the lift delays. You can use the Hotel Mousqe on Level 6 . If you are late for Kabba prayer. Apart of that everything it was nice .

Location it was exellent.

Stayed in August 2025

In the booking, private parking mentioned.... but i had to pay for parking at the end....

Excellent location... very close to haram

Stayed in August 2025

Maintenance noise during the day made us uncomfortable Parking price per hour was 12 sar/hr for residents, but if possible, make an offer per day

Comfortable beds Near Haram Excellent Welcoming Staff Spacious room .. The mall was amazing

Stayed in August 2025

Nothing.

The check in was smooth and we got an upgrade to partial haram view and it was amazing.

Stayed in August 2025

Lift timing

Location and staff behaviour

Stayed in August 2025

Crowded elevators specially after salah

Location is like u are inside the masjid and having the mall inside the same building

Stayed in August 2025

Close to Makkah

The location map shared was incorrect. Not sure if it was from hotel or booking.com Despite many calls no one picked up the phone.

Stayed in August 2025

Lifts always stuck and they used the same life for service. Very poor. Toilet was blocked. Shower was blocked. The rooms are a little rundown.

The guys who cleaned our room daily were excellent.

Stayed in August 2025

The location was excellent. Breakfast was great.

Stayed in August 2025

Reception staff can be unhelpful, especially the females during the day. Do not use the kids club, it is overpriced and run by unenthusiastic attendants who just sit watching TikTok videos, I didn't feel my children were looked after at all during the time in the club. Overall do not expect much help from the natives working at the establishment. The breakfast is bland and not worth the money, and clean tables can be hard to find and are slow to be cleaned. There are no stair routes down to the ground floor have to wait sometimes an eternity for an elevator. Booking taxis through the hotel is overpriced and run by careless unprofessional individuals who sit in the car park smoking away whilst people wait tirelessly forming queues at their desk. The cooker and kettle in the rooms are slow to heat up. 😠👎 #HotelReview #Service #Breakfast #Elevator #Taxi #Staff

Exceptional above and beyond service by housekeeping. They do a brilliant job. Room service dining was good with tasty fresh food reasonably priced.

Stayed in August 2025

The sometimes absolutely interminable waiting times at the tower elevators (some of which regularly seemed to be out of service for several hours at a time), expensive room rates, and the fact that they locked the ladies' musalla after every prayer. We would have loved to have the option of availing ourselves of this facility throughout the day and night. It is spacious, air conditioned, immaculately clean, and peaceful with a lovely view of the haram.

Wonderfully convenient location, spacious room size, great shower water pressure, delicious and varied breakfast options, helpful and friendly elevator security officers, cordial room service personnel, and super restaurant staff and service. A thousand thanks to them all. Our stay was marvellous, alhamdu liellaah. The primary hesitation we might have for returning would be the elevator issues.

Stayed in August 2025

Price is too high even in off season that was surprising

Location Comfort Facilities Staff

Stayed in July 2025

They don't have any fairness when it comes to billing. It was said on the site that some amount will be deducted as soon as reserve the hotel, but they don't mention that your 90% of the amount gets deducted. Secondly, when it comes to parking, there should be a principle of fairness in disclosing the parking charges. They are charging around 12 SAR per hour, which I should have considered during booking itself. Imagine that you are staying their for 5 nights and you end up paying more than 1300 SAR only for parking. Lastly, the mechanism of managing the lifts is very poor during the peak time of prayers, they have got only 3 lifts to cater the high volume of customers, and all of them either go up at one time or come down at one time. The lifts should be managed in such a way that there has to be a balance.

Overall the experience was good as it has got close proximity with Haram area.

Stayed in August 2025

Drilling work and building work taking place whilst trying to sleep, however credit to hotel staff they did sort it out after a hour

Location is the best , staff are friendly

Stayed in August 2025

The smell made the stay uncomfortable. But in general it was ok.

The staff was very helpful and friendly. Especially, Mr. Mosaed and Mr. Rayan. The general experince was good.

Stayed in June 2025

I found the price to be quite expensive for just one night . I expected better value for the cost.

I stayed at a hotel located very close to Masjid al-Haram, which was extremely convenient for performing prayers and attending religious activities. The location is definitely one of the biggest advantages. Breakfast was decent with a wide variety of choices, which was a pleasant way to start the day.The room was comfortable and clean, providing a good place to rest after a long day.

Stayed in August 2025

The carpet is worn and needs replacing. There was an unpleasant smell in the room, likely from old furniture and fixtures, and possibly from pigeons in the area, which should be addressed. Having visited after two years, we felt the hotel would benefit from renovation. Check-in took 30 minutes despite several counters being staffed, with little effort made to welcome guests.

The location was excellent, and the breakfast was brilliant. The breakfast/dining manager was exceptionally helpful and accommodating, even arranging breakfast in our room for a family member who was unwell.

Stayed in July 2025