Reviews of Makkah Towers 5 stars
Ibrahim Al Khalil Street, Makkah, Saudi Arabia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThis has to now be the first port of call for us when we are coming to Makkah. Not only is it a step away from the main door of the Haram, the staff from reception to catering, to the housekeeping staff are all amazing. There was not anything that we came away thinking could have been done any better.
A bit more customer focussed training for the security staff.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe elevator but the staff were doing their best.
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI am going to write review about the current stay .We are very satisfied especially team.member Sarah who helped a lot. She is very professional lady and I recommended stay at this hotel. She is so kind and went above and beyond to make my stay enjoyable. Very much satisfied with the services.
Nothing
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Best regards, Guest Experience Team Makkah Hotel & Towers
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Be… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Lift
Dear Guest Md Mahabubur, Thank you for letting us know about your experience with our hotel We are looking into this issue and hope to resolve it promptly and accurately. We are looking forward to having you again in our hotel and towers. Best regards, Guest Experience Team Makkah Hotel & Towers
Dear Guest Md Mahabubur, Thank you for letting us know about your experience with our hotel We are looking into this issue and hope to resolve it promptly and accurately. We are looking forward to having you again in our hotel and towers.… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReception was excellent the lady was so helpful and did attend to all.our needs
Nothing
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Best regards, Guest Experience Team Makkah Hotel & Towers
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Be… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation and efficient staff
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Best regards, Guest Experience Team Makkah Hotel & Towers
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Be… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location was very good.
Staff mislead me and got me to upgraded to a better room but then for 3 nights then for which of them there was work scheduled in the morning. So children really struggled, hotel apologised and offered different different rooms during second night but it was too late.
Dear guest, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel as our mission is to provide excellent guest experiences. we wish to contact you personally to discuss this further. Kind regards, Guest Experience Team Makkah Hotel & Towers
Dear guest, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel as our mission is to provide excellent guest experiences… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewCustomer service was excellent. From start to finish. The room service was top-notch as well. A shout-out to Usman, who was incredibly kind and attentive. He made sure we had everything we needed and was very prompt with our orders. He was a real pleasure to interact with. We had two rooms both huge and a great view of Al Haram. Excellent access for prayers and for food and shopping taking us seconds to reach th3 food court. Brilliant for going with large families and little kids.
All brilliant.
Dear Guest, Hammad Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Best regards, Guest Experience Team Makkah Hotel & Towers
Dear Guest, Hammad Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towe… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
No negative
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Best regards, Guest Experience Team Makkah Hotel & Towers
Dear Guest, Thank you for taking the time to review your stay with us in Makkah Hotels & Towers. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again in our hotel and towers. Be… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe hotel was so bad! It was a contrast to what was shown on Booking.com! The facility is very old, smelly. The rooms are full of damp, wet, smells so bad and the beds were wet and cold! The toilets were flooding. My nieces fell sick as a result of the damp and cold of that night and they had to move us into another room which was a little bit better than the first! It was the worst experience I have had in 25 years of travelling to Saudi Arabia!.
Dear guest YUSUF, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel as our mission is to provide excellent guest experiences. we wish to contact you personally to discuss this further. Kind regards, Guest Experience Team Makkah Hotel & Towers
Dear guest YUSUF, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel as our mission is to provide excellent guest exper… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff.
The hotel is so bad! It was a contrast to what was shown on Booking.com! The facility is very old, smelly. The rooms are full of damp, wet, smells so bad and the beds were wet and cold! The toilets were flooding. My nieces fell sick as a result of the damp and cold of that night and they had to move us into another room which was a little bit better than the first! It was the worst experience I have had in 25 years of travelling to Saudi Arabia!.
Dear guest YUSUF, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel as our mission is to provide excellent guest experiences. we wish to contact you personally to discuss this further. Kind regards, Guest Experience Team Makkah Hotel & Towers
Dear guest YUSUF, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel as our mission is to provide excellent guest exper… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified review