Reviews of Mercure Hotel Khamis Mushait by Accor 4 stars
3148 Khamis Mushait 8592 Al Musa District, 62463 Khamis Mushayt, Saudi Arabia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewComfy and clean
Big price difference on booking earlier versus my colleagues booking
Dear Mr. Valued Guest Thank you so much for your wonderful feedback We are delighted that you enjoyed the cleanliness, the cooperation of our staff, the parking, and the hotel’s location. We will take in consideration your vailed points with related partners Always look forward to welcoming you again. Best Regards, Guest Relation Team
Dear Mr. Valued Guest Thank you so much for your wonderful feedback We are delighted that you enjoyed the cleanliness, the cooperation of our staff, the parking, and the hotel’s location. We will take in consideration your vailed points wi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNew and clean, the staff were professional 👌 and helpful
Minor things by some of the guests needed some control by the hotel
Dear Mr. Mohamed , Thank you for your valuable feedback and kind words about our cleanliness and professional staff. We appreciate your note regarding guest behavior, and we will work to ensure a comfortable experience for everyone. We look forward to welcoming you again. Best Regards, Guest Relation Team
Dear Mr. Mohamed , Thank you for your valuable feedback and kind words about our cleanliness and professional staff. We appreciate your note regarding guest behavior, and we will work to ensure a comfortable experience for everyone. We loo… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewIt’s normal
Some of the hotel rooms have a sewage smell coming from the bathroom.
Dear Our Value Guest, Warm greeting from Mercure Khamis Mushait Thank you for taking the time to tell us about your experience we regret that your experience did not meet your expectations. Be confident that your comments are taken in consideration and constructively with a special attention. Please allow me to express our sincere apologies for any inconvenience caused. We appreciate your comments, as they will definitely help us to improve our service. We hope we will have the chance to have you staying with us again and make sure you enjoy a memorable experience at Mercure Khamis Mushait. Rest-assure that there is a plan a developing hotel fixtures. Kind Regards. Guest Relations Team
Dear Our Value Guest, Warm greeting from Mercure Khamis Mushait Thank you for taking the time to tell us about your experience we regret that your experience did not meet your expectations. Be confident that your comments are taken in con… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything
Dear Mr. Abdullah Thank you very much for your kind words and wonderful feedback. We are thrilled to hear that you enjoyed every aspect of your stay with us. Our team always strives to provide the best experience, and we are glad to know we succeeded in making your visit memorable. We look forward to welcoming you back soon and making your next stay just as enjoyable. Best regards, Guest Relation Team
Dear Mr. Abdullah Thank you very much for your kind words and wonderful feedback. We are thrilled to hear that you enjoyed every aspect of your stay with us. Our team always strives to provide the best experience, and we are glad to know … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewClean Excellent staff Management top always on the run Breakfast varieties great Thanks to all
Non
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewEverything was very nice with various parking and facilities
Nothing
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe staff was very helpful and nice specially recipient girl “ WALAA “ she was very helpful
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewCouldn't sleep because of cars' sounds coming in from the windows. Sound also from other rooms. The door lock was not locked properly Food was not cooked well Water glass was broken I asked the invoice to be under company name and my name, but it was issued under my name And many other things
Dear Mr. El Masri, Thank you for staying at Mercure Hotel Khamis Mushait. I’m truly sorry for the inconvenience caused during your visit. I personally followed up with you to discuss your concerns, and I appreciate your time during our call, as well as your kind compliments. We regret these issues were not brought to our attention during your stay, which was limited to a single day from early morning to check-out. We would have acted immediately had we been informed. We checked our glassware but found no broken items, especially as we are a newly opened hotel with strict quality control. The food was prepared to standard, though we understand preferences vary. The invoice could have been updated with your company name at any time — this is a simple system setting we manage routinely. Our reception team is available 24 hours and trained to resolve issues immediately. We remain committed to improving every guest’s experience. Your feedback has been shared with the relevant teams. We hope to welcome you again and deliver the high standard we aim for. Sincerely, Hameed Ali General Manager
Dear Mr. El Masri, Thank you for staying at Mercure Hotel Khamis Mushait. I’m truly sorry for the inconvenience caused during your visit. I personally followed up with you to discuss your concerns, and I appreciate your time during our call… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewvery good staff at restaurant
the people at reception did not speak English..
Dear Nicola, Thank you for taking the time to share your feedback and for rating your stay an 8.0. We’re glad you enjoyed the comfort of our beds and appreciated the service at our restaurant. your kind words have been shared with the team. We sincerely apologize for the inconvenience caused by the language barrier at reception. We are actively working on improving English communication skills through additional training to better support all our international guests. We hope to welcome you back for an even better experience. Kind regards, Hameed
Dear Nicola, Thank you for taking the time to share your feedback and for rating your stay an 8.0. We’re glad you enjoyed the comfort of our beds and appreciated the service at our restaurant. your kind words have been shared with the team… Show more