everything is very good

excelent

Stayed in August 2025

Nothing specific

I recently stayed at Swissôtel Makkah during my Umrah trip, and it was truly an excellent experience. I booked a Kaaba view room, and I must say the view was absolutely exceptional—by far the best I have ever had in all my visits to Makkah. Having performed Umrah many times before, this experience was unique and unforgettable. The comfort of the stay, combined with the breathtaking view, made my trip even more special. Highly recommended

Stayed in August 2025

It was all good

It’s closeness to the Haram. The room was very clean and the staff were very polite and helpful

Stayed in August 2025

Everything was spot on.

Exceptional service, superb breakfast, and a prime location. The uninterrupted view of the Kaaba from the room draws your gaze to the sacred site time and again, it’s truly captivating.

Stayed in August 2025

The lack of designated parking spaces for guests and serving the hotel is very annoying. Parking spaces should be designated for hotels, where guests' cars are received and parked in the parking lots by your staff and requested when needed as one of the services provided.

Thank you for your hospitality and warm welcome. We look forward to your next visit, but we hope that the one-time hospitality offered to our suite guests will be complemented by the addition of Arabic coffee, as is one of our Saudi customs and values.

Stayed in August 2025

No

Near to Haram. Good staff. 5 stars facilities

Stayed in August 2025

excelent

excelent

Stayed in August 2025

The very late check-in.

The hotel was super comfy and clean, but the receptionists weren’t very welcoming when we kindly requested an early check-in. However, we entered our room at 4:00 PM. The buffet was huge and delicious with various food options. Will absolutely try it again.

Stayed in August 2025

Nothing

The location, the Kabba view, food, stuff, and the mall

Stayed in August 2025

Very good location. Very good qualities. Very helpful staff. Must come again.

Stayed in August 2025

Really close to Haram with very supportive staff. Khalid at reception was very helpful to give me the room with Kaba view. Whenever I wasn’t in Haram, I can still see the kaba and it was surreal.

Stayed in August 2025

Every thing

Stayed in August 2025

We really enjoyed this wonderful hotel, great breakfasts, very friendly staff, cleanliness and comfort

Stayed in August 2025

Small bathroom.

Location

Stayed in August 2025

Nothing.

Everything.

Stayed in August 2025

Nothing

The location to the haram

Stayed in August 2025

Nothing

Everything. This is an excellent 5 star hotel by every standard.

Stayed in August 2025

Nothing

The hotel was clean and well maintained

Stayed in August 2025

Nothing

The staff at this soswissotel is amazing, I stayed there for a quick umrah trip of 24 hours from August 27-28. First of all when I arrived the beautiful girl at the reception was a sweet hear, a warm host who after seeing how tired and was made sure I get my room at 12 even though hotels check in is at 4. The staff for the dinner for that night were one of the kindest and warmest people, who made sure I was happy with my experience and full with the yummy food at the buffet. I went to the reception couple of times for booking my airport transfer, getting another room key etc.. and every time I have been greeted by a kind and helpful person. At last the person who helped with my luggage and going to the airport transfer car after I checked out. Sorry forgot his name but during our conversation he mentioned he was from myanmar. He was extremely helpful, kind, and respectful. Honestly my new “umrah hotel” from now on, a big to everyone there🫶🏻

Stayed in August 2025

Need to add tissue in the bed room not only in bath room , also the size of trash is so small and fill rapidaly

The kaba view , the prayer with the mosque in the same room

Stayed in August 2025

Everything beyond expectations special was impressed by best room dinning service by AFRAH and also appreciated the front desk staff are very kind supportive i will recommend 100/100 to all my drs community

Stayed in August 2025

It was great experience good time inshallah coming again next year stay in the same place inshallah stuff was good everyone was very helpful

Stayed in August 2025

Excellent experience, the stay was more than amazing. I would like to thank all the incredible staff of swissotel. They are all super professional and cooperative. Special thanks to Mr Abdulla at the reception.

Stayed in August 2025

Basement entrance was restricted for our taxi driver for no apparent reason...took him 3 turn arounds and then only managed to enter on a lottery basis!

Proximity to Haram was amazing...literally a 2-3 min walk...when walking slowly Staff were fully English speaking and happy to help provide a wheelchair for a family member for the duration of our stay

Stayed in July 2025