Reviews of Swissotel Makkah 5 stars
King Abdul Aziz Endowment Abraj Al Bait Complex,Om AlQura Street., 21955 Makkah, Saudi Arabia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe room was excellent. I was very kindly upgraded to Ka'aba view and that was amazing.
Everything was excellent.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI like the hotel location ,very good dinner buffet and great standard from.the hotel staffs
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI like the location and the hotel standards
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was amazing!!! The beautiful Kabah view, the variety in the breakfast buffet, the cleanliness of the rooms plus friendly staff! Keep up the good work
The lifts were confusing as some of them didn't go to specific floors
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt was a good experience.
Little bit confusion on lift designated for our floor/room.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewexcelent
everything is very good
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI recently stayed at Swissôtel Makkah during my Umrah trip, and it was truly an excellent experience. I booked a Kaaba view room, and I must say the view was absolutely exceptional—by far the best I have ever had in all my visits to Makkah. Having performed Umrah many times before, this experience was unique and unforgettable. The comfort of the stay, combined with the breathtaking view, made my trip even more special. Highly recommended
Nothing specific
Dear Faisal, Thanks for your positive reviews about Swissotel Makkah. We are proud to be part of the prominent Clock Towers complex that directly faces the holy Kaaba. Can’t wait to help you discover more life rewards on your next visit.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt’s closeness to the Haram. The room was very clean and the staff were very polite and helpful
It was all good
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExceptional service, superb breakfast, and a prime location. The uninterrupted view of the Kaaba from the room draws your gaze to the sacred site time and again, it’s truly captivating.
Everything was spot on.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThank you for your hospitality and warm welcome. We look forward to your next visit, but we hope that the one-time hospitality offered to our suite guests will be complemented by the addition of Arabic coffee, as is one of our Saudi customs and values.
The lack of designated parking spaces for guests and serving the hotel is very annoying. Parking spaces should be designated for hotels, where guests' cars are received and parked in the parking lots by your staff and requested when needed as one of the services provided.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was Fantastic except food menu. There are very limited options for Indian traveller's.
I have been visiting Swissotel from last 3years regularly & I often visit other Accor properties across the globe. The only change I would suggest Swissotel Makkah would be atleast add some Asian menu in the options.
Dear Riyaz, Thank you for your kind feedback. We are always working on providing you with various vitality dishes and beverages that please both your taste buds and nutritional requirements at Swissotel Makkah. We’re looking forward to your next visit.
Dear Riyaz, Thank you for your kind feedback. We are always working on providing you with various vitality dishes and beverages that please both your taste buds and nutritional requirements at Swissotel Makkah. We’re looking forward to your… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNear to Haram. Good staff. 5 stars facilities
No
Dear Zatyl, thank you for your positive feedback towards our facilities, staff services and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.
Dear Zatyl, thank you for your positive feedback towards our facilities, staff services and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewexcelent
excelent
Dear Ramzan, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified review