The only thing that i can complain about is I reserve a room with a view of city, but there were only wall of closest building. There were no view. They tried to change the room but the room shown was very small for 4.

Vallahi they're super cool. The people working here are so kind. Everything is really good. Staff is amazing, cleanliness is great even for us as Turkish people :) -My mum couldn’t deal with if it wasn’t that clean- // The room was also nice. It's also quite close to the Kaaba. For those undecided about Al-Maqam, I can say this: I don't think it's spiritually beneficial to walk through a huge shopping mall while going to Tawaf/Kaaba. Also, the mall's elevators are a complete mess; I think Swissotel Makkah is much better.

Stayed in September 2025

Exceptional

Stayed in September 2025

Very busy lifts and confusing lift service

Everything apart from the lifts.

Stayed in September 2025

Waiting time for elevators during peak hours

Room is clean. Location close to Haram

Stayed in August 2025

I recently stayed at Swissotel Makkah, we had 4 rooms in total, and my experience was truly outstanding. The service was exceptional. Every staff member I interacted with was warm, welcoming, and genuinely attentive to guests' needs. The facilities were excellent as well, offering everything one could need for a smooth and comfortable visit. The hotel is beautifully maintained, modern, and thoughtfully designed to accommodate the large number of visitors. We opted for a Ka'bah view it was beyond my expectations. I would highly recommend it. The hotel is in prime location. Being so close to the Haram makes it incredibly convenient, especially for prayer times. Having such easy access truly enhanced the overall experience.

Stayed in September 2025

the breakfast was underwhelming also the sound quality of the speakers in the room was not good

i liked the view also the staff are very nice and quick to provide the service

Stayed in August 2025

Inability to have adjoining rooms with my children. Perhaps due unavailability.

Good location

Stayed in July 2025

Everything was excellent.

The room was excellent. I was very kindly upgraded to Ka'aba view and that was amazing.

Stayed in August 2025

I like the hotel location ,very good dinner buffet and great standard from.the hotel staffs

Stayed in August 2025

I like the location and the hotel standards

Stayed in August 2025

The lifts were confusing as some of them didn't go to specific floors

Everything was amazing!!! The beautiful Kabah view, the variety in the breakfast buffet, the cleanliness of the rooms plus friendly staff! Keep up the good work

Stayed in August 2025

everything is very good

excelent

Stayed in August 2025

Nothing specific

I recently stayed at Swissôtel Makkah during my Umrah trip, and it was truly an excellent experience. I booked a Kaaba view room, and I must say the view was absolutely exceptional—by far the best I have ever had in all my visits to Makkah. Having performed Umrah many times before, this experience was unique and unforgettable. The comfort of the stay, combined with the breathtaking view, made my trip even more special. Highly recommended

Stayed in August 2025

It was all good

It’s closeness to the Haram. The room was very clean and the staff were very polite and helpful

Stayed in August 2025

Everything was spot on.

Exceptional service, superb breakfast, and a prime location. The uninterrupted view of the Kaaba from the room draws your gaze to the sacred site time and again, it’s truly captivating.

Stayed in August 2025

The lack of designated parking spaces for guests and serving the hotel is very annoying. Parking spaces should be designated for hotels, where guests' cars are received and parked in the parking lots by your staff and requested when needed as one of the services provided.

Thank you for your hospitality and warm welcome. We look forward to your next visit, but we hope that the one-time hospitality offered to our suite guests will be complemented by the addition of Arabic coffee, as is one of our Saudi customs and values.

Stayed in August 2025

No

Near to Haram. Good staff. 5 stars facilities

Stayed in August 2025

excelent

excelent

Stayed in August 2025

The very late check-in.

The hotel was super comfy and clean, but the receptionists weren’t very welcoming when we kindly requested an early check-in. However, we entered our room at 4:00 PM. The buffet was huge and delicious with various food options. Will absolutely try it again.

Stayed in August 2025

Nothing

The location, the Kabba view, food, stuff, and the mall

Stayed in August 2025

Very good location. Very good qualities. Very helpful staff. Must come again.

Stayed in August 2025

Really close to Haram with very supportive staff. Khalid at reception was very helpful to give me the room with Kaba view. Whenever I wasn’t in Haram, I can still see the kaba and it was surreal.

Stayed in August 2025

Every thing

Stayed in August 2025

We really enjoyed this wonderful hotel, great breakfasts, very friendly staff, cleanliness and comfort

Stayed in August 2025