Reviews of Turtle Bay Resort - Red Sea
Red Sea Coastal Village, 34439 Ḩanak, Saudi Arabia
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEverything is good
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewQuietness and relaxing environment, perfect
noise coming for HVAC system at the beach club
Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the quiet and relaxing atmosphere of our resort, it’s wonderful to know that this contributed positively to your experience. We also appreciate your comment regarding the noise from the HVAC system at the Beach Club. Please rest assured that we are reviewing this with our engineering team to explore solutions and ensure a more peaceful environment for all our guests. We hope to have the pleasure of welcoming you back for an even more serene and enjoyable stay. Warm regards, Raf Griep General Manager
Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the quiet and relaxing atmosphere of our resort, it’s wonderful to know that this contributed positively to your experience.… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewI had a wonderful experience at this hotel. The hotel is beautiful, clean, and quiet, and the management is cooperative and smooth. The management made the payment process easy and flexible by allowing us to pay after check-out, which made me feel comfortable and confident. They also cancelled another booking without any fees, which was a great gesture. Overall, I'm very satisfied with my stay at this hotel and would recommend it to anyone looking for a comfortable and flexible hotel experience."
However, I would suggest that the hotel provide 24-hour room service, as this can be very useful for guests who want to enjoy meals in their rooms at any time.
Dear Mr. Thamer, Thank you for taking the time to share your kind words about your recent stay with us. We are truly delighted to know that your experience at Turtle Bay Red Sea was a memorable one. Your feedback is both rewarding and motivating for our entire team, as it reaffirms our commitment to delivering exceptional service and thoughtful guest experiences. We also appreciate your valuable recommendation regarding 24-hour room service. Should your travels bring you back to the area, it would be our sincere pleasure to welcome you once again to Turtle Bay Red Sea. Warm regards, Raf Griep General Manager
Dear Mr. Thamer, Thank you for taking the time to share your kind words about your recent stay with us. We are truly delighted to know that your experience at Turtle Bay Red Sea was a memorable one. Your feedback is both rewarding and mot… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewAll the documents were sent 6 hours before our arrival for the security pass. However, they did not do the security pass and we had to wait (and lost) 40 mins at the security office for the access. Luckily, i bought a local sim card when i landed ! Arriving at the hotel, there was no apology and the service was non existent. At check in no information was given for breakfast or dinner. A bit thank you to the Mauritian guy we met though (his name is Darmen I think) who explained everything to us. We waited for 30mins to get our luggage. Well, we never got them in the room. We eventually went to the reception to get them ourselves. The lady there was very rude. Two luggages were infront of her but she did not care and spoke so ruthlessly. I don’t understand how an employee of such a prestigious hotel can be so mean and show so much attitude towards guests. She was more interested in going at the buffet to fill her tupperware than assisting guests (i have never seen an employee serving herself at the same buffet of guests - quite shocking). At the buffet, again the service was non existent. There were 3 waiters. One of them was the head and he was more interested with his phone. The other 2 kept doing and undoing the same table for minutes (they didn’t know what to go I guess - it was strange). No one came to our table to take orders for the drinks or water. Breakfast was great. Finally we saw people working and assisting guests with a smile. The room was clean but there were mosquitoes (we hadn’t even opened the door to the terrace yet). Check out was horrible. There is clearly a lack of organisation. We waited for 30mins !! Never seen that before. I still don’t understand why the receptionist did not check our bill beforehand and made us wait for 30mins because he said he wanted to make sure everything was correct on the bill. We asked for a late check out (by the way thank you for that), and he knew we were checking out one hour later.
Dear Valued Guest, Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered during your stay, especially regarding the arrival process, staff attitude, and service at the buffet and reception. This is not the experience we aim to provide, and your comments have been shared with the relevant teams for immediate action. We’re glad you enjoyed the cleanliness of the room and the breakfast, and we appreciate you acknowledging the late check-out. Your feedback is invaluable to us, and we hope to welcome you back for a much-improved stay. Warm regards, Raf Griep General Manager
Dear Valued Guest, Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered during your stay, especially regarding the arrival process, staff attitude, and service at the buffet and reception. This is n… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewEverything was ok
I booked with breakfast and they charged me for ramadan foutour
Dear Mr. Mazen, Thank you for your positive rating and valuable feedback. We’re glad to know you were pleased with your overall stay. However, we truly regret the misunderstanding regarding your breakfast booking during Ramadan. We apologize for the inconvenience and will ensure better clarity and communication in the future. Your satisfaction is very important to us, and we look forward to welcoming you back for an even better experience. Warm regards, Raf Griep General Manager
Dear Mr. Mazen, Thank you for your positive rating and valuable feedback. We’re glad to know you were pleased with your overall stay. However, we truly regret the misunderstanding regarding your breakfast booking during Ramadan. We apologiz… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewBreakfast was standard, nothing special. I felt the hotel was way over priced for what it was. The evening buffet was also nothing special and over priced.
There seemed to be lack of management in the hotel.
Dear Mr,david andrew Thank you for sharing your feedback with us. We always aim to provide value and a memorable stay for our guests, so it’s disappointing to hear that both the breakfast and evening buffet didn’t stand out. We have done some significant changes to our breakfast offering to make improvements to the experience for our guests. Additionally, we apologize for any concerns regarding management and will address this to ensure smoother operations moving forward. We appreciate your input and hope you’ll consider staying with us again in the future, please feel free to reach out to myself directly. Raf Griep General Manager
Dear Mr,david andrew Thank you for sharing your feedback with us. We always aim to provide value and a memorable stay for our guests, so it’s disappointing to hear that both the breakfast and evening buffet didn’t stand out. We have done so… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewThe bed and pillows were exceptionally comfortable. Staff were attentive and responded quickly to requests
Nothing
Dear Mr. Saeed Thank you for staying with us and taking the time to share your positive feedback! We’re delighted to hear that you enjoyed your overall experience. We hope to welcome you back soon for another relaxing stay. Should you need any assistance with your future bookings, feel free to reach out. Kind Regards, Raf General Manager
Dear Mr. Saeed Thank you for staying with us and taking the time to share your positive feedback! We’re delighted to hear that you enjoyed your overall experience. We hope to welcome you back soon for another relaxing stay. Should you need … Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewQuite and Clean place peaceful atmosphere Fit for family and individual sport activities are very
Price Hopefully next time more valuable offers available
Dear Ms. Eman, Thank you for staying with us and for taking the time to share your experience. I’m delighted to hear that you enjoyed your overall stay with us. We appreciate your constructive feedback regarding our offers. Rest assured, the team is already working on improving them, and I would be more than happy to share the updates with you during your next visit. We look forward to welcoming you again soon! Kind regards, Raf General Manager
Dear Ms. Eman, Thank you for staying with us and for taking the time to share your experience. I’m delighted to hear that you enjoyed your overall stay with us. We appreciate your constructive feedback regarding our offers. Rest assured, th… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewBreakfast was good. Location is good. Amenities are okay.
I wouldn’t consider it resort quality.
Dear Mr. James Thank you for staying with us and taking the time to share your experience. We’re thrilled to hear that you enjoyed your overall experience. As our property has recently transitioned from primarily hosting corporate guests to welcoming leisure guests, we truly value your constructive feedback on the feel of the resort. Rest assured; our team is actively working on enhancing our offerings to better serve all our guests. For your next visit, I would be happy to share our updated offers with you. Please don’t hesitate to reach out to me directly if you need any assistance. Kind Regards, Raf General Manager
Dear Mr. James Thank you for staying with us and taking the time to share your experience. We’re thrilled to hear that you enjoyed your overall experience. As our property has recently transitioned from primarily hosting corporate guests to… Show more