Reviews of Makarem Umm Al Qura Hotel 5 stars
Ajyad Street,P.O. Box 7020 Makkah, 21955 Makkah, Saudi Arabia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything perfect
Hygiene level needs to be improved in bedroom/washroom
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel
Dear valued guest, Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel. Looking forward to welcoming you back soon. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEverything in the hotel
Nothing
Dear valued guest, Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel. Looking forward to welcoming you back soon. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFriendly staff , clean
Location not near from Haram
Dear valued guest, Thank you so much for your positive Review on our property! We look forward to welcoming you back to Makarem Um Alqura Hotel Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation: The hotel’s location is one of its strongest points. It’s situated quite close to the Haram, making it easy to reach either by shuttle or taxi. For those who prefer not to wait for the shuttle service, taxis are readily available and affordable, which adds a layer of flexibility to your plans. Parking: After a long drive, the availability of basement parking was a huge relief. The parking area is spacious and secure, allowing guests to park their vehicles with ease and peace of mind. This feature is particularly valuable for travelers arriving by car.
The shuttle service sometimes can take longer than expected but that's not the fault of the Hotel and it is all because of the traffic situation in Makkah specially during peak hours.
Dear valued guest, Thank you so much for your positive Review on our property! We look forward to welcoming you back to Makarem Um Alqura Hotel Good Wishes, Alaa Mohammad- Guest Relation
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI am old customer of the hotel. Good to see the new carpeting & furnishing.
Bus transportation system but that may be due to local authorities arrangements
Dear valued guest, We are very glad to hear that you enjoyed your overall stay with us. We look forward to hosting your stay once again at Makarem Um Alqura Hotel and continuing to meet your expectations. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Dear valued guest, We are very glad to hear that you enjoyed your overall stay with us. We look forward to hosting your stay once again at Makarem Um Alqura Hotel and continuing to meet your expectations. Good Wishes, Amjad Alotaibi - Gues… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCleanliness, organized and calm The breakfast was amazing ma shaa Allah I want to thank Brother Fadil Yasir in the restaurant for his hospitality and cheerful face.
The bathroom is clean but a little bit messy and somehow the water is staying on the floor With this beautiful and clean hotel, you could improve the bathrooms.
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf. We look forward to serving you during your next visit. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf. We look forward to serving you during your next visit. Good Wishes, Amjad Alotai… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewrooms need more attention, the breakfast is fair.
cleaness
Dear valued guest, Thank you for your positive feedback towards us. We are always honoured to welcome you in our hotel, we will take your comment in our consideration, waiting to serve you again in your next visit. Good Wishes, Alaa Mohammad - Guest Relation
Dear valued guest, Thank you for your positive feedback towards us. We are always honoured to welcome you in our hotel, we will take your comment in our consideration, waiting to serve you again in your next visit. Good Wishes, Alaa Mohamm… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location
The bathroom The room size
Dear valued Guest, We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again. Good Wishes, Alaa Mohammad - Guest Relation
Dear valued Guest, We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking for… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, receptionist
I have been using the services of this hotel since 2013 many times and it has been Ok but this time Bathroom was not clean especially the toilet, I asked the receptionist in my way to perform Umrah that I need some one to clean the bathroom and they told me Ok but when I returned it was not cleaned in addition to that there was no tooth brush or slippers which is normal in 4 stars hotel, I was alone, it was supposed to be a room for 2 which is the standard there, but they put me i a room with 4 beds which made it very tight and narrow. I was there for one night so I didn’t make an issue out of it. It isn’t supposed to be a busy season, it’s not Haj or even Ramadan.
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the department concerned for appropriate action. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback ha… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly and accommodating. Room was clean.
Bathroom floor was slightly dirty. Transport to Al Haram was lacking, taking too long to arrive and to depart. I used a taxi every time I wanted to go
Dear valued guest, Thank you for your positive feedback towards us. We are always honoured to welcome you in our hotel, we will take your comment in our consideration, waiting to serve you again in your next visit. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Dear valued guest, Thank you for your positive feedback towards us. We are always honoured to welcome you in our hotel, we will take your comment in our consideration, waiting to serve you again in your next visit. Good Wishes, Amjad Alota… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything. Makkarem is my all time favourite. The quality of the staff and cleanliness is so well good.
Nothing
Dear valued guest, Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel. Looking forward to welcoming you back soon. Good Wishes, Amjad Alotaibi - Guest Relation Supervisor
Reviewed: 23 August 2025 · Stayed in August 2025
Verified review