Reviews of Reve Blêu

Thank you for the feedback and happy that you enjoyed your stay. I just want to clarify something that you have listed in your review; we had the booking for two rooms and two guests total. In each bedroom we put two bath towels and one hand towel. You only spent two nights and I am a bit baffled about the remark for spare towels. We followed up in the apt every day apart form Saturday and Sunday where we replenished toilet paper etc...if we have missed something it would have been great if you sent us a message and we would've done the necessary. I am so sorry about that. We do have salt in the cabinet and as for tea and sugar we do not provide. Thanks, Kind regards.

Thank you for the feedback and happy that you enjoyed your stay. I just want to clarify something that you have listed in your review; we had the booking for two rooms and two guests total. In each bedroom we put two bath towels and one han… Show more

Dear Kane, Thank you for your review. We’ve taken note of your feedback and feel the need to clarify a few points. Firstly, it’s important to mention the fact our guesthouse is on a hill is clearly stated on our website, along with photos of the parking area. Most drivers with average driving ability are able to comfortably drive and park in the area. As for the so-called “excessive list of rules,” these have been put in place over the years after dealing with difficult guests (such as yourself) who didn’t respect the property. These rules are essential for maintaining the integrity of the guesthouse for all visitors, and no other guests have ever complained about them. Regarding your hygiene complaints, the only issue here was you. On one occasion, our cleaner had to deal with the unpleasant task of removing feces from the bidet that you left behind. This was extremely uncomfortable for our staff, and we’d expect better care from guests using our facilities. As for the bathroom mat, it was outside drying after you flooded the bathroom. Had we left it wet inside, I’m sure you would’ve complained about that too. We provide basic amenities like salt and pepper for cooking, but if you needed anything extra, it was your responsibility to buy it. This is a guesthouse, not a hotel with a full set of luxury supplies. All guests are expected to purchase any extra ingredients they need. The cleaning hours are clearly communicated to guests, and we simply let you know when cleaning is scheduled. We have never forced you to leave during these times. Finally, your accusation was entirely out of line. In Seychelles, we are a melting pot of different cultures, ethnicities, and backgrounds, and this diversity is something we take immense pride in. Our community is built on mutual respect, understanding, and appreciation for the varied traditions that make up our island's rich culture. It absolutely baffles us that you would interpret any of our actions in such a way. We are committed to treating all of our guests with the utmost respect, regardless of their background, and expect the same level of respect in return. It’s disappointing that you would make such an unfounded claim when nothing in our interactions or our service has ever reflected prejudice. We hope this clears up any confusion, particularly for future guests. Regards Ronelle

Dear Kane, Thank you for your review. We’ve taken note of your feedback and feel the need to clarify a few points. Firstly, it’s important to mention the fact our guesthouse is on a hill is clearly stated on our website, along with photo… Show more

Thanks for the feedback and for staying one night at our place. We have the most beautiful view which you said you love very much and that is thanks to the location.You ordered a car before you came which you cancelled and upon arrival you wanted to hire a car which I did all I can to get you one and in the end you said it is ok you can do without .I was the only one seeing you and it would have been good to know what I did wrong for not to get a better rating and to improve on it.I even asked my neighbour to give you a lift when you were walking down to the shop which I think was something very nice of me to do.I even tried my best to give you the room before the check in time .

Thanks for the feedback and for staying one night at our place. We have the most beautiful view which you said you love very much and that is thanks to the location.You ordered a car before you came which you cancelled and upon arrival you … Show more

Thank you for the feedback but we would like to shine some light on the negative remarks.On our listing it is very clear that we are up the hill and photos of our place says it all.Feedback from other guests state that we are up the hill and if you are not comfortable with walking you would need a car.You were offered a rental car or transfer but you said you wanted to explore by bus.We are not on the main road so you need to walk to the Bus stops and this was your choice.Our two stores down the road have everything one would need for their daily use. We operate as a self catering and there is nowhere on our listing that says we provide Tea /coffee /Milk.We put a few items as a starter pack for your arrival after which you buy your own.When you asked me for extra tea sachets I did replenished when doing housekeeping and there were few tea sachets plus coffee and milk left after your departure in the fridge. I do pay my clients a visit every morning or in the evening,I see nothing wrong in that and I am just doing my job to ensure my clients are happy.In your case I am very sorry if you were not happy seeing me at my place and you could have told me that you do not want to be disturbed and I would have understand. You pretended to be happy when you see me , asking me questions then to say that I come too often in the Villa.This is not nice . As for the cash payment it is well listed that we take only cash so I do not see why you were not happy about that .I told you to give me in Seychelles Rupees by getting the cash in the machines like other clients do but you said you do not want to pay any fees.You did not even pay us our full amount as per the daily exchange rate, but we took what you decided to give us which is unacceptable but we did not make any fuss. We did offer to do your laundry as we are not comfortable for clients to use our machine due to bad experience but you said no need for it as you thought we were going to charge you for that. As for us we tried our best to give you an early check in whilst you did not respect our check in time and not even the time you gave us during booking.We were happy we managed to do that and we thought that you were happy too.We welcome you with some fresh juice and bananas from our garden and we were always there to help and to answer your questions and so sorry again that we could not please you to the full.

Thank you for the feedback but we would like to shine some light on the negative remarks.On our listing it is very clear that we are up the hill and photos of our place says it all.Feedback from other guests state that we are up the hill an… Show more

Dear Pavel, Thanks for the feedback and also sorry for some disappointment. -To have such beautiful view we need to be up the hill and you are right that one needs a car if they do not like to walk. -Happy that we could help with the early Checkin which is not easy especially when we have clients leaving that same day , the laundry service, and regular cleaning. -Not all places in the Seychelles are lucky to have good internet service .We are so sorry about that and hopefully our service provider who we pay quite a lot of money for the bad service will listen to our calls.We also think that it is always good to have a SIM card like I do when I go on holiday and do not rely on the hotel ,despite they offer that facility. -As for the construction we are also praying that it will be over soon. -The Aircon unit , is located outside, under the small balcony ,not below any window as far as I know and first time we have this complain ,we also cannot see anywhere else to relocate that unit. -On our listing Page it is well written that the hotel takes cash only as we do not have the credit card facility. We are happy that we could shine some lights on the above issues and we are positive to keep working hard to please other clients. Enjoy the rest of your holiday. Kind Regards The Reve Bleu Team.

Dear Pavel, Thanks for the feedback and also sorry for some disappointment. -To have such beautiful view we need to be up the hill and you are right that one needs a car if they do not like to walk. -Happy that we could help with the early … Show more